Customer Service Office Manager

Rogi Lawrence

Experienced Office Manager and

Customer Service Professional

transitioning to Inventory Management

Experienced professional with a strong background in office management, customer service, and inventory control. Skilled in managing high volume tasks,

implementing process improvements, and enhancing

customer satisfaction. Looking to leverage these skills in an Inventory Management Associate role.

***************@*****.***

480-***-****

GLENDALE, AZ

Work Experience

Office Manager

O'Madden Investigations

October 2012 - February 2017

• Managed daily operations of the office, ensuring smooth workflow and high productivity.

• Supervised administrative staff, providing guidance and support.

• Created and maintained an efficient filing system, ensuring easy access to information.

• Scheduled and coordinated meetings and appointments, managing time effectively.

• Managed inventory and ordered supplies, maintaining optimal stock levels and reducing waste. Customer Service Specialist

AAA of Arizona

January 2012 - August 2012

• Provided outstanding customer service to members, resolving inquiries and complaints effectively.

• Maintained accurate records of customer interactions and transactions, ensuring data integrity.

• Implemented process improvements for enhanced customer satisfaction and operational efficiency. Customer Service Representative III

Triwest Healthcare Alliance

January 2006 - June 2008

• Provided exceptional customer service, managing high call volume and resolving escalated complaints.

• Assisted with processing claims and verifying insurance information, ensuring accuracy and efficiency.

• Implemented process improvements for enhanced customer satisfaction and operational efficiency. Education

Apollo College

Associates, Database administrtion

January 2005 - Present • Phoenix, AZ

Applied science education certification

Licenses and Certifications

Enrollment Certification

Tricare

January 2006

Enrollment policy certification .

Skills

Customer Service Complaint Resolution Inventory Management Office Management Process Improvement Claims Processing

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