Customer Service Administrative Assistant
Resume:
Kristi Austin
*** ****** ***., *******, ** ***** ***********@*****.*** 870-***-****
Objective
To obtain a position as an administrative assistant so my outgoing personality, organizational skills, extensive knowledge of computers/programs and my knowledge of financial aid will help to make the interaction between students and the department of student services both informative and helpful.
Experience
Call Center Customer Service Representative
Teleflora, Llc
February 2016 to July 2018
While at Teleflora I worked on a part-time/as needed basis. During busy holidays or when short handed, Aslyn Hudson-Recruiter, would contact me and I would work for three to four months to assist the company in fulfilling orders and answering a high volume of calls received during those busy times. While only there a short period of time, I was trained in many areas of their operation. I was trained on all of the programs used in all aspects of the business, as well as the multi-line phone system. I answered calls assisting customers with orders, describing/ selling products and delivery guidelines for multiple companies. I also fielded customer calls concerning charges to their credit/debit cards, product concerns and worked to resolve any and all customer service issues. I was offered a permanent full-time position but was not able to do so at the time.
Dental Assisting Program Director/Instructor
Arkansas Northeastern College
September 2001 to July 2007
As Program Director I was responsible for formulating the programs yearly budget, I conformed the entire program to follow all rules and regulations set by the American Dental Association, which in turn gave my program one of only two accredited programs in the entire state. I was responsible for completing all syllabi for each course required to complete the program. I also instructed students in all aspects of a dental office, including the office manager position. I was responsible for entering every student beginning test score as well as each score prior to starting the program to track their progression and knowledge of their subjects. I also entered statistics both quarterly and annually into a database for the American Dental Association in order to track my progress as well as each student. I was also responsible for instructing students on all administrative duties required by assistants and front office personnel including filing, scheduling, sending letters of explanation to insurance companies and referral letters to specialty office
Office Manager/Dental Assistant
Troy Bartels, DDS
March 1998 to September 2001
I was responsible for scheduling all patients for treatment, filing all insurance claims both private and Medicaid, and answering a multi-line phone system, accounts payable/receivable.
Education
Buffalo Island Central, Monette, AR
High School Diploma
Cotton Boll Technical Institute, Burdette, AR
TECHNICAL CERTIFICATE IN DENTAL ASSISTING
Arkansas Northeastern College, Blytheville, AR
Associates Degree in Business Management
While employed full-time by the college as the Dental Assisting Program Director, I attended night classes to receive the credit hours necessary to complete an Associate’s Degree in Business Management. Unfortunately, I was unable to complete the last 9 credit hours to complete my degree. I still hope to complete those hours in the near future.
References
Dr. Charles “Chuck” Welch, President
Arkansas State University
501 Woodlane, Suite 600
Little Rock, AR 72201
David Wallace, Senator
Arkansas State Senate
P.O. Box 11
Leachville, AR 72438
Brian Hatch, Information Technology
Nucor steel - Nucor Corporation
1915 Rexford Road
Charleston, SC 28211
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