Customer Service Representative

IMOLEAYO SHODEINDE

MOBILE:078********

ADDRESS-Calthorpe court

Birmingham.

UNITED KINGDOM

POSTCODE:B5 7QF

EMAIL ADDRESS

*****************@*****.***

PROFESSIONAL SUMMARY

Result-driven Customer Service Representative with 10 years of experience in providing exceptional customer service and resolving customer issues. Skilled in building rapport with customers, handling inquiries, and ensuring customer satisfaction, strong and effective communication and problem solving abilities. Committed to delivering high-quality service and contributing to the success of the company.

WORK HISTORY

Kidsplanet Day Nurseries

Room Assistant/Janitor

Solihull

(11/2023–Till date)

● Cleaning the kitchen area

Attend to the kids when needed

● Mopping the nursery’s room

● Washing dishes and arranging properly

● Cleaning and mopping the toilet areas

● Arranging toys in appropriate areas

● Cleaning, mopping and arranging staff area

● Changing and replacing toiletries

● Emptying the bins everyday and trashing them

● Follows all health and safety rules and regulations

Customer Service Representative

Portmajik Global Sevices (08/2018-09/2023)

●Assisted customers with products inquiries and provided accurate information

●Resolved customer’s complaints and issues in a timely and satisfactory manner

●Built and maintained strong relationship with existing customers,resulted in customer loyalty

●Strong Communication with customers via emails and Telephone calls

●Collaborated with team members to improve customer service processes and procedures

Beauty advisor/ Sales and Customer Representative

Beauty and Fragrance International Limited (12/2013-07/2018)

●Assisted customers in finding and selecting products based on their needs and preferences

●Introduce or cross sale new products to customers

●Processed customer transactions accurately and efficiently

●Maintained a clean and organized sales floor, ensuring a positive shopping experience for customers

●Collaborated with team members to achieve sales targets and provide excellent customer service.

SKILLS

●Customer service

●Problem solving

●Communication

●Teamwork

●Time management

●Attention to details

●Conflict resolution

●Sales

EDUCATION

Bachelor of Science:Business Administration (2012)

Ekiti State University, Ekiti

Master of Business Administration (In view)

Ulster University, Birmingham

REFERENCES

Available on request

Contact this candidate