Customer Service Supply Chain

AUSTIN BLAKE

813-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Highly ambitious, self-motivated team leader with 28+ years’ experience in operations management, team building, sales, inventory control, supply chain management, B2B, B2C, marketing and customer relations, including managing all levels of mid to large-scale multimillion dollar projects. Expertise in operations, sales, manufacturing, retailing, quality assurance, forecasting and client needs assessments. Proven skills in customer retention and growth in multiple fields. Dynamic communicator and multi-tasker willing to meet or exceed monthly quotas.

SKILLS

Business Planning and Strategy

Profit Conscious

Training Development

Data Analysis and Time Management

Customer Service

Cost-Benefit Analysis

Results-Oriented Problem Solver

Strong Interpersonal Communication

Disciplined Leadership

PROFESSIONAL EXPERIENCE

02/2010 to 08/2024

Operations and Sales Manager

SPIRIT ALLIANCE GROUP Tampa, FL

Managed company operations at all levels, providing first class customer service and cost-effective management of resources while promoting revenue, profitability and production growth achieving over $172,000,000 in annual sales.

Worked directly with vendors, suppliers, delivery personnel, and team members to increase sales volumes by 35%.

Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.

Coordinated sales of unwanted, discontinued, damaged or defective merchandise increasing profits by 18% and revenues while reducing capital losses.

Provided leadership, direction and strategic planning for the business unit operations, including labor management, training and process flow, employee engagement and retention, quality, business system demand management and business transformation.

Developed departmental goals and standards, which were in line with supporting the organization's mission and strategic mission.

Maintained a consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.

Managed the daily business operations for 22 store locations creating robust relationships with wholesale clients, B2B, B2C, and retail customers.

Hired, trained and coached team members on procedures, point-of-sale systems, company policy and procedures and customer service.

01/2005 to 12/2009

Operations Manager

FLORIDA HOME INVESTMENTS & SERVICES Cape Coral, FL

Represented buyers and sellers of developed and undeveloped properties. Communicated with clients regarding all aspects of the real estate transaction and worked on clients' behalf to negotiate, facilitate, manage, and fulfill real estate transactions.

Created successful marketing and promotions plans that drove revenue growth by 20% and increased sales growth of 30% annually.

Personally sold over 320 million dollars in real estate.

Recruited and hired talented staff to fill key positions.

Conducted seminars nationally in front of thousands of prospective buyers and investors.

Converted prospects to closed sales for clients located throughout the country.

05/1999 to 12/2004

Builder Sales Professional

RYLAND HOMES Charlotte, NC and Cape Coral, FL

Guided clients from beginning to end of the home buying process in choosing the right property.

Communicated with clients to understand their property needs and preferences.

Informed home buyer of the sales, construction and warranty processes.

Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.

Met all monthly and quarterly sales goals.

#1 Sales agent in Southeastern Region for 3 years straight.

01/1991 to 05/1999

Operations Team Leader

BLACK AND DECKER Dallas, TX

Oversaw the production process and managed the production schedule. Organized and prioritized work to meet demanding production goals, while ensuring compliance with standard operating procedures and all health and safety regulations.

Helped set and manage objectives for quality, productivity and compliance. Produced detailed reports outlining performance against benchmarks.

Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.

Performed preventative maintenance to maintain optimal productivity.

Managed over 280 employees over 3 shifts including machine operators, supervisors, and material handlers. Managed team performance by training, mentoring, disciplining and motivating employees.

EDUCATION AND TRAINING

TRINITY UNIVERSITY Dallas, TX Bachelor of Science in Business Administration (Major: Operations Management)

FLORIDA REAL ESTATE LICENSE

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