Customer Service Call Center

DARWIN GRAY

********@*****.*** 509-***-**** Green River, WY 82935

Reliable Machinist skilled at reading and following machine schematics and standard operating procedures. Meticulous and systematic with excellent critical thinking and problem-solving abilities. Accomplished in manufacturing and repairing precision parts and instruments. Caring Wildlife Rescue Volunteer passionate about animal welfare and rehabilitation. Offering strong team collaboration skills to effectively execute animal care routines and activities. Hardworking with excellent organization and documentation skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Tooling and fixtures

Machine Maintenance

CNC and manual equipment

Equipment monitoring

Tapping and milling

Materials Management

Production Planning

GPS Navigation

Data Collection

Adaptability

Disease Prevention

Reliability

Time management abilities

Time Management

Multitasking

Problem-solving abilities

Excellent Communication

Effective Communication

Research management

Writing reports

Appointment Scheduling

Scheduling

Report Generation

Complaint resolution

Call Management

Account updating

Data Entry

Product Knowledge

Information Security

Inbound and Outbound Calling

Consultative Sales

Report Transcription

High-energy attitude

Call Center Operations

Microsoft Office expertise

Adaptive team player

Product Promotion

Customer Relations

Active Listening

Computer Proficiency

Product Sales

Microsoft Outlook

Courteous demeanor

Client Relations

Conflict Mediation

Product Education

Problem Resolution

Process Optimization

Research

Coordination

Customer Service

Quality Control

Credit card payment processing

Service Upselling

Order Processing

Escalation management

Machinist Asc Machine Tools - Veradale, Washington 12/2013 - 06/2018 Performed routine maintenance on machinery, including lubrication, cleaning. Adjusted machine feed and speed, changed cutting tools, or adjusted machine controls when automatic programming was faulty or if machines malfunctioned. Summary

Skills

Experience

Kept accurate records regarding production numbers and any repairs performed on machinery. Verified conformance of finished work piece to specifications by checking measurements with a variety of precision measuring instruments such as height gauges, surface plates and protractors. Aligned components for assembly according to blueprint specifications using measuring instruments such as calipers or dial indicators.

Maintained quality and safety standards; kept records of maintenance and repair work. Observed machine operations to detect malfunctions or out-of-tolerance machining and adjust machines accordingly.

Monitored production output levels and made adjustments as necessary to maintain production goals. Customer Service Rep Remote and Call Center West Corporation - Veradale, Washington 08/2004 - 12/2012 Implemented innovative methods for streamlining the customer service process. Maintained a high level of professionalism when dealing with difficult customers. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Answered customer inquiries via phone, email, and chat. Developed strong relationships with customers by providing personalized assistance and support. Wildlife Rescue Volunteer WSU - Sprague, WA 04/2001 - 10/2001 Recorded detailed observations of animal behavior and physical condition as part of ongoing monitoring efforts. Administered first aid treatments when necessary prior to transporting animals for further medical attention. Analyzed data collected from surveys conducted at various sites across the region. Conducted daily cleaning of enclosures and habitats to ensure a healthy environment for animals. Volunteer Wildlife Capturer Tag and Release WSU - Sprague, Washington 04/2000 - 10/2000 Collaborated closely with team members to achieve project objectives and meet deadlines. Recorded detailed observations of animal behavior and physical condition as part of ongoing monitoring efforts. Analyzed data collected from surveys conducted at various sites across the region. Conducted daily cleaning of enclosures and habitats to ensure a healthy environment for animals. Spokane Community College Spokane, WA 06/2010

Associate of Arts: Cnc Computer Machining

Spokane Community College Spokane, WA 06/2005

Associate of Applied Science: