Mental Health Program Manager
Resume:
NICOLA SENIOR
Bronx NY *****
***********@*****.***
********************@***********.***
I have over 20 years of leadership experience in the social services and mental health care field. The preponderance of my professional specialization is with at risk adolescents and underserved adults. My human services work history covers a wide range of professional environments, specifically hospitals, group homes, school settings, criminal justice system, residential and detention centers. I have directed and supervised heavy case loads and administrative tracking for small and large teams of direct reports in the multiple clinical environments. I foster a hands-on managerial approach while not micromanaging. I have been recognized as problem solver during conflict resolution, a proficient communicator and budget and financial subject matter expert. Work Experience
Program Manager
SOME (So Others Might Eat) - Washington, DC
December 2023 to Present
Duties include : • Oversight and management of the day-to-day operations of the transitional housing program.
• Providing direct support to the residents.
• Facilitating residents’ connection to housing opportunities as they finish the transitional program.
• Advocating for residents in this area as needed.
• Assessing housing barriers of individuals and families experiencing homelessness to determine housing and service needs.
PROGRAM DIRECTOR
T and N Services and Solutions - Washington, DC
March 2023 to June 2023
• Duties included Supervision of the daily operations of office with a 12 to 15 count of staff. Responsible for applying for grants, securing resources of funding, assurance of compliance with insurance regulations, hiring and overseeing staff conducting staff meetings, and performing additional tasks as needed.
• Supervised multiple concurrent programs such as recovery and coordination of care by overseeing the delivery of care based on integrated medical and behavioral health service delivery model.
• Provided data reports and developed networks with medical and health providers, conducted quality improvement reviews and developed and integrated actions plans to improve effectiveness and efficiency of staff.
CARE MANAGEMENT EXTENDER
Alexander Youth Network - Greensboro, NC
June 2022 to May 2023
• Provide children who transition out of day treatment with Tailored care management through their eligibility of Medicaid. This included providing parents support and community resources for children living with mental illness, substance use and various disorders.
• Developed connections with community resources to provide appropriate referrals and monitored clients progress to access if objectives and goals are met on care plans. Enrolled and monitored a case load of 50 to 100 caseloads.
CHILD PROTECTIVE SPECIALIST
Davidson County Dept of Social Services - Lexington, NC December 2018 to February 2021
• Duties included Investigated, identified, and documented cases of abuse and neglect. Provide counseling and supportive services to children and parents to enhance child welfare.
• Conducted home visits, interviews with school, neighbors, family, and doctors. Collected and analyzed evidence to develop a case. Made recommendations and provided referrals for appropriate resources.
• Developed and maintained a case load of 25 to 30 cases in 3-to-6-month intervals. PROGRAM DIRECTOR
United Youth Care Services - Greensboro, NC
February 2017 to November 2018
• Supervised 30 staff for a residential dual diagnosis residency that housed 75 clients. Developed and initiated workshops on medication compliance and group facilitation. Set program goals for participants in the program in accordance with the objectives of the organization. Ensured program operations and activities comply with legal guidelines and internal policies.
• Provided senior management briefings to convey detailed and accurate reports on staff progress.
• Developed strategic objectives for staff coordination of clients care management. Reviewed reports and notes completed by staff to ensure quality assurance and progression of clients on set goals in their care plans.
• Directed change, risk, and resource management principles on a regular basis in support of requirements.
Child Protective Specialist
NYC Administration for Children Services - Bronx, NY March 2016 to July 2017
• Duties included Investigated, identified, and documented cases of abuse and neglect. Provide counseling and supportive services to children and parents to enhance child welfare.
• Conducted home visits, interviews with school, neighbors, family, and doctors. Collected and analyzed evidence to develop a case. Made recommendations and provided referrals for appropriate resources.
