Customer Service Insurance Sales
Resume:
Jose Rincones
Harlingen, TX *****
**********@************.*******.***
Professional Summary
I have over 30 years of customer service experience from face to face interaction to live chat support. I feel very comfortable in a sales environment where needs based servicing leads to exceeding customer expectations. I very much enjoy training others to help with their success. I was able to retire early from my career at AT&T to pursue managing my own investments. Life changes have put me on a different path searching for a career that will provide financial and personal rewards. Authorized to work in the US for any employer
Work Experience
Licensed Insurance Sales Agent
E-Telequote Insurance-Harlingen, TX
April 2024 to November 2024
Remote based -Took inbound calls from verified Medicare beneficiaries to assist in qualification for the most beneficial Medicare plan available. Processes included multitasking in various online platforms and applications as well as negotiating the application into the new Medicare plan. Commercial Driver - Dump Truck
GMJ Paving Company LLC-Rosharon, TX
October 2023 to February 2024
Transport hot asphalt mix from plant to job site and transport millings from job site to various designated dump sites in and around Houston,Tx. Maintain safety logs and pretrip/postrip commercial back end dump truck daily .
Owner/Manager
4 Queens Tacos-Alvin, TX
March 2023 to September 2023
Owner and Manager of Mexican take-out deli. Duties include managing food safety handling of all food preparation and storage. Managing promotions, procurement, and sales . OTR Commercial Driver
SPIRIT TRUCK LINES-San Juan, TX
September 2022 to March 2023
Responsible for transporting freight of all kinds across the United States . Other duties include following company procedures and practices with truck pre trip and post-trip inspection as well as submission of documentation related to verified delivered freight . Record keeping of daily tasks maintained using electronic logging system as well as paper logs. Keep dispatching personnel updated as to the status of pick up and delivery. Safety and regulatory practices followed to secure personal safety, and the safety of the general public .
Retired
AT&T-Harlingen, TX
December 2020 to June 2022
Personally manage self directed IRA funds and day trade single equity stocks. Cable Splicing Technician
AT&T-Harlingen, TX
October 2019 to December 2020
• Primary function : place and build new fiber optic and copper infrastructurefor voice and data communications, change rearrange existing facilities. Splicing of facilities using mechanical and fusion splicing processes.
• Responsible for reading and interpreting civil engineer designed network records and responsible for changes to those records per field conditions.
• Maintained direct contact with customers, company management, field contractors, and engineers as required by work processes.
• Field work Responsibilities included: Installation, maintenance and repair of telecommunications copper cable and fiber optic service cables as well as terminals in various network environments for voice and data communications. Worked aloft in aerial conditions, buried excavations, and underground manholes.
• Critical thinking and technical analysis used for troubleshooting defective or damaged plant in order to restore interrupted services.
• Responsible for maintaining safe driving, and safekeeping of technical and mechanical equipment.
• Responsible for maintaining my personal safety as well as the safety of my customers and general public. Was certified in first aide, CPR, pole climbing safety, ladder safety, aerial lift operation, and outside environment safety. Familiar with TXDOT and OSHA safety standards and regulations.
• Responsible for reading and interpreting civil engineer designed network records and responsible for changes to those records per field conditions.
• Sales opportunities when in direct contact with our customers was encouraged but not required in this position. Sales referrals included big pipe data, Uverse high speed internet services, and cellular mobile services and equipment .
Customer Services Technician
AT&T-Harlingen, TX
September 2001 to October 2019
• Primary Function : maintenance and repair of telecommunications cable and fiber optic service terminals in various network infrastructure environments for voice and data communications.
• Responsibilities included: Installation, maintenance and repair of telecommunications cable and fiber optic service cables as well as terminals in various network environments for voice and data communications. Worked aloft in aerial conditions, buried excavations, and underground manholes.
• Designed and developed an enhanced technician training for DSL services. I was given the opportunity to instruct and deliver the training to our customer service technicians across the Rio Grande Valley.
• Critical thinking and technical analysis used for troubleshooting defective or damaged plant in order to restore interrupted services.
• Responsible for maintaining safe driving, and safekeeping technical and mechanical equipment.
