Quality Assurance Technical Support

Santiago Ramirez

**** **** *** ***** *****, Centennial, Colorado 80122 720-***-**** ********.*******.***@*****.***

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Experienced Technology Engineering Professional

Summary of Qualifications

Dynamic, focused Information Systems, and Sales Professional with a 12-ear record of accomplishment of success in Head End System Integration and Cloud deployment, CI/CD STB Testing, CA, Cable, iOS, Android, Roku, applications CI/CD Quality Assurance testing, AWS Cloud and VM Architecture and applications, technical support. Specialized experience in US Cable and telecoms industry. Exceptional strategic planning and systems development skills. Decisive, motivational team leader and technical Professional who thrives within high-pressure environments. Expertise encompasses:

Engineering and Support Client Support Design and DevOps deployments. Deployment Maintenance, DevOps Monitoring 24 X 7 Support Customer and product line Demo and Training CI/CD Test Plan Development, CI/CD Testing and Quality Assurance Troubleshooting and Resolution Diagnostics and Repair Pre-sales support.

Internet and Networking Concepts, Server Technologies, Project Management, Best Practices, Team Management

System Integration and QA Engineer, NBC, Peacock (New York)

03/2021 – 09/2024

Supported deployments of new software releases, pre-release software testing, system integrations for backend and frontend systems, and system testing.

Performed routine Linux maintenance, QA software upgrades, configuration changes, and validation changes.

Led collaborative efforts with third-party vendors on system integration across network, transport, session, presentation, and application layers, including the creation and review of test plans for successful integrations.

Led weekly and daily calls with third-party vendors and stakeholders to discuss integration progress, issues, and pending fixes.

Reviewed and created Method of Procedures (MOPs).

Supported outages and maintenance on the Video Content Management System (VCMS) side, including daytime and nighttime troubleshooting.

Provided 24x7 technical support for code releases, bug fixes, and maintenance.

Partnered with development teams for code deployments and break-fix issue resolutions.

Deployed Channel Map changes for MPEG4 and conducted QA testing using Postman, Charles Proxy, and Wireshark.

Conducted application QA testing on macOS, Windows, LG, Android Mobile, Fire TV, and Roku.

Managed JIRA tasks and handled new feature requests, including 4K video, promotional ads, and multi-language audio support.

Participated in architecture reviews for new features and integration testing on backend and frontend systems.

Created and reviewed test plans with product stakeholders.

Followed DevOps methodologies, including CI/CD principles.

Validated RESTful APIs for web services, including SOAP and REST, using Postman, cURL, and Charles Proxy.

Performed QA for APIs using JSON and HTTP methods (GET, POST, PUT) and verified HTTP status codes.

Utilized HP LoadRunner for performance testing on the Spectrum application, managing offshore teams and preparing performance documentation for senior leadership.

Designed video architecture systems using Visio.

Integration on new features

Supported video applications on iOS and Android devices .

Conducted API and performance testing, video application testing, manifest testing, SCTE 35 validation, and test plan creation.

Tested new features on Harmonic VOS 360 and iStreamPlanet VCMS.

Validated CDN functionality using Akamai, Limelight, Lumen, and AWS Elemental systems.

Reported issues to development and production teams while performing QA testing on new features.

Worked with Agile methodologies, including JIRA task management and ALM system reporting.

Executed weekly software deployments and validated QA software tests.

Evaluated new software and DevOps tools to stay updated with industry standards.

Verified and generated load tests for APIs and applications.

Conducted HTTP/HTML API protocol validation.

Created formal status reports for senior management.

Automated HTTP POST request testing with JSON for SLE streams.

Performed root cause analysis and delivered outage reports for system failures.

Supported cloud-based systems on AWS and internal data center infrastructures.

Provided recommendations for system performance tuning and optimization for the Peacock mobile app.

Deployed monitoring tools, including Splunk, DataDog, Conviva, Grafana, DataMiner, and Touchstream.

Supported live events, sports events, VOD testing, and deployments on Harmonic, AWS Elemental, and ISP platforms.

