Restaurant Manager Customer Service

Catherine Rizzo

****************@******.*** 631-***-**** West Islip, NY

SUMMARY Seasoned restaurant professional with 15 years of experience seeking a Restaurant Manager role. Expert in food procurement, managing food budgets, and nurturing food vendor relationships. Strong communication and organizational skills, with a proven track record in staff development and operational efficiency. WORK EXPERIENCE California Pizza Kitchen Lake Grove, NY Senior Manager Jan 2022 - Aug 2022

• Managed inventory and operational activities, ensuring adherence to food quality standards and effective cost control measures.

• Provided coaching and development for staff, while maintaining accurate scheduling and addressing guest concerns with effective problem-solving.

• Oversaw purchasing, receiving, and storage of food products, and adeptly managed profit and loss by adjusting business practices based on financial analysis.

Olive Garden Westbury, NY

Restaurant Manager Mar 2016 - Dec 2020

• Managed daily inventory and operations, ensuring efficient scheduling and optimal use of resources.

• Maintained food quality standards and kitchen operations, contributing to sales growth and cost control.

• Coached and developed staff, fostering a team-oriented environment and enhancing overall service delivery.

• Addressed guest concerns with effective problem-solving, and managed financial aspects, including profit and loss analysis, hiring, inventory, and waste management.

Private Shipping Company Bay Shore, NY

Administrative Coordinator Jan 2013 - Nov 2016

• Managed accounts receivable, ensuring timely and accurate billing processes.

• Coordinated international shipment logistics, maintaining organized records for efficient operations.

• Handled inventory management and data entry in QuickBooks, alongside delivering prompt customer service through phone correspondence. Friday's Restaurant Hauppauge, NY

Kitchen Manager Apr 2014 - Feb 2016

• Managed inventory and operational tasks to maintain efficient kitchen performance.

• Oversaw staff development and kitchen operations, improving sales and cost management while upholding food quality standards.

• Resolved customer issues, ensuring satisfaction and enhancing the dining experience.

Cooky’s Deli and Caterers Bohemia, NY

Deli Clerk Jan 2011 - Nov 2012

• Processed a high volume of cash and credit transactions at the register, ensuring accuracy and efficiency in all financial interactions.

• Delivered quality customer service, managing a substantial number of phone orders with attention to detail and promptness.

RPM Performance West Islip, NY

Secretary Nov 2005 - Sep 2010

• Managed the reception area, efficiently handling incoming calls, accurately taking messages, and effectively directing calls to appropriate parties.

• Maintained office organization by scheduling appointments, updating inventory in a computerized database, and executing administrative tasks such as faxing, photocopying, and email correspondence.

EDUCATION Strayer University

Bachelor’s, Business Administration

2022

SKILLS Inventory Control • Staff Training & Development • Customer Service Excellence • Conflict Resolution • Budget Management • Health and Safety Regulations • Team Leadership • Time Management • Menu Planning • Sales and Marketing • Teamwork

• Attention To Detail • Multi-tasking • Employee Training • Employee Evaluation

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