• Developed and maintained a case load of 25 to 30 cases in 3-to-6-month intervals. Case Manager
Urban Pathway - Bronx, NY
January 2014 to August 2016
• Performed hiring and retention requirements for resources to help underserved clients gain independence.
• Advocated for clients who suffer from mental illness or substance abuse. Developed care plans and psycho socials on a quarterly basis.
• Assessed treatment needs by reviewing previous records and applications. Maintained and updated clients' files by developing, monitoring, and evaluating treatment plans and progress. Provided supervision on client's medication compliance.
• Maintained constant communication with medical and therapeutic professional providers. COMMUNITY HABLILITATION
The Shield Institute - New York, NY
June 2014 to January 2016
• Developed individual plans for clients with intellectual or developmental disabilities. facilitated integration within the community and provide monthly reporting metrics on set objectives and goals.
• Provided care management on the progression of care plans objectives and goals set. Assisted individuals in performing activities of daily living with as much independence as possible.
• Directed education and role modeling for youth and adult patient social development skills. CASE MANAGEMENT
R.O.R INTERVIEWER
New York City Criminal Justice Agency - New York, NY December 2013 to 2014
• My duties as a R.O.R interviewer was to conduct interviews of defendants to verify if they are eligible to be released on their own recognizance.
• Conducted 25 to 40 interviews nightly. Used information obtained by defendant to determine a tie to the community.
• Provided pretrial release recommendation using a set metric measure system using points.
• Submitted determination to judges by applying a standardized point scale. Monitored & tracked clients' progress for a duration of a month.
CASEMANAGER / OFFICE ADMINISTRATOR
McKissack Office of Community Employment - Harlem, NY February 2012 to December 2013
• Managed 10-15 case loads of qualified individuals who resided in the community for construction projects.
• Provided services as an Office administrator for community employment (EOC) supporting efforts to pre- screen and pre -qualify candidates for specific unions to comply with regulated community compliance.
• Developed MWBE (Minority Women own Businesses Enterprises) union workforce as well as community outreach programs. Organized and facilitated certification of OSHA (Occupational Safety and Health Administration)
CRISIS INTERVENTION PARAPROFESSIONAL
New York City Department of Education - New York, NY September 2010 to January 2012
• Provide coverage for Paraprofessionals to ensure continuity of operations.
• Led services in support of special needs children, including extensive problem solving.
• Ensured safe classroom and environments during student disruptions.
• Managed requirements timely and efficiently.
• Documented dozens of cases for attendance, student behavior reporting and corrective recommendations.
• Collaborated on developmental activities and laser focused educational curriculum for special needs children.
Assistant Director/ Care management Supervisor
Step by Step Care Inc - Greensboro, NC
March 2008 to March 2010
• Alternate leadership for level 3 group home that housed a total of eight (8) Level 3 (children with serious emotional disturbances) adolescents.
• Provided life skills and supervision as well as completed all necessary paperwork concerning residential billing/staff time sheets; provided weekly schedule for clients and staff, reviewed, corrected all state issued death and incident reports.
• Supervised assigned care managers for participants in program. Education
Master's in Public Administration in Specialization Certification DeVry Keller Institute
Bachelor of Science in Criminal Justice
Mercy College
Skills
• Working with people with disabilities
• Supervising experience
• Training & development
• Program management
• Conflict management
• Social work
• Computer skills
• Program development
• Time management
• Management
• Microsoft Excel
• Administrative experience
• Resident's rights
• Project management
• TCP
• Databases
• Case management
• Budgeting
• Public health
• Microsoft Word
• Microsoft Outlook
• Writing skills
• Discharge planning
• Care plans
• Communication skills
• Analysis skills
• Microsoft Office
• English
• Microsoft Powerpoint
• Organizational skills
• Public speaking
• Healthcare Management Certification
• CPR
Certifications and Licenses
Healthcare Management Certification
March 2023 to Present
Driver's License
December 2022 to November 2025
CPR Certification
April 2022 to April 2025
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