Validated SCTE 35 insertions, manifest coding, and tree ladder structures for HLS and DASH.

Authored Wiki runbooks for major events like the Winter Olympics and Super Bowl on Harmonic.

Conducted QA testing for backend and frontend applications on Peacock and Showtime for iOS, Android, LG TV, Roku, Fire TV, Samsung TV, STB, and more.

Validated RESTful APIs for live streams on stable-int and production environments.

QA Engineer, CommScope/ Charter Communications INC. (Denver, Co) 04/2019 to 3/11/2021

Video Integration, QA testing, Video Software Systems Tier III support with CommScope solutions and professional services to major cable Customer.

Visio drawing for new architect systems.

DevOps methodology

Support Video and Video applications on IOS, Android Roku and Apple TV.

API and performance testing, test plan creation, report issues to development teams.

Linux routine maintenance. Software upgrades, configuration changes, test and validation changes.

Jira and Agile and ALM system reporting.

Support sales and pre-sales engineering groups.

Support in-depth technical evaluation periods at customer’s site

Maintain customer relations via phone or e-mail, and organize customer visits on a regular basis, in order to assess product and service satisfaction.

Up upgrade client builds and server builds.

API monitoring and performance testing and QA testing code releases.

Day to day administration for Charter Project including managing offshore development team.

Linux administration on backend monitoring solutions.

Creation of Performance engineering documentation i.e., data flow documentation and testing environment.

Day to day Linux administration, automation and continuous integration.

System monitoring to include Quantum and Splunk along with command line query’s.

Weekly software Deployments along with software validation test.

Test and evaluate new software and DevOps tools to keep up with industry.

API’s Verification and load test generation.

Validate/Test Web HTTP/HTML API protocol.

Create formal status reports for senior management.

Operations support Triage outages, identify issues, and restore the system to stable state.

Root Cause analysis report sent on outages for system failures.

Cloud based system on AWS or internal Data center infrastructure.

Visio designs of internal Data center infrastructure.

World Box, Spec guide IP centric STB.

NCLS, ACE Micro services

IOS and Android API performance testing gather API/Network event log files from a third-party tool.

QA major software releases once a month, build a status of QA report.

Validate SLAs from the product team along with a report to senior management.

Android APK, SDK and Android emulator setups for testing.

Charles proxy capturing API logs and timing events for Charter Mobile Application.

Performance Center (building scripts for automation testing) capturing the performance of API calls.

Team management on project deliverables due to Charter.

Integrating CI/CD principles on the Spectrum Mobile team.

Recommendations for System performance, tuning and optimization for spectrum mobile UI

Splunk Deployments and monitoring.

Endurance test before and after tuning and optimization for spectrum mobile UI.

System performance test before and after tuning and optimization for spectrum mobile UI.

Zendesk API load monitoring and functionality.

Jira and ALM for monitoring and logging bugs and tracking events

CCAP deployments validate the channel line-ups (IP centric box) to include interop test plan.

Integrate/test with current controllers DAC’s DNCS along with channel line ups that include linear, VOD, SDV Provisioning ICOMS and CSG.

Weekly software Deployments along with software validation test.

Performed VM configuration perform per software recommendations,

Investigate issues with Mpeg2 and Mpeg4, VOD Services and SDV services for ADB SBB this includes SBB logs captures, TCP dumps, monitoring for RCA summary.

Interactive monitoring within platform via SSH to verify API calls, network calls, Channel line verification. Docsis configs ETC.

Field deployments which included new solution software, validation testing.

Daily meetings to review python and java automated test scripts.

Stand ups to review upcoming code releases, code validation's production support.

CTEC QA engineering lab supporting test plans, mop creation, QA Code validation.

Splunk integrations and deployments on Charter video systems.

AWS CloudWatch implementations.

PagerDuty for on call support.

Kubernetes and Docker deploying, managing, and scaling containerized Spectrum apps.

