It Support Specialist

AYERTEY GABRIEL AQUINAS KOFI ( IT Support)

026*******

GT – 325 - 964 – 421 ****************@*****.***

SUMMARY

A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.

Currently looking for a suitable IT support position with an ambitious company or organisation.

WORK EXPERIENCE

• Provided technical computer support, such as configuration, installation and trouble – shooting of computer hardware and software.

• Demonstrated expertise in resolving complex customer enquiries and network issues.

• Support to users in backing up and restoring their files as well as virus detection, removal and prevention.

• Trained end users to operate hardware and software applications correctly.

• Created comprehensive documentation using Microsoft word.

• Offered technical assistance to customers via phone and email, consistently maintaining a customer satisfaction rate of 98%.

November 2022 – November 2023

(NATIONAL SERVICE)

Electricity Company of Ghana - Accra, Ghana

SKILLs

• Time Management

• HTML

• Customer Support

• MS Office

• Office Support

• Strategic planning

• Network configuration

• Cyber security

• Database

EDUCATION

September 2013 – June 2016

Visual Arts

Yilo Krobo Senior High School, Eastern Region

August 2018 – August 2023

Bsc. Information Technology Management

University of Professional Studies Accra ( UPSA) Accra, Greater Accra

LANGUAGES

• English

• Krobo

• Akan

REFERENCES

Available upon request

Contact this candidate