Service Representative Customer

Justin R Bradley

**** ***** *****, *******, ** **735

Cell 301-***-**** Home 301-***-****

Email: ***********@*****.***

Objective: To work for a company that is in need of an individual with eagerness to quickly learn any skills necessary which will assist me in ensuring the company's mission and strategic goals are met. To be given a chance to learn and gain valuable job experience.

AVAILABITY:

Job Type: Permanent, Recent Graduates

Work Schedule: Full-time, Telework, or Remote

DESIRED LOCATIONS:

-District of Columbia, Washington

-Maryland – Bowie, Chevy Chase, Ft. Washington, Greenbelt, Oxon Hill, Silver Spring, Suitland, or Waldorf

-Virginia – Alexandria, Arlington, Rosslyn, or Springfield

EMPLOYMENT EXPERIENCE:

Balance Gym Dates Employed: 02/2024 – Present

2401 M St., NW Hours per Week: 32

Washington, DC 20037

Part-Time Customer Service Representative

In this position, I work in various departments within the facility. I interact with guests in assisting them with touring of the facilities, offering membership options if interested in becoming a member, and setting up personal training to help them reach their goals in the weight room based on their needs. I also keep track of member’s training goals to ensure they are continuing on the right path, such as weight loss, increased muscle mass, body dynamics, etc. I also perform various human resource tasks, such as: assisting with scheduling of personnel to ensure enough staff is present within the facility to assist guests wherever needed; train new staff to ensure they are properly developing the skills required to perform assigned tasks as well as learning the Paycom Payroll System; ensuring the environment is a safe place to work; keep constant communication with management, co-workers, and external customers regarding the programs we offer and status of facility; ensure to uphold all facility rules and policies; and answering questions and listening to guests to respond immediately to resolve any issues. I make sure to prioritize and complete all tasks assigned to me so all deadlines are met ahead or on schedule. Increased sales of gym membership and recognized as the top salesman for a part-time employee. [Manager: Jacob Kas: Phone: 301-***-****]

Highlands Sports Complex Dates Employed: 03/2023 – 08/2023

225 McCormick Way Hours per Week: 16

Triadelphia, WV 26059

Part-Time Customer Service Representative

In this position, I worked in various departments within the facility. I interacted with guests in assisting them as they needed with company products or services. I assisted with events including set up, monitoring, and break down. I also assisted with concessions if needed that includes operating and balancing the cash drawer. I also assisted with scheduling of other staff as needed for the facility. I communicated with management, co-workers, and external customers for assigned programs and events held at facility. I upheld facility rules and policies. I answered questions and responded to complaints. I prioritized and completed tasks assigned to me to ensure rigid deadlines were met with such tight schedules. [Manager: Harvey Greenidge: Phone: 304-***-****]

Lowe’s Dates Employed: 04/2023 – 08/2023

2801 Chapline St. Hours per Week: 20

Wheeling, WV 26003

Part-Time Fulfillment Associate

In this position, I assisted customers in any way possible while maintaining a positive demeanor. I helped customers by answering questions and assisted with locating merchandise. I inspected online orders to ensure their accuracy prior to contacting customers via phone or email. I also gathered and organized merchandise for distribution into boxes or pallets. I ensured orders were quickly filled. I used loading equipment when necessary for heavy objects using proper lifting techniques to avoid personal injuries. Through my training, I became forklift certified. I ensured I used sound judgment when resolving issues that were uncovered in the fulfilment process as well as in checking and packing of items. I maintained strong focus and demonstrated good communication skills at all times. I prioritized and completed tasks requested of me to ensure I upheld the rigid deadlines within the tight schedules. [Store Manager: Phone: 304-***-****]

Home Depot Dates Employed: 06/2021 – 12/2022

12050 Jefferson Farm Place Hours per Week: 32

Waldorf, MD 20601

Part-Time Order Fulfillment Associate

This job was seasonal, as I only worked during school’s summer and winter breaks. I managed processing online orders for customers. I reviewed the system to ensure the orders were correct prior to finalizing and contacting customers via phone or email when orders were ready for pickup or delivery. I ensured to meet the customers' needs by providing and maintaining a high level of delivery standards. I ensured to be proactive with strong attention to detail. I ensured to use sound judgment in resolving issues that were to be found in the fulfilment process as well as in checking and packing of items. I maintained a strong focus and good communication skills at all times. I prioritized and completed tasks requested of me to ensure rigid deadlines were met with such tight schedules. [Store Manager: Phone: 301-***-****]

Avis Budget Group Dates Employed: 05/2022 – 08/2022

Reagan National Airport Hours per Week: 32

2500 National Avenue

Arlington, VA 22202

Part-Time Car Detailer

I cleaned both the interior and exterior of vehicles. I used specialized equipment provided by the job to ensure vehicles were sanitized and thoroughly cleaned so clients were happy. I communicated with rental staff to ensure vehicles were ready for renters at their expected time. I took special care of the vehicles to ensure nothing was damaged during the cleaning. I also ensured to keep a safe working environment while detailing vehicles. [Supervisor: Heather Masso 918-***-****]

Communications Internship Dates Employed: 09/2021 – 03/2022

West Virginia State University Hours per Week: Varies

202 Toney House

Institute, WV 25112-1000

Part-Time Communication’s and Marketing Support Staff

This job was a nonpaying internship to gain valuable experience for my Communication’s Degree. I regularly communicated verbally and in-writing with supervisor on assigned projects. Recorded detailed documentation for projects, including problems encountered and provided justification for changes and notes for future improvements. I assisted with editing news articles. I conducted the audio for interviews. I also helped with the filming of various interviews. I assisted with video shoots. I provided comments on videos for suggested edits. I assisted with the recordings for brochures we produced. I helped with dissemination of information via flyers and social media on events happening on campus. I assisted in the office wherever needed with tasks such as: organizing documents and files, answering phones, sorting books, and planning for upcoming photoshoots, videos, and articles. [Supervisor: Zach Labin 304-***-****]

