Customer Service Administrative Assistant

Cheryl Blackburn

***************@*****.*** Washington, D.C., US 202-***-****

WORK HISTORY

SECURITY OFFICER at Shawns Professionals

September 2009 - February 2019 (9.5 Years)

Inspecting buildings, equiptment and access points Monitored surveillance equipment

Checked for access badges, permitting entry

Secure premises and personnel by patrolling property Contributes to team effort by accomplishing related results as needed Controls traffic by directing drivers

Prevented losses and damages by reporting irregularities Informing violators of policy and procedures

ADMINISTRATIVE ASSISTANT/LEASING PROFESSIONAL at Northern Virginia Temporaries NVT Staffing

June 2017 - February 2019 (2 Years)

Manage the maintenance/in-unit service: scheduling with residents, overseeing maintenance personnel

BuildingLinks resident portal, Order Processing, Time & Billing, Ordering Office Supplies Manage accounts payable, Record Keeping, Running Office Machines, Research Document Management, Faxing, Internet, Assisted with other office administrative duties Performed filing and data management, as well as drafting and editing short office memos Completed leasing packages for all rentals and maintained a 92%+ occupancy rate, quickly processed denial letters to inform prospects of application denial ASSISTANT MANAGER at Comfort One Shoes

March 2015 - July 2015 (0.5 Year)

Trained and Coached store associates in order to achieve productivity goals. Increased profits through effective sales training and troubleshooting sales reports. Assigned associates to specific duties in order to meet the needs Merchandised and advertised numerous products to ensure success of sales as well as ordering products as needed ; prepared bank deposits.

Open and distributed packages, mailed merchandise to customers Met deadlines for inventory counts wrote incidents reports as needed. Maintained efforts of being a strong influential team leader by ensuring excellent customer service to hundreds customer daily.

LEASING PROFESSIONAL/MAINTENENCE SCHEDULER at

June 2011 - February 2012 (1 Year)

Maintained high departmental standards for quality and productivity metrics. Managed call flow, responded to technical needs of the customers. Compiled and accurately entered electronic data.

Performed customer service and "on-call" duties for after hour emergencies. Provided supervision and direction to 8-10 staff members EDUCATION

Prince Georges Community College - None

Graduated 0000-00-00

University of District of Columbia - None

Graduated 0000-00-00

SKILLS

Yardi, 6 years

ABOUT ME

I have a drivers license

I served in the military

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