Operations Specialist

DONNY KOESTER

Austin, TX 512-***-**** ***********@*****.*** www.linkedin.com/in/donny-koester

ACCOMPLISHED OPERATIONS SPECIALIST

OperationsandProjectsProfessionalwithover15yearsofexperienceinthesolarpanelandretailpetroleum equipmentindustries.Proventrackrecordofsuccessfullymanagingcomplexprojects,exceedingdeadlines,and drivingoperationalefficiency.Developedmetricsreportingtoolstooptimizeoperationsandidentifyareasfor improvement.Consistently exceeded deadlines and resolved complex issues in fast-paced environments. Cultivated strong relationships with clients and ensured high levels of satisfaction.Increased operational efficiency through data-driven process improvements.Successfully managed projects within tight deadlines and budgets.

CORE PROFICIENCIES

Contract Management Relationship Management Vendor Management Contract Implementation Project Implementation Stewardship Reporting Cross-Functional Leadership Time Management Problem Solving Project Management Revenue Management Data Analytics Problem Solving TECHNICAL SKILLS:Microsoft Office Suite SalesforceCRM Oracle CRM Automatic Call Distribution Systems (ACD) Reporting and Call Management Systems. PROFESSIONAL EXPERIENCE

SUNPOWER CORPORATION Austin, TX (2018 to 2024)

Dealer Operations Specialist

SuccessfullymanagedrelationshipswithassignedSunPowerinstallingdealers,servingastheprimarypointof contact for onboarding, training, and ongoing support.

● RevenueManagement:ExceededannualrevenuerecognitiontargetsforbothLeaseandLoanprojects by over 100% each year.

● Operational Efficiency:Reduced aging contracts by 81 projects andimprovedcycletimeforLease& Loan projects by 37 days.

● Relationship Management:Fostered strong partnerships with internal teams (RSM,DSR,ICT,AR)to ensure timely resolution of dealer issues and adherence to SLAs.

● Process Improvement:Implemented strategies to streamline operations and optimize dealer performance.

● Leadership:Awarded 2022 MVP award for OperationalExcellence WAYNE FUELING SYSTEMS, Austin, TX

Contract Analyst/Account Manager(2004 to 2018)

● Revenue Management:Successfully managed $10M+ inannual contract revenue for major clients, including ExxonMobil, Chevron, and 7-11.

● Process Management:Collaborated cross-functionallyto develop efficient work breakdown structures, billing processes, and project schedules, resulting in 13% increase in project profitability.

● Stakeholder Management:Facilitated contract statusmeetings and ensured customer satisfaction by proactively addressing issues and providing exceptional service.

● Process Implementation: Implemented “Cut Off” daterule to streamline contract administration and reduce billing errors by9%.

DONNY KOESTER

● Subject Matter Expert:Performed pivotal role in the company's ERP implementation of Oracle Contracts Manager module.

● Data Analytics:Developed comprehensive proceduresand trained employees to ensure a smooth transition. Analyzed data to identify and resolve potential issues, preventing costly errors. Manager, Service Administration(2003 to 2004)

Successfully managed a $20M+ department responsible for invoicing customers with post-warranty service contracts.

● Financial Reporting:Provided detailed daily, weekly,and monthly financial reports to upper management, identifying areas for improvement and driving revenue growth.

● Process Optimization:Facilitated communication withthe Help Desk to ensure seamless contract execution and accurate support offerings.

● Data Analysis:Developed and implemented a systemfor tracking and analyzing call data down to the product and component level, enabling proactive identification and resolution of potential product issues.

● Revenue Management:Prevented additional costs onservice agreements by accurately billing for

"out-of-scope" work.

● AR Management:Reduced A/R Days Sales Outstanding(DSO) through efficient invoicing and collections processes.

Manager, Technical Support Center(2000 to 2003)

Managed and led a team of over 30 technicians, ensuring efficient operations and high-quality service delivery to major oil customers.

● Optimized team performance:Implemented a shift schedulingoptimization plan to maximize incoming contract revenue and improve overall efficiency.

● Fostered collaboration:Worked closely with RegionalSales and Service teams to ensure prompt issue resolution and maintain customer satisfaction.

● Data-driven decision-making:Created monthly reportsanalyzing Help Desk performance and customer satisfaction, identifying areas for improvement and driving continuous enhancement.

● Revenue Management:Prevented additional costs onservice agreements by accurately billing for

"out-of-scope" work.

● AR Management:Reduced A/R Days Sales Outstanding(DSO) through efficient invoicing and collections processes.

EDUCATION

Bachelor of Business Administration (BBA), Finance Texas A & M University - Corpus Christi, Corpus Christi, TX

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