Customer Service Representative

*** ******** *****, ********, ***** •

TASHAKATES*252GMAIL.COM • +1-839-***-****

TASHA BURRIS

Customer Service Representative

PROFESSIONAL SUMMARY

Customer Service Representative with 9 years of experience in delivering exceptional service and fostering positive customer relationships. Demonstrates expertise in time management, sales support, and team leadership, ensuring efficient operations and customer satisfaction. Committed to enhancing product knowledge and problem-solving capabilities to support team success and drive customer loyalty.

EMPLOYMENT HISTORY

REMOTE CUSTOMER SERVICE 2024 - Present

AAA Club Alliance Florida

CUSTOMER SERVICE KEY HOLDER Mar 2022 - Jan 2024

Family dollar Leesburg

Responsible for providing excellent customer service, including greeting customers, helping them find merchandise, and answering questions. responsible for opening and closing the store, and for other duties when management is not present. They also assist team members during busy periods and support new employees CUSTOMER SERVICE/CASHIER Sep 2018 - Mar 2022

Publix Fort Lauderdale

FRONT DESK AGENT Jul 2015 - Sep 2018

Marriott hotels Fort Worth

SKILLS

Time Management (Expert), Sales Support (Expert), Product Knowledge (Experienced), Problem Solving (Expert), Team Leadership (Expert), Conflict Resolution (Expert), Data Entry (Experienced). EDUCATION

JUL 2009

Fort Lauderdale High School Fort Lauderdale

Resolve P&C inquiries via phone, ensuring client satisfaction and policy accuracy. Provide detailed coverage info and quotes, facilitating informed customer decisions. Execute policy changes with precision, maintaining compliance and premium impact awareness. Greeted and assisted customers, enhancing satisfaction and loyalty. Processed transactions with accuracy, ensuring smooth operations. Maintained a clean workspace, contributing to a welcoming environment. Handled cash and payments efficiently, reducing errors. Supported team with additional tasks, fostering collaboration. Delivered exceptional customer service, efficiently managed transactions, and fostered positive relationships with diverse clientele, enhancing overall shopping experience.

Managed guest check-in/out, ensuring smooth operations and high guest satisfaction. Confirmed reservations and efficiently assigned rooms, enhancing guest experience. Processed payments accurately, maintaining financial integrity and trust. Issued keys promptly, reducing wait times and improving service efficiency.

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