Customer Service Social Worker
Resume:
NERICKA MORGAN
** ********* *****, **** ******** CT. 06108
**********@*****.***
Summary: Resourceful and accomplished administrative customer services professional with more than 16 years of experience providing administrative work. Skilled in Organizing, scheduling and communications with numerous of vendors to produce seamless work flow with various projects.
Objectives
To obtain a position within a dynamic company utilizing my educational background, previous professional experience, and impeccable customer service skills.
Education
2002-2006 - Windsor High School, Windsor, CT 06095
2006-Continue Capital Community College Hartford, CT
20 2011- Graduated with an Associate degree in Social Service.
Major in Social Worker
Language
English
Work History
Vixxo Corporation: Bloomfield, CT
December.2016 - May 2024
SR. Customer Service Rep.
Connect with customers and build appropriate rapport to understand needs, expectations and requirements in order to achieve customer goals and service level agreements.
Receive and respond to service requests and proactively manage preventative maintenance (email, fax, Fusion, phone), document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service level agreements.
Trained New Hires/ Onboarding.
Establish and cultivate rapport with service contractors in order to achieve customer expectations while minimizing customer costs.
Provide effective and proactive communication to customers regarding status of services, time estimations and cost.
IQOR: East Hartford, CT Aug. 2010 – Feb.2015
Customer Service Specialist
Guided customers through policies and coverage for insurance
Responded to customer inquiries and complaints
Renewed customer policies and took payments on account
Handled over 200 calls daily
Made collections calls for overdue balances
Bank of America: Windsor, CT Feb. 2008 – Aug. 2010
Clerical Entry Level Clerk
Processed over 500 checks daily
Movie Gallery: Windsor CT, Jun. 2006 – May. 2008
Customer Associate
Provided customer service by taking payments from customers
Greeted customers as they arrive, provided them with information regarding products and directed them to the right department
Areas of Concentration
Microsoft Word - Excel – PowerPoint – Editing & proofreading -Data Management -
Professional Communication – Time Management
Interest and Activities
Reading – Business – Computer Software
Volunteer
YWCA: Young Women's Leadership - I volunteered for The City of Hartford in the aid of children and families in need.
Capital Community College - volunteer services in the Career center.
Community Enterprises - intern as a job Coach assisting clients with various levels of disabilities.
References
Anitra Miller - 860-***-****
Work: Vixxo Corporation /Team Lead.
Kaitlin Hunt- 860-***-****
Work -Vixxo/ Manager
Marsha Fletcher - close friend, 860-***-****)
Work: Baystate Medical Center
Richard Waldon - close Friend 860-922/5851
Work: Hartford Hospital. Dialysis Biomedical Engineer
Contact this candidate