Customer Service A Team

AWAIS AHMED ABBASI

Zone# **,St# ***,Bldg#** Qatar

Cell # +974-********

Email: ***************@*****.***

I am hardworking, ambitious and responsible professional who enjoys challenges and achieve personal/professional goals. I have good interpersonal skills and take methodical approach to any task that I undertake. I am confident working independently or as part of a team. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.

I am seeking employment that will make best use of my skills and potential to assist an organization in achieving its goals and give me an opportunity to develop professionally.

EMPLOYMENT

Transferable Visa

Communication

Critical Thinking

Problem Solving

Customer Service

Task Planning

Credit Analysis

Hotel Management

Client Relations

Risk Management

Business Administration

Banking Expertise

MS Office Suite

AALCO GROUP (AL AJJAJ LIMITED COMPANY)

Accountant (Accounts Receivable/Payable) 2018 to 2024

All company DC’S (Document Controller) project invoices updating in AR and ERP.

Preparing of Bud Vs Actual monthly basis report.

Record of all project payment received in AR and ERP.

Pre paring of AR excel outstanding, accounting discount, penalty reports for all projects.

Prepare reconsolidated bank statement on daily basis.

Periodical reconciliation with Excel and ERP.

Updating of project master file.

Preparation of KM outstanding reports for all projects.

Preparation of bank reconciliation for all bank accounts.

Book the vendor invoices and cross check direct bill booking

All Export LC payment dealing with clients

Outstanding Credit Supplier & Subcontractor Payments

Reconciliation For Outstanding Suppliers

Outstanding Credit Suppliers & Subcontractors Invoice booking in ERP

Petty Cash Handling For All Site Projects & Transport Department.

Al Tazamon Construction Company Qatar Doha

Accounts Officer Nov 2017 – Jan 2018

Nisa 4 Hotel, Murree, Pakistan

Manager Nov 2015 – Nov 2017

Using hotel resources to maximize guests’ satisfaction & optimize revenues

Maximize efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every document.

All cashing up and balancing of tills, banking, change orders, safe balancing, issuing of invoices for functions and all correspondence.

Resolving customer complaints in a timely and professional matter.

Promoting hotel services and facilities to guests at every opportunity.

MCB Bank Ausia, Murree, Pakistan

Branch Manager 2013 – 2015

Maintained and monitor branch vault cash, petty cash and performed monthly audits in accordance with banking regulations.

Increased branch revenue with deposit and investment balance growth year to date

Accountable for day to day operations, and risk management of banking center.

Responsible for growing revenue though loans, deposits, investments and other banking products.

Manage staff, overseeing customer service, staffing, HR, and operational duties. Used service reports and sales results to predict future production and to motivate my team.

Branch Operations Manager (BOM) 2010–2013

Maintained client relationships by assisting customers in the management of their accounts, proactively solving problems and responding to inquiries and concerns regarding financial needs.

Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks

Evaluated and determined approval of loan and credit requests.

Clearly established office objectives and procedures.

Evaluated computer banking systems and databases

Addressed customer account issues

Hired and trained banking staff.

General Banking Officer (GBO) 2009–2010

Teller Service Officer (TSO). 2008-2010

Punjab University, Lahore, Pakistan 2012-2014

Masters in Political Science (Distinction)

Relevant Courses:

Degree of CBM (Certified Branch Manager). 2013-2014

Effectiveness of Internal Controls 2012-2013

Symbols Accounts 2011-2012

Synopsis of Bank’s Operations Manual 2010-2011

Teller services Officers2008-2009

Time and Stress Management

Achieved 14th position out of 35 in pan Pakistan in BANCA assurance business

Achieved and exceeded all operational and business area targets in 2015

BANCA assurance Turkey convention winner (2014)

Best Employ of the month (June 2013) - Issued by MCB bank (Head Office)

District Table Tennis Champion Award (2010)

English expert

Urdu expert

Arabic Basic

Traveling, Adventure Sports, Table tennis, Cricket

E

PERSONAL PROFILE

KEY SKILLS & COMPETENCIES

EDUCATION& QUALIFICATION

ACHIEVEMENTS AND AWARDS

LANGUAGES

INTERESTS

Contact this candidate