Case Management/ customer service/ data entry

Ebony P. Kairu

** ****** **** **, ****** City, **304 908-***-****

******@*****.*** www.linkedin.com/in/ebonykairu-a7a90b85

Objective

To acquire a role as a case manager using my interpersonal and organizational skills, that encompasses my analytic and problem-solving abilities to assist in client growth and success!

Education

MONTCLAIR STATE UNIVERSITY, MONTCLAIR, NJ

BACHELOR OF ARTS, PSYCHOLOGY MAY 2016

·Related coursework: Management Processes Psychology of Work: Org Psych Psychology of Leadership

Skills & Abilities

·Microsoft Word, PowerPoint, and Excel, Internet

·Smartsheet project management software, salesforce and CRM software

Experience

Catholic Charities Jersey City, NJ

Case Manager SSVF May 2023- 09/2023

· Assess and screen veterans for homeless and/or prevention cases.

·Access and maintain both histories and updates within HMIS/AWARDS database for newly enrolled veterans.

·Network with third party organizations to coordinate appointments for apartment viewing and job placement.

·Gather pertinent information for application processes in order to provide funds for immediate crisis assistance via SSVF funding.

·Provide transportation for veterans for appointments.

·Coordinate with local non-profit organizations and programs to provide food, clothing, and toiletries as needed for veterans in need.

·Assist with the application summary and process for safe haven programs, shelters, and hotels to provide temporary shelter.

·Assist veterans with identifying and setting goals by outlining an agenda to carry out a target plan to attain those personal and professional goals

·Work alongside division director to ensure all documentation electronically and physically are correct and entered in properly in HMIS/AWARDS.

Bowery Residence Committee New York, NY

ILS (Caseworker) JUNE 2022- May 2023

·Responsible for all aspects of assigned case load, including meeting with clients on a regular basis and ensuring that all clinical files and reports are complete and up to date.

·Intensively work alongside clients as they move through the program continuum by assisting residents in securing entitlements, gainful employment, establish and monitor savings accounts, prepare clients for housing interviews and arrange housing appointments.

·Build clients' daily living skills to ensure successful independent living. Facilitate groups within the Phase system under the direction of the Clinical Coordinator.

·Work with Retention Specialist to verify employment and housing placement.

·Work with clinical staff in other BRC or of- site programs with regard to clients they have in common.

·Provide emergency first aid/CPR assistance when needed. Related duties as assigned.

OUTREACH SPECIALIST OCTOBER 2020-JUNE 2022

·Direct outreach, escort, and referral services for all homeless individuals encountered in the field during outreach initiative

·Responsible for recording and maintaining accurate statistical data on all individuals approached and referred as well as case-record management of clients receiving longer-term services.

·Understand and recognize the signs and symptoms of mental health and substance abuse issues and gain a working knowledge of all available services.

PuppySpot Jersey City, NJ

PUPPY MANAGER JULY 2020-OCTOBER 2020

·Contacted customers concerning, health disclosures, travel arrangements and registry information.

·Sent email correspondences associated with a prior discussion concerning puppy

·Reviewed health reports, created notifications for all puppies and communicated with breeder for missing items and resolve issues.

·Worked with breeders and customers to ensure quality from start to finish.

Puppyspot Jersey City, NJ

SALES REPRESENTATIVE MAY 2020 – JULY 2020

·Received warm leads for customer inquiring about puppies.

·Would pitch, advise, and assist customer of sale of the puppy.

·Excel worksheet used to keep track of sales follow-up.

·Experience with slack, outlook, leadtrack, excel, nice phone application, and customer service.

KeyMe Jersey City, NJ

SALES REPRESENTATIVE JULY 2019 – MAY 2020

· Conduct a thorough needs analysis with both speed and confidence to ultimately match customers with the right service provider.

· Display a high attention to detail in their communication and data entry to ensure an optimal experience for the service providers and customers, while maintaining a positive rampart with both providers and customers.

·Take sensitive personal and payment information from customers

Strategic Financial Solutions New York, NY

SALES SUPPORT CORDINATOR FEBRUARY 2018 – JUNE 2018

·Conduct an interview style discussion with client to ensure that the sales executive covered everything properly; scheduled meeting with local notaries to have the client sign contracts into program.

CLIENT SERVICE REP NOVEMBER 2016 – FEBRUARY 2018

·Handled all incoming requests while providing the best solutions to ensure that clients needs were met.

·Provided education on programs as well as troubleshoot account issues for overall assistance.

Diversified Global Graphics Group (DG3) Jersey City, NJ

PROJECT CORDINATOR INTERN AUGUST 2016 – JUNE 2016

·Assisted in gathering information for specific client requirement; aided in workflows help match client requested designs.

·Implemented projects through use of other teams and departments in the company; Daily managed accounts; handle solo projects on an ad-hoc basis.

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