Help Desk Desktop Support

Chadwick Seymore

**** ***** ***** ****** ******

Omaha, NE 68164

Phone# 531-***-****

*************@*****.***

Professional Summary

A Desktop Support Engineer with 12 years of experience with maximizing technological processes and managing software systems for health, financial, and manufacturing businesses.

WORK EXPERIENCE

IT Support Administrator

SkinnerBaking 09/05/2023 to present

●Imaging computers and laptops using Smart Deploy images derived from Virtual desktops.

● Managing inventory of all hardware, software, MS Licensing, Adobe Licensing, network printers, network switches, wireless access points, and maintenance scheduling for upgrades and windows updates.

●Supporting onsite and remote end users with troubleshooting and resolving issues in a timely manner.

●Creating, managing, and removing end users, computers, and group policies in Active Directory.

●Creating and managing end user accounts in MS Office 365 Admin Center, Exchange Admin Center, and the Azure Portal.

●Repairing and setting up desktop, laptops, Surface Pro laptops, network printers, and tablets.

Help Desk Engineer

Ascend Technology 03/20/2023 to 08/29/2023

Responsibilities and Duties

●Preparing and configuring laptops, desktops, MAC books, Android/iPhone, and mobile phones for employees.

● Solving IT tickets within AutoTask ticketing system.

●Working in SharePoint site users/data, Office 365 applications, Azure AD, Exchange Admin Center, Active Directory, SaaS Backups, Meraki/Cisco VPN setup, VMware, Hyper-V, Multi-Authentication Factor setups, and InTune compliance for mobile devices.

● Providing remote support for employees who are working from home.

● Creating, maintaining, removing user accounts and permissions in Azure AD along with On-premise Active Directory.

Help Desk Engineer

Signature Performance 02/03/2020 - 03/20/2023

10330 Regency Parkway Dr

Unit 305

Omaha, NE 68114

United States

Responsibilities and Duties

• Setting up and configuring computer window’s desktop computers, MACs, various printers, network equipment, VoIP phones, iPhones, and Android mobile devices in a LAN/WAN network environment.

Creating PowerShell Scripts for automating processes\workflows and manipulating MS Exchange 2016\2019 server processes.

• Preparing workstation stations for home use while training users on remote access procedures prior to sending equipment home

• Providing remote support to over 700 employees and on-site support to 150 employees along with using a ticketing system system to keep records

• Managing SharePoint site users/data, Office 365 applications, Azure AD, Exchange Admin Center, Active Directory, SaaS Backups, Meraki/Cisco VPN setup, VMware, Hyper-V, Multi-Authentication Factor setups, and InTune compliance for mobile devices.

• Restoring, retrieving folders/files that have been corrupted from SaaS backup along with making appropriate changes to software documentation and reference materials for clients.

• Managing/updating software/hardware setup, modifications, and configuration documentation for Tier, Tier2 help desk technicians, analysts, end-users, and managers.

• Interacting with developers, end-users, administrators, analysts, CEO, CFO, CIO, COO, server administrators, and stakeholders to analyze software issues and implement workarounds and permanent solutions

IT Specialist 01/09/2017 - 12/15/2020

Mol Belting Systems

2532 Waldorf Ct. NW

Grand Rapids, MI 49544

Responsibilities and Duties

• Administering group policies, creating user accounts, setting permissions for user accounts, assigning workstations to correct Organizational Units in Active Directory, setting up and configuring VPN connection for end users, creating email accounts for users using the G-Suite app along with installing/configuring MS Outlook email accounts

• Managing the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, ERP software, telecommunications, servers, computers, operating systems, hardware, software, peripherals and office automation equipment, wireless networks, Remote Desktop sessions, ERP apps on mobile phones, and generating PowerBI dashboard reports for key stakeholders.

• Performing network support and maintenance such as installing/configuring wireless access points, upgrading Cisco switches, installing patch panels on server racks, installing/terminating Cat5e and Cat6 cables, installing or repairing network data port keystone jacks, and monitoring network traffic.

• Installing, configuring, and repairing workstations, desktops, laptops, printers, scanners, and tablets, installing and configuring VOIP phones using Digium Switchvox software, setting up new users with phone extensions. Configuring mobile I-phones for end users, Installing, troubleshooting, and configuring all software on equipment for end users.

• Installing, configuring, and maintaining Active Directory, Firewall, Electronic Badge, Email, Solid Works, AutoCad, MS SQL servers, and Domain controllers. Creating scripts to automate tasks for end users. Using VMware to manage and create virtual workstations.

• Resolving, creating, troubleshooting IT issues through electronic ticket systems such as Teamwork, PhaseWare Tracker, and TeamSupport.

