Customer Service Office Manager
Resume:
David Wilkie ***** Plumbrook Dr
Houston, Tx *****
***********@*****.***
EXPERIENCE
Ervin Cable Construction ---Permit Submitter
October 2023 – August 2024
Submitted permits from City, County, and State Offices for Broadband cable company. Mainly dealt with City Departments, County Departments, and State Departments in Alabama and Indiana. Was able to talk to Heads of Departments and get vital information and locate the correct office, department, and person of contact so we could get new contracts for Mercury, Charter, and TWN projects.
Valet Living — Concierge
October 2020 – March 2023
Serviced numerous apartment complexes around the Houston area including sorting and delivering packages received by residents. Confirmed that contractors/restaurant delivery drivers were directed to the correct apartment. Assisted with maintenance, leasing agents, housekeeping, and porter as needed.
SpringHill Suites, NW Houston — Front Office Manager December 2019– October 2020
Provided check-in service for guests, new hire training, and ensuring the security of conference rooms after use.
Townplace Suites IAH — Assistant General Manager
December 2017- November 2019
Pivotal in helping to execute the transition of the hotel’s occupancy from the mid-50% range to 85%.
Coordinated the retention of key companies, such as United Airlines, to utilize us as their preferred hotel.
SKILLS
Microsoft Excel
Word
Outlook
Skyware OS
Opera OS
Fosse OS.
AWARDS
Employee of the month
Numerous times with
different hotels
“Greets Everyone” Award
June 2002
Doubletree Post Oak Hotel
EDUCATION
University of Houston-
Downtown –
Houston, Tx
Bachelor of Science,
Interdisciplinary Studies
December 2003
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