• Responsible for maintaining my personal safety as well as the safety of my customers and general public. Was certified in first aide, CPR, pole climbing safety, ladder safety, aerial lift operation, and outside environment safety. Familiar with TXDOT and OSHA safety standards and regulations.
• Responsible for reading and interpreting civil engineer designed network records and responsible for changes to those records per field conditions.
• Maintained direct contact with customers, company management, field contractors, and engineers as required by work processes.
• Sales opportunities when in direct contact with our customers was encouraged but not required in this position. Sales referrals included big pipe data, Uverse high speed internet services, routers, gateways, and cellular mobile services and equipment .
• As a 28 year employee for AT&T I also served as a Union Job Steward for 24 years. I was often called upon by management to assist in the coaching and development of employee behaviors as to help improve productivity and performance of our members. As a Job steward I was able to assist in this process all the while insuring that the employee/union member was treated fairly under our Labor contract guidelines.
• My duties also included training and recruiting of new members . Cable Splicing Technician
AT&T-Brownsville, TX
October 1996 to September 2001
• Primary function : place and build new copper infrastructurefor voice and data communications, change rearrange existing facilities. Splicing of facilities using mechanical splicing processes.
• Responsibilities included: Installation, maintenance and repair of telecommunications cable as well as terminals in various network environments for voice and data communications. Worked aloft in aerial conditions, buried excavations, and underground manholes.
• Critical thinking and technical analysis used for troubleshooting defective or damaged plant in order to restore interrupted services.
• Responsible for maintaining safe driving, and safekeeping of technical and mechanical equipment.
• Responsible for maintaining my personal safety as well as the safety of my customers and general public. Was certified in first aide, CPR, pole climbing safety, ladder safety, aerial lift operation, and outside environment safety. Familiar with TXDOT and OSHA safety standards and regulations.
• Responsible for reading and interpreting civil engineer designed network records and responsible for changes to those records per field conditions.
• Maintained direct contact with customers, company management, field contractors, and engineers as required by work processes.
• Sales opportunities when in direct contact with our customers was encouraged but not required in this position. Sales referrals included big pipe data, UVERSE high speed internet services, and cellular mobile services and equipment .
Customer Service Representative
AT&T-Harlingen, TX
January 1993 to October 1996
• Responsible for servicing customers on inbound calls.
• Services included answering questions concerning billing and product support .
• Needs based selling techniques were used to create sales opportunities and close sales for annualized revenue.
• Revenue generation was critical in this position and monthly revenue quotas exceeded expectations.
• Was given the task of presenting new service product to our peer group and specializing in those new services for in-house rep support.
Education
Business and Technology
University of Texas Edinburg - Edinburg, TX
August 1989 to March 1990
Commercial Driver's License (CDL)
Class A
State: TX
Skills
• Computer networking (Less than 1 year)
• Help desk (4 years)
• Telecommunication (10+ years)
• Windows (10+ years)
• Cabling (9 years)
• LAN (10+ years)
• Network Infrastructure (10+ years)
• Climbing (10+ years)
• Network Support (5 years)
• VoIP (10+ years)
• VPN
• WAN
• DHCP (2 years)
• Ethernet (10+ years)
• TCP/IP (10+ years)
• Sales (10+ years)
• Outside sales (1 year)
• Spanish (10+ years)
• Bilingual (10+ years)
• Communication skills (10+ years)
• Microsoft Office (10+ years)
• Analysis skills (10+ years)
• Customer service
• English
• Driving
• Tractor-trailer
• Freight
• Commercial driving
• Telecommunication
• Optics
• Quality control
• VoIP
• Computer networking
• Ethernet
• LAN
• WAN
• TCP/IP
• TCP
• Windows
• DHCP
• VPN
• Network support
• Help desk
• Data center experience
• Software troubleshooting
• Network infrastructure
• Customer service
• Live chat
• Construction
• Negotiation
• Salesforce
• B2B sales
• Typing
• Procurement management
• Sales
• Inside sales
• Telemarketing
• Procurement
• Freight
• Door-to-door
• Food handling
• Marketing
• Investment management
• Driving
• Recruiting
• Outside sales
• Cash register
• Tractor-trailer
• Cash handling
• Heavy lifting
• Commercial driving
• English
• Spanish
• Fluent
Certifications and Licenses
CDL A
Driver's License
CPR Certification
Contact this candidate