QA engineer IV, 07/2017 to 03/2019 Charter Communications INC, 2017-2019

QA Testing Support, QA testing, Support development of new software releases, prerelease software testing, for commercial legacy product lines at Charter along with the new Commercial product line ADB Worldbox 1.0 IP centric based solution mop creation, EDD creation, data flow documentation Visio, network topology Visio,

Providing weekly reports to senior leadership, detailing performance metrics and testing results through comprehensive charts and analyses.

Test new ADB software releases on new SBB verification (IP centric box) to include interop test plan i.e. CC, EAS, Integration with HLS, HSS, Dash video quality Etc.

Integrate/test ADB SBB with current controllers DAC’s DNCS along with channel line ups that include linear, VOD, SDV.

Investigate issues with Mpeg2 and Mpeg4, VOD Services and SDV services for ADB SBB this includes SBB logs captures, TCP dumps, monitoring ADB back office for RCA summary.

Creation of engineering documentations in Visio include i.e., data flow documentation, network topology, Engineering design documentation.

Test plan creation is based on existing test plans or new code releases from the SBB client or new server code this includes major and Minor releases, via Docker and AWS deployments.

IP and Qam video deep understand of video profiles and video quality, video artifacts, integration /Configurations.

PQI encoders/streams integration, test and validation of HSS, HLS, DASH streams (IP Streams) with ADB CVS back office and World box 1.0

SCTE 35 integration and EAS World box 1.0 HSS and HLS STB.

Irdeto FKPS integration and test of ADB world box 1.0

DAC and DNCS Billing, RDU and SDV integration to full operation for test cycles

Work with Vendor on Bug’s, bug recreation, documentation/tracking, QA cycles, release notes etc.

Canary Code Deployments.

EDD, dataflow and design overview documentation for the Lab or vendor related projects.

New AWS architecture design along with Jenkins deployments for new code releases.

Splunk monitoring along with JIRA use for CRQs and JIRA tickets bug tracking.

SBB Worldbox 1.0 for commercial integration and testing on Docsis 3.0 and 2.0.

Java and NGINX configuration changes test and report results.

Wireshark/TCP dumps.

AWS cloud integration with ADB backend controller also included CDN content and third party encryption.

Black out testing for DAI via AWS S3 for new IP only line up channel lineup.

New OTT

Integration with IOS, Apple TV, Android, Roku 3, 4 and Xbox 360 devices for entitlements, motoring, code deployments Via Docker.

IOS, Apple TV, Android, Roku 3, 4 Splunk monitoring.

Day to day Linux administration, automation and continuous integration.

Integrate/test with current controllers DAC’s DNCS along with channel line ups that include linear, VOD, SDV Provisioning ICOMS and CSG.

Ansilble Code deployments and source control and YAML CLI.

Splunk integrations and deployments on Charter video systems.

AWS CloudWatch implementations.

Kubernetes and Docker deploying, managing, and scaling containerized Spectrum apps.

Daily meetings to review python and java automated test scripts.

HTTP POST request methods with Json for automation on java test scripts

Change Post calls with Rest Assured for test requirements.

Hp LoadRunner for spectrum application creation of test managing off shore team in India.

QA Deployment Engineer III, Ericsson INC. (Denver, Co) 09/2016 to 03/2017.

Support, CI/CD QA testing, Support development, prerelease software testing, for Envivio Muse

Halo (Video Encoders) Test, deploy on production and labs the Envivio Muse Encoders solution for Comcast sites that include Dry Creek, Stone Mountain and Comcast’s Markets TVE OOM Sports, Single Gen and I VOD and Viper test environment. Test new Muse and Halo software releases testing verification to include interop test plan i.e. CC, EAS, video quality Etc

Test, Support and integration efforts with Comcast Viper team for IOS and Android TV everywhere (HSS, HLS, Dash) using Halo packager.

Mobile TV Testing and verifying type 5 type 6 inserts along with SCTE 35, EBIF, and EAS.

Production Deployments of software releases for Muse and Halo via Docker.

Operations support and deployments with Comcast CDN primary and Secondary networks.

Deploy/Test MUSE advanced Parameters via SSH.

