Customer Service Administrative Assistant

Penny Zavodny

Contract Recruiter - Umbrella Consultants

Euclid, OH

*************@*****.***

+1-216-***-****

Authorized to work in the US for any employer

Work Experience

Administrative Assistant, Customer Service, Human Resources and Office Manager

Zavodny Painting Contractors - Euclid, OH

March 2008 to Present

• Maintained personnel records, including applications, performance reports, payroll records, and medical files.

• Customer Service

• Conducted pre-interviews for the first stage of the hiring process.

• Contacted potential employees about job openings.

• Worked with job boards such as Indeed and Facebook to advertising vacancies.

• Sourced, qualified, and conducted screening interviews with qualified candidates.

• Managed financial documentations such as expense reports and invoices.

• Liaised directly with customers to meet needs and maintain satisfaction.

• Scheduled appointments and maintained master calendar. Education

Associate of Applied Science in Business Management Lakeland Community College Willoughby

2007

Skills

• recruiting (3 years)

• Staffing (Less than 1 year)

• recruitment

• Outlook

• Customer Service (10+ years)

• Interviewing (3 years)

• Human Resource

• Interview

Assessments

Call center customer service — Proficient

September 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Recruiting — Proficient

August 2021

Managing the candidate sourcing and selection process Full results: Proficient

Customer service — Proficient

September 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Candidate Sourcing and Screening

• Advanced Boolean Searches

• High Volume Staffing

• Clear Communication Skills, both oral and written

• Microsoft Office Suite

• Quick Books

• Self Starter

• Customer Service

• Invoicing, A/P and A/R

Contact this candidate