Costumer Success and service professional
Resume:
Cole Goddard
Profile
Results-oriented marketing enthusiast with a solid foundation in market research, social media management, and content creation. Proficient in utilizing analytical tools to measure campaign effectiveness and optimize strategies. Skilled in email marketing, SEO, and marketing automation platforms. Strong communication skills and a proactive approach to learning new technologies. Eager to contribute creative ideas and assist in driving marketing initiatives to achieve company objectives in marketing professional role.
Contact
Matthew, NC 28105
*******.****@*****.***
linkedin.com/in/cole-goddard-
204941227/
Education
Bachelor of Science in Sport
Science
University of Wisconsin Jan 2014
Key Skills
Marketing Strategy
Development
Marketing Automation
Social Media Management
Search Engine Optimization
(SEO)
Analytics and Reporting
Email Marketing
Graphic Design
Professional Experience
Senior Sales Consultant Sep 2023 – Current
Angi Charlotte, NC
Leveraged outstanding negotiation prowess to successfully close deals averaging $18,000 annually.
Surpassed monthly sales targets with an average of 120% consistently.
Utilized Customer Relationship Management (CRM) software to efficiently track leads, manage accounts, and optimize overall sales processes.
Negotiated advertising solutions and effectively communicated objections and requests with service providers and customers.
Developed productive trust relationships with customers to ensure revenue growth.
Regularly suggested ways to improve sales to include planning marketing strategies and creating and implementing new ways to reach target audience.
Develop and publish reports on sales metrics, process improvements, and proposals, and marketing plans.
Lead Bartender Nov 2022 – Current
Monday Night Brewery / Goldies CLT / RSVP Southend / Charlotte, NC
Regularly facilitate positive interactions and customer service.
Reduced inventory loss by managing beverage inventory management software.
Trained various oncoming bartenders on inventory management software, hospitality, upselling techniques, and customer relationship building skills.
Consistently maintaining a constant awareness of bartending practices, process improvements, and ensuring overall customer satisfaction.
Completed regular supply inventories and daily requisition sheets as requested.
Constantly displayed strong work ethic and effective communication skills. Transaction Manager Mar 2022 – Nov 2022
Offerpad Charlotte, NC
Managed a portfolio of up to 175 properties, clients, and transactions.
Lead development of any new transactional processes to include documenting processes, testing, and facilitating live events.
Held the role of the primary driver of efficient task management to include addressed issues with Market Director and selling clients, processes, testing, and facilitating live events.
Professional Experience
Ensured scheduling, managing secondary inspections, and transaction processes were completed in a timely fashion.
Conducted research and implemented new technologies to enhance existing offerings, contributing valuable insights to technical and platform-related planning initiatives.
Developed and maintained relationships with internal and external stakeholders.
Proved to have strong organizational skills that are detail-oriented accompanied with excellent judgement and communication skills.
Associate Home Advisor Mar 2021 – Dec 2021
Better Charlotte, NC
Oversaw portfolios of up to 100 loans, guiding customers through the mortgage process, explaining loan estimates, and handling complex mortgage applications such as FHA loans.
Collaborated with mortgage companies to accurately assess client loan options to provide optimal support as a home advisor.
Performed file preparation for underwriting and fostered an environment for collaboration across multiple teams to enhance workflow efficiency.
Managed pipeline and proprietary CRM to ensure current and evolving information and status is effectively communicated throughout processes.
Key Team Leader Jan 2017 – Jan 2021
Lululemon Charlotte, NC
Led and supervised diverse teams ranging from 40-80+ individuals, facilitating promotions for sales colleagues and coordinating networking events in the greater Charlotte area.
Mitigated customer concerns with innovative problem-solving techniques that followed company protocol while also contributing to daily administrative tasks such as scheduling and interviewing processes.
Conducted performance evaluations on staff, administered coaching sessions to rectify inefficiencies and promoted company values.
Managed data gathering and organizational software and published reports across various databases. Provided technical support and training on these databases to team members. Personal Fitness Trainer Jan 2014 – Jan 2017
Project Deliverance St. Louis, MO
Customized and implemented dynamic workout plans tailored to individual clients’ fitness goals and health conditions, ensuring safe and effective training plans.
Developed expert nutrition and weight management plans that required extensive research and networking within health networks as well as client background investigations.
Created personal fitness milestones for clients and facilitated a motivating environment for the goals to be met. Regularly displayed positive reinforcement skills and ongoing progress reports.
Demonstrated professionalism and effective communication skills to address client feedback, concerns, and strategies for training plan adaptations.
Promoted personal fitness journeys on social media platforms with the consent of customers.
- References and other documents available upon request. -
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