Work with Comcast Markets on Encoder issues and trouble tickets.

Test HTTP Dynamic and HTTP Live streaming i.e. publishing points, playlist markers, POIS playlist conditioning.

Configure new requested profiles for labs and production.

Verify Muse support package logs i.e Trace, Alarm, atoll, NIC DYNAMIC Params,Trace,Splice,webatoll etc.

Integration of third-party systems into MUSE.

Built test plans, tested equipment.

Comprehensive understanding of the technology.

Develop technical aspects in the deployment process, targeting MSO’s to meet specified criteria for purpose of operability

Support in-depth technical evaluation periods at customer’s site

Maintain customer relations via phone or e-mail, and organize customer visits on a regular basis to assess product and service satisfaction.

Up upgrade client builds and server builds.

Ansilble Code deployments on Redhat OS for Muse and Halo systems.

YAML command syntax.

Splunk integrations and deployments on Charter video systems.

Daily meetings to review python and java automated test scripts.

Kubernetes and Docker deploying, managing Code via GitHub, and scaling containerized Spectrum apps.

Support AWS Cloud production environments.

Field Application Engineer/Integration Engineer, ADB Advanced Digital Broadcast. (Denver, CO) 04/2013 to 05/2016

MSO deployment and integration, Sales Support development (mobile Demo), QA testing and Tier 3 support 24X7 support for CVS (commercial Video services) ADB hospitality solution for the following MSO’s customers (TWC, BHN, COX, Charter) using existing cable infrastructure deployment and integration and support for ADB solution include the following, TMS meta data VOD and the VOD importer for its assets, liner and SDV video services, product providers, customized channel lineups and server builds and client builds for the Sbb units (Set Back Box)

MSO customer support for BHN, Time Warner, Cox and Charter for TMS import data, VOD, VOD assets, Video services and network work issues along with DSG DOCSIS network and provisioning, billing, SDV, importers and on both Arris and Cisco Headend controllers.

Cox Communications: Integration and deployment from inception to full production of ADB hospitality solution.

Bright House Networks: Integration and deployment from inception deployment to full production of ADB hospitality solution.

Jenkins Deployment and integration of CTEC lab and also a major upgrade on the production system including. CTEC integration included of SDV video services and liner video services and VOD, guide Meta data and VOD assets along with the Cron importers.

VM Cluster: VIA VPN Logging in to the CVS VM Cluster (ssh) maintaining Server Processes and pulling server and client Log Files and verify services i.e. NGINX, FENRIR, UWSGI.

HLS, HSS, DASH and encryption integration with new IP centric box.

SCTE 35/ EAS integration testing on the IP centric box.

Cloud integration (AWS) with CVS backend solution.

VM cluster consist of Director Node VM. Application VM, Database VM, admin or root VM, monitor VM and Websocket VM all on AWS cloud.

Obtaining SBB logs via VPN then ssh into a unit to perform the following i.e. verify channel map, add additional debugging, EAS events SDV mapping, verifying VCT Table or STB VCT ID, Verify DOCSIS config file.

QA pre and post production, enter JIRA cases for bugs and for production follow up using CRM ticketing system for customer issues.

QA testing at Charter for ADB new GEO system which includes client functionality, QA server testing also failing over the 6 major nodes in our system on the VM node using Charter’s load balancer (F5) along with testing the ADB application using automation selenium.

Work pre-sales technical discussion of sales leads in order to define the technical customer requirements.

Work with sales teams to provide real time production deployment numbers/pending numbers.

Work with sales managers on domestic and international travels and participate in technical conference calls as technical expert.

Support in-depth technical evaluation periods at customer’s site

Support MSO’s on existing production sites.

Support participation of vide antis in international and US trade shows, exhibitions and industry events.

Set up technical demos i.e. traveling demo/traveling server

Maintain customer relations via phone or e-mail, and organize customer visits on a regular basis, in order to assess product and service satisfaction.

Up upgrade client builds and server builds.

Used HTML PKI on the client SBB and SSL HA N+1 server solution.

