Front Desk Service Representative
Resume:
Beverly Dianne Johnson
Unit H314
Pembroke Pines, Fl 33027
*******.**********@*****.***
Professional Profile
To obtain a full-time position as a Remote Customer Service Representative where I can contribute my professional and education skills for the benefit of the company. Being compassionate and have a strong enthusiasm/devotion for others. Not bilingual. Preferred shift Mon-Fri 8-4:30.
Experience
Path Medical 01/2018-Present
Front Desk
Submit insurance claims in a timely manner
Inform the Office Manager of all problems in a timely manner
Receive new patients reports, incoming mail/correspondence
Worked billing in Centricity date range for the entire year, status-refiled/new
Greet patients with a smile
Photocopy ID, auto insurance card, hospital visit, and accident report
Call patients to follow up for their therapy appointments
Enter diagnoses ICD 10 codes into Centricity system
Check in/out patients
Advanced Claims Processing 05/2013-12/2016
Medical Claims Processor
•Greeted visitors with a smile, and directed them to office staff members
•Answered and transferred calls to office staff members
•Received, opened, stamped and distributed mail
•Processed claims in a timely manner
•Downloaded billing for EKG/ECHO for several hospitals in HCA system daily
•Processed face sheets, diagnoses, insurance cards, place of service, and interpretations in Raintree system
•Called insurance companies to verify correct addresses to mail out claims
NationsHealth 11/2004-01/2009
Enrollment specialist/Returns /Clerk/Front Desk Receptionist/Shipping and Receiving Coordinator
•Greeted visitors with a smile and directed them to office staff members
•Shipped/packed diabetic supplies to Medicare/Medicaid patients
•Updated returned merchandises into Excel spreadsheet
•Answered and transferred call to office staff members
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