Customer Service Sales Representative

Executive Summary

Results-driven sales representative with a robust background in customer service and management. Proven expertise in fostering strong client relationships, combined with a solid understanding of cooperation principles and programming. Demonstrates exceptional leadership skills and a commitment to professional growth, consistently achieving and exceeding sales targets. Highly motivated to contribute effectively to team success and drive business objectives forward.

Work Experience

National Tire and Battery, Lees Summitt, MO May 2016 - Present

Store Manager

Lead strategy and execute process change that drives improvements across corporate key Performance Indicators (KPI). Lead customer quality-focused improvement programs. Positively differentiate the company’s current products and procedures by implementing new/enhanced quality practices throughout the region that result in customer satisfaction.

Establish and develop strong working relationships with internal and external customers and work with cross-functional teams to accomplish common goals for the region

Participate in and conduct regularly scheduled company meetings for representation, promotion and betterment of quality processes.

Drive a strong Quality culture in which Quality is a competitive advantage through efficient/effective actions resulting in a holistic customer focused team that thrives on the success of the customer.

Develops and leads implementation of organization projects and processes to ensure overall quality is continuously improving.

Directs collection and analysis of customer information from multiple sources to develop long-term customer strategy and programs.

Recognized as the top store in the company for managing controllable expenses.

Key Performance Indicators (KPI)Achieved:

Proven track record of elevating store performance from 17th to 2nd in the district

Improved efficiency by 22% by implementing Lean Daily Management

Delivered Kaizen - 6S Process model National Tire Battery.

Tires Plus Wichita, KS Feb 2013 – May 2016

Service Manager

Supervised a team of 25 customer service representatives, enhancing team productivity and

Performance.

Improved customer satisfaction scores by 25 % through effective service strategies and staff

training.

Implemented new procedures that reduced service response time by 15%.

Managed departmental budget and controlled operational costs, achieving a 25% reduction in

Expenses.

Resolved escalated customer issues, ensuring prompt and satisfactory solutions.

Key Performance Indicators Achieved:

Reduced Shop Safety recordable by 10%.

Reduced overall Cost of Poor Quality (COPQ) by 57%.

Achieved Year Over Year thruput Efficiency by 43%.

Improved customer service indicator by 23 %.

Sr. Sales Representative, Wichita, Ks Nov. 2009- Dec.2012

Senior Sales Representative role for Bosley Tires reporting to General Manger.

. Sales Strategy Development: Expertise in creating and executing sales strategies that drive growth and market penetration.

Client Relationship Management: Skilled in establishing and maintaining strong relationships with key clients, resulting in increased loyalty and repeat business.

Team Leadership: Experience in leading and mentoring sales teams to achieve and surpass sales goals.

Market Analysis: Proficient in analyzing market trends and competitor activities to identify opportunities and threats.

Negotiation: Strong negotiation skills with a proven ability to close complex and high-value deals.

Education

Butler Community College El Dorado, Ks 2008-2010

Associate of Applied Science

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