Customer Service High School
Resume:
JULIE BIRCHEM
Fargo, ND 58103
Cell: 701-***-****
Email: **********@*****.***
EDUCATION
Beardsley-Browns Valley High School, Minnesota May 1987 EMPLOYMENT EXPERIENCE
VA Hospital
Fargo, ND
Wage grade 2 (Full-Time)
Environmental Services (EMMS) Housekeeping November 2023-Present
● Works with different employees throughout the building and develops trust.
● Provides clerical services.
● Provides great customer service.
● Perform cleaning duties in patient and office areas to the health departments standards.
● Operate Xenex cleaning machine, which disinfects the patience rooms and scans room for any sort of contamination present previously missed by housekeepers
● Clean and sanitize operation rooms.
Wage grade 12 (Full-Time)
Chief of Canteen March 2023-November 2023
● Duties consist of canteen operations relating to retail, food, vending, sales, and merchandising, an accountability.
● Manages multiple projects by planning and organizing activities
● Uses multiple techniques for analyzing and measuring the effectiveness and productivity of various basic and specialized administrative and technical programs.
● Proposes, develops, and implements strategic plans and objectives for the enhancement, maintenance, and future advancement of operations.
● Responsible for a full range of personnel management, administrative controls, reviews, and processes relative to canteen operations.
● Works in a team effectively and able to identify and discuss questions, resolve problems, and improve processes by utilizing data.
● Daily reports consist of POG’s (lay out of merchandise in retail and vending machines), inventory controls, stock schedules, food safety, sanitation, promotional programs
● Attaining financial goals and implementing program objectives as established by VCSCO and/or Regional Manager.
● Manage invoices coming in via Oracle
● Working with Knowledge Center
● Manage and communicated with all vendors related to canteen
● Manage payroll via VATAS
GS-6 Pay Scale (Full-Time)
Medical Services Administration August 2019 - March 2023
● Assists in the development of multimedia campaign materials (e.g., printed articles, brochures, videos) to enlighten the target population.
● Evaluates the impact on the clinical and business workflow and processes.
● Assists in establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management
● Schedule appointments with various providers
● Work with scheduling programs such as Vista and CPRS.
● Complete Consults
● Manage phone calls
● Checked in Veterans for appointments.
● Ensures accountability via written communication as it relates to MHV as each of these communication skills contributes importantly to the way VHA communicates with Veterans, Congress, our dedicated volunteers, the public and employees. Identifies problems and applying analytical techniques for the purpose of resolving issues
● Assist Suicide Prevention Team with working with spread sheets on Excel and updating data base for the monthly mail out postcards and the 30-, 60-, or 90-day suicide alerts.
● Volunteer and work in areas of the hospital where they need extra help as far as Housekeeping, Scanning, working the frontline to Check in Veterans. GS-5 Pay Scale (Full-Time)
Health Administrative Medical Record October 2016 – August 2019
● Ensure all documentation is present for admitting and discharging patients.
● Evaluates the impact on the clinical and business workflow and processes.
● Utilizes interpersonal communication skills to deal with Veterans who are difficult, hostile, or distressed, working with co-workers, supervisors, and high-level management, and negotiating
● Schedule transfers of patients for additional care within the facility or different locations.
● Schedule appointments with various providers.
● Manage phones.
● Gained experience with CPRS and Vista programs.
● Knowledge of functions of the VA medical system.
● Maintaining a working database.
● Worked on floors such as 4B Mental Health and 3 Main. GS-4 Pay Scale (Full-Time)
Health Administrative Medical Record April 2016-October 2016
● Reviewed and scanned patient’s medical records.
● Collected and sorted mail and medical records.
Wage Grade 2 (Full-Time)
Housekeeper December 2014 – April 2016
● Perform cleaning duties in patient and office areas to the health departments standards.
● Operate Xenex cleaning machine, which disinfects the patience rooms and scans room for any sort of contamination present previously missed by housekeepers
● Clean and sanitize operation rooms.
North Central Community Action (Non-Profit Organization) Wisconsin Rapids, WI
Accounting Assistant June 2010- August 2014
● Voucher out weekly expenses used by construction crews.
● Maintain an organized work environment so information can be located easily and quickly; Consistently maintain inventory and update within an excel spreadsheet.
● Breakdown weatherization client work order files.
● Meet Monthly Deadlines; Order all office supplies and write out Purchase Orders.
● Answer the phone and transfer to the correct area for customer service.
● 10 key data entry.
● Communicating using Microsoft Outlook.
● Operate office equipment such as fax machines, copiers and printers Time Out Sports Bar and Grill
Wisconsin Rapids, WI March 2000-June 2010
Manager
● Maintained Cash Flow with little to no errors.
● Demonstrate leadership by training new employees.
● Complete weekly employee work schedule.
● Management Food Certificate and Liquor license.
● Maintain a restaurant to state levels of cleanliness.
● Host banquets/benefits of parties for 50+ guests
● Placed inventory orders.
● Organized sporting functions such as dart tournaments and sporting leagues.
● Prepared meals using home-cooked recipes creating a reputation known region wide. COMPUTER SKILLS
Proficient user of Microsoft Excel and Outlook; Comfortable using Microsoft Word; Function a data calculator with extreme accuracy.
REFERENCES
Mr. Jim Burns
Housekeeping Supervisor
VA Hospital
LuAnn Sitte
Health Administrative Medical Record
VA Hospital
Julie Viou
Advanced Medical Support Administrator
VA Hospital
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