Quality Assurance Customer Service

Caprice Burrell

**** ******* ***., ********, ****, 43223

Phone: 330-***-**** · Email: **************@*****.***

Summary

I am seeking a position where my wide range of training and interpersonal skills can be used to the best advantage. I enjoy a fast paced, friendly environment and I am not afraid of a challenge.

Experience

Ohio Penal Industries, Marysville, Ohio

Optician Apprentice (2011-2015)

Heated, shaped, and bent plastic or metal frames to adjust eyeglasses to fit clients.

Assembled eyeglasses by cutting and edging lenses and fitting lenses into frames

Ordered and purchased selected frames and lenses.

Assisted doctor with patient’s examinations.

Northeast Ohio Eye Surgeons, Kent, Ohio

Surgical Counselor (2000 -2009)

Developed strong relationships with surgeons and office staff to facilitate an efficient workflow.

Maintained accurate logs of incoming referrals, cancellations or changes in appointments or surgery schedules.

Demonstrated ability to multi-task effectively while managing a high volume of calls from patients.

N.B.D International, Ravenna, Ohio

Shipping and receiving manager (1996- 2000)

Assisted in training new team members on proper procedures related to shipping and receiving.

Processed paperwork associated with receiving and shipping operations.

Inspected outgoing orders for correct item quantities and quality assurance

Education and certifications

Sinclair Community College, Marysville, Ohio

Associate in Applied Science (A.A.S.) in CORRECTION AND REHABILATION

Graduated with honors

Completed coursework towards optician apprenticeship in optometry, Marysville, Ohio July 2015

Ohio Central School System

4000 hours

Roosevelt High School, Kent, Ohio

Graduated 1991

CERTIFICATES

Customer Service Specialist

Chemical Dependency Counselor Assistant

Workforce Development- Transitional Skills

References Available Upon Request

Contact this candidate