Meditech Systems Analyst 03/22/2010 – 12/15/2017

Hampton Regional Medical Center

595 West Carolina Avenue

Varnville, SC 29944

Responsibilities and Duties

• Collaborating with different healthcare software vendors maximizing the speed and integrity, and effectiveness of IT project implementations.

• Creating and revising statistical, average, financial, agile, waterfall, and marketing dashboard reports using MS Excel, PowerPoint, PowerBI desktop, and EHR reporting tools. Creating MS SQL server/ MySQL queries to manage, manipulate, and extract data from EHR database tables for reporting purposes

• Facilitating/Leading go-live and upgrade processes. Providing adhoc, marketing, and financial reports to Information Systems Director in all Meaningful Use, Information Systems, and department meetings

• Automating processes using Winbatch scripting software. Creating and maintaining Pivot tables using MS Excel along with extracting data repository data using basic SQL queries.

• Liaison and point of contact for IT issues, enhancements, and collaborating with customers to draw

problem statements for incidents.

Systems Analyst 11/28/2005 – 03/22/2010

Beaufort Memorial Hospital

955 Ribaut Rd.

Beaufort, SC 29902

• Building Meditech Menus, managing devices in the MIS & LAB Dictionaries. Installing and deleting computers, printers, and lantronic devices into the EXT OPS module. Responsible for creating and deactivating user accounts in MIS LIVE module.

• Reporting to the Nurse Liaison & Nursing Supervisors, responsible for all medical dictation and reporting systems at Beaufort Memorial Hospital including 7 remote locations.

• Responsible for teaching and training Meditech Magic, MS Office, Record Review Assistant, and Valco Viewer software for new hire employees, doctors, and nurses.

• Overseeing and providing technical support to 15 remote transcriptionists across 6 states, 7 remote coders, and 35 doctors for the medical dictation software (Fusion Text). Performing upgrades for 3M Coding Billing software.

• Managing multiple group training sessions for meeting daily and monthly financial goals set for gain sharing and marketing.

Training & Support

• Implemented the BMV (Blood Medicine Verification) program for nursing staff and patient intake of pharmaceuticals which reports, creates records, and maintains liability that the patient is getting the right dosage of medicine at the right time.

• Implemented computer-based training for Microsoft Office products utilizing Skill vantage by Net G eliminating the need to send users to outside training and providing a means of easily tracking employee progress to the established training requirements.

• Implemented Visual Flowsheets in Meditech systems for efficient clinical documentation. Implemented OR PICIS Manager software for clinicians to manage large volumes of data in the operating room by assembling critical data for a complete overview of the patient's status.

Database Manager 02/15/03 – 11/18/2005

Brown Sage and Associates PC

Savannah, GA 31401

• Reporting to the Manager of Computer Operations, managed a staff of 2 in supporting both corporate headquarters and a 24/7 XYZ operation.

• Designed and implemented a help desk to serve the needs of 20 employees

• Handled second-level support of LAN and WAN issues for the company.

• Performed daily Quick books administrative tasks including adding and deleting users, calculating costs of sessions, setting up shared areas, controlling data access, and managing print queues.

• Trained users and administered e-mail for the entire company.

• Established and maintained productivity training of end users and supported all spreadsheet software applications including Easy Office, Open Office, WordPerfect, and Lotus 123.

Technical Skills

Operating Systems: Windows Server 2019, Exchange Server 2106/ 2019, MAC Pro Book,,Windows 11/10, Windows 8, Windows 7, Windows NT, Windows 2000, Windows XP, Windows VISTA, and Novell 4.X, 5.X; familiarity with Linux, and Unix.

Applications: Microsoft Office Suite (MS Office 365, Exchange Server 2016/2019,

Hardware: Dell servers, Compaq servers, IBM servers, HP servers, Gateway servers, building custom PC’s, Netscreen firewall, Cisco routers, hubs, switches, voicemail, phone switches

Medical Software Application: Meditech Magic, Valco Viewer, Allscripts, Fusion Text, OR PICIS Manager, Record Review Assistant, Web Ambassador, Digital Voice Systems, Care Fusion, CrossChx, Schiex, Space Labs, 3M Coding, Optidoc, LaserFiche, MUSE Systems.

VOIP Software: Shoretel, Digium Switchvox, and Nortel, Meraki

Education

Savannah Technical College

AA Degree in Computer Networking Cisco Certificate

References

Jason Leichner

Information Systems Director

Contact Number: 402-***-****

Mike Boetcher

IT Manager

Contact Number: 402-***-****

Tom Simmons

Strategic Information Manager

Contact Number: 402-***-****

Always willing to make sacrifices necessary to get the job done

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