WVSU Research & Development Corporation Dates Employed: 06/2018 – 03/2020

201 ACEOP Administration Building Hours per Week: 20

West Virginia State University

PO Box 1000

Institute, WV 25112

Part-Time Work-Study Program

In this position, I worked with the City of Institute in assisting with Wildlife Captures, Public Works Operations, Research Labs, and Building & Grounds Administration. I ensured the daily operations of quality control, training, punctuality, and safety was applied at all times. This position allowed me to operate the John Deere ATV, snow blowers, lawn mowers, cages, etc. when required to do the job at hand. I also ensured safety was a primary concern in the labs for the cleaning equipment. I cleaned glassware, metal instruments, sinks, tables, test panels, brushes, and ensured they were sterilized at all times prior to usage. [Supervisor: Susan Bagya 517-***-****]

Town of Forest Heights Dates Employed: 06/2017 – 08/2017

Public Works Department Hours per Week: 40

5508 Arapahoe Drive

Forest Heights, MD 20745

Summer Youth Enrichment Program

In this position, I was responsible for assisting the Lawn Care Specialists within the Public Works Department. I had to ensure the daily operations of quality control, training, punctuality, and safety was applied at all times. I had to possess strong communication skills to consult with other team members in the group. We also often interacted with others in the community as well, so I had to be sure that everyone understood my role of what type of lawn care we were providing. Therefore, this job truly improved my customer service skills since we dealt with people from all types of cultural backgrounds. I had to ensure I maintained myself in a professional manor at all times. If I encountered any problems, I immediately consulted with the supervisor on the job and explained my situation so I could better access the situation and know the proper decision to make to resolve the issue. In this position, it also led me to gain knowledge of the various types of lawn care tools used to complete tasks. I even had the pleasure to train a new staff member who came onboard later. I had to ensure I spoke clear and concise so he understood what his assignments were as well as the proper techniques to complete his assigned tasks. [Supervisor: Sherletta Hawkins 301-***-****]

VOLUNTEER EMPLOYMENT EXPERIENCE:

Surrattsville High School Dates Employed: 06/2024 - present

Athletic Department, 6101 Garden Drive Hours per Week: 20

Clinton, MD 20735

Coaching – Wide Receivers/Tight Ends Varsity Football Team

I provide guidance and instructions about the wide receivers and tight ends positions to student athletes in the varsity program. Being a former Collegiate Player in both positions, I have extensive knowledge to provide the necessary skills warranted to teach to athletes. I run daily routines demonstrating various drills learned to improve the athlete’s ability to improve their performance in these positions. I teach that to have a true understanding for these positions, it takes more than the athletic ability; it also takes mental and physical endurance. I demonstrate through teaching the athletes how to read game film and understand what they did wrong or right and what to do to improve for the next time. I implement various drills so these athletes know they must be in shape to go an entire 48 minutes, 12 minutes per quarter, of a football game if need to be. I believe in “building up” rather than “tearing down” a player’s self-worth. I don’t humiliate a player for their wrong doing, instead I encourage them by demonstrating the right way the task should have been done, so they are motivated to learn and do better. Since this is part of High School with athletes ranging from 9th thru 12th grades, I am constantly in contact with players and parents to assist in meetings to explain rules, schedules, expectations, and conduct to be held throughout the season. I also assist in the monitoring conditions of practices and games to ensure safety for players along with them being hydrated throughout. I also assist to ensure they attend their mandatory study hall sessions to complete daily assignments and allow for them to seek help among group where assistance is needed. This position has allowed me the opportunity to work with students from very difficult situations and reaffirmed my belief that as a coach I have the ability to create change in the lives of these students through character building as well as being a role model for student athletes.

ACTING/MEDIA PRODUCTIONS EXPERIENCE:

Served as lead Videographer for two weddings. June 2024 – August 2024.

Served as background actor in upcoming film being produced by Kenny Kas. July 2024

Served in commercial for West Virginia State University promoting football program. September 2021

Made the cover of West Virginia State University’s “President’s Quarterly Report” – Fall 2019

EDUCATION:

Wheeling University

316 Washington Ave., Wheeling, WV 26003

Graduated: Masters of Science in Organizational Leadership (MSOL), May 2024

GPA: 3.5

Played on Men’s Varsity Football Team

West Virginia State University

PO Box 1000, Institute, WV 25112

Graduated: Bachelor of Science Degree, May 2022

Major: Communications 3.41 GPA Cumulative Overall 3.17 GPA

Played on Men’s Varsity Football Team

Crowned Mr. Senior

Relevant Coursework and Skills:

Athletic Administration

Human Resources

Public and Mission Services

Effective Managerial Communications

Ethical Environment in Business

Received Academic Excellence Award

Dean’s List

National Society of Leadership & Success Honors

Appeared on President’s Quarterly Report

Work with all Microsoft Products: Excel, Word, PowerPoint, Teams

Assistant Wide Receiver’s Football Coach, Surrattsville High School, Clinton, MD

Personal Qualities:

Effective team player and self-motivator

Planning and organizing events

Ability to adapt to changes and learn new skills

Strong communications and customer service

REFERENCES FURNISHED UPON REQUEST

Contact this candidate