Integrate and deploy CVS solution, managing technical deployments from inception to completion from MSO’s Headend and hubs across TWC, Charters, BHN and now COX foot print for ADB Hospitality Solution.

RDK IP centric STB platform bring in new applications onto new hardware for IPTV solution.

System performance tuning and optimization.

Kubernetes and Docker deploying, managing Code via GitHub, and scaling containerized Spectrum apps.

XGS-PON or EPON/DPOE deployments

Sr. System Integration and Deployment Engineer, Sentosa Technology, (Denver, CO) From: 05/2012 to 3/2013.

MSO Deployment and Integration for NDS at Cablevision. Deploying OMS technology across multiple Hubs and Headend sites for Samsung STB, create test plans, on site field testing for each Hub and Headend site, network troubleshooting system configuration, NDS configuration, MSO troubleshooting, successful deployment across Cablevision footprint. Systems locations included New York, New Jersey, and Connecticut.

Create, implement, deploy and integrate the OMS platform for NDS on Samsung STB, managing technical deployments from inception to completion from MSO’s Headend via hubs or other Headend to customer premises for NDS product line deployment.

Provide technical onsite support for MSO presenting product trials, demonstrations, of the OMS STB and NDS product line.

Testing on site for Cable Vision on SA systems across multiple STB plat forms.

Testing on site for Cable Vision on SA systems across OMS STB plat form.

Maintain, troubleshooting, all systems place into a production state across Each Hud or Headend across NDS SSR server.

Managed and reconfigured and troubleshooting on SSR for Cablevision new and reconfigured channel lineups.

Reshuffle SA Qam’s frequencies on DNCS and change OMS frequencies on SSR.

HTTP POST request methods with Json for automation on test SLE streams.

Automation with Selenium and TestNG

Sr. System/Integration Engineer, Co Media Labs, Inc. (Denver, CO) 01/2010 to 05/2012.

TV Programmer Integration and Deployment i.e. History Bravo, AMC, Style, Channels, for Canoe Ventures LLC. Deploying EBIF/SCTE 35 technology across multiple MSO’s Comcast, TWC, Cox’s and Bright House Create test plans, field test on site at for each MSO and each division, network troubleshooting accountably for deployment numbers for Each MSO across multiple CFA’s

Create, implement, deploy and integrate systems and networks, managing technical projects from inception to completion from TV Programmers Via MSO’s to customer premises For Canoe EBIF product line.

Provide technical on site support for MSO’s, presenting product trials, demonstrations, of the EBIF Applications of entire product line.

Testing on site for MSO’s on DAC, SA systems across multiple STB plat forms

Application Testing @CMC on variations on Motorola STB and variations of applications on SA head end or Motorola Head end

TV Programmer deployments, install, configure, test Canoe Ebif product via to MSO.

Verify Test stream with stream analyzer and test Canoe EBIF test tool.

Maintain, troubleshooting, all systems place into a production state across multiple MSO and TV programmers.

Managed Comcast TWC Bright house COX footprint numbers for Canoe Ventures.

Application testing for new product line for Canoe at CMC

Built test plans, tested equipment.

Comprehensive understanding of technology.

Develop technical aspects in the deployment process, targeting MSO’s to meet specific criteria for purpose of operability

Manage cross-functional projects and teams to solve complex issues, reaching across MSO’s and TV Programmers

Deployment Engineer, PQ Engineering, Inc. (Broomfield, CO) 01/2007 to 01/2010

Create, develop, and support the client base for this leader in digital video and broadband solutions, capably providing system administration, backups, server builds, virtual machines, network troubleshooting, hardware support, and software solutions.

Design, implement, and integrate systems and networks, managing technical projects from inception to completion.

Provide technical sales and support for clients, presenting product trials, demonstrations, and installations for the entire product line.

Work with development team on software fixes and new version releases for product line.

QA Cable Labs testing interop for TIVO on different on NAS, DAC, SA.

Application Testing @CMC on variations on Motorola STB and variations of applications on NDS head end or Motorola Head end for Biap Tv as a third party Tester (Yellow pages Ebif app)

AMD open cable testing on Occur products, @Cable labs testing, HPNX and interoperability and RF testing. For pre certification using stream analyzer hpnx digital keystone

Maintain, troubleshooting, integration, of all head end equipment In PQE lab DVB-C, OCAP STB, CONAX CAS.

Personally manage key client accounts within the United States and Latin America including Telmex, Televisa, Cablecom, and Telecable.de Cortzar Installed and tested hardware and software for TVN, Conax.

Testing Harmonic, RGB, Imagine 3 to 1 Hd compression servers @ Insight communications in Louisville Ky,

Mpeg-2 vs mpeg-4 testing compression issues Macro blocks, latency and coding issues.

Built test plans, test equipment.

Research competitors, developing competitive intelligence and comprehensive understanding of the competition.

Develop technical aspects in the RFP process, targeting proposals to meet specific

Market and company requirements.

Manage cross-functional projects and teams to solve complex issues, reaching across Sales, Sales Operations, Network Operations, Engineering, and Deployment.

Work closely with the Executive Team and Department Heads, writing proposals, making recommendations, and providing status updates for the team.

Create and facilitate technical sales presentations for prospective clients.

Perform technical demonstrations and product trials in live production networks.

Instruct customers on proper deployment of products within their networks.

Accurately troubleshoot connectivity issues and work with clients and vendors to resolve problems.

Provide on-call support and 3rd shift weekend support for the diverse and geographically distributed client base.

Train and mentor junior sales engineers, ensuring that company policies are followed and standards are met.

Took on additional projects such as the integration of interactive TV for purpose of sales in Latin America and worked with S&T on deployments of ETV with content providers like Televisa and Cablevision S.A Tel Mexico.

Experienced Technology

Education and Specialized Training

Technical Training in Aeronautical Science

Emery Aviation college.

Technical Training and Certifications :

oCertified AWS Solutions Architect Associate 2021.

oLinux + Certified 2021

oCertified Kubernetes Administrator 2021.

oCompTIA A+ Certified CE

oCompTIA Cloud +

oISTQB Certified Tester, Foundation Level (CTAL-TTA)

oISTQB Advanced Level Technical Test Analyst certification (CTAL-TTA)

Technical Skill Set

Software Programs

Linux, AWS, Jira, HP load Runner, ALM, Oracle VM (Ubuntu) Cygwin NGINX, FENRIR, UWSGI (Outlook, Word, Excel, and PowerPoint), and SOAP UI, Postman, DAC, DNCS, VSRM, GIT, Quantum, Splunk, Charles Proxy, Java script.

Test Equipment

Stream analyzer, Digital keystone, DecTek analyzer and Sencore analyzer, Sentry analyzer production and lab,

Languages

HTML, DHTML, Scripting (UNIX/ Linux Shell Scripting)

Microsoft SQL Server, Oracle SQL.

Microsoft XML Web Services.

Databases

SQL, Oracle, Access

Operating Systems

Windows 2016 server, CentOS 7, Red Hat, Hypervisor, Server 2000, Server 2003, Ubuntu, HA

Unix/Linux, Red Hat, EPG Server, DNCS, DAC, Red Hat Virtualization Hypervisor, NGINX Web Server.

Hardware

Ethernet, Switches/Routers, Modems, LAN/WAN, Wi-Fi, TCP/IP, HTTP, Wide Cast Beacon SI, DVB-S, DVB-C, DVB-T, DVB Scramblers and Multiplexers, TS Broadcaster for ETV OR OCAP EPG/SI configurations, ASI, Gig outputs, Edge QAM modulators, Quad and Triple MPEG Encoder/MUX, 8PSK/QPSK/ASI Receivers and Decoders, Imagine, Harmonic, RGB,, S&T, Hardware experience and testing also service and sales support for TIVO, Blankom, Conax, IStream Planet encoders, Harmonic encoders, Ericsson encoders .

Languages

Fluent in both oral and written Spanish and English languages for technical business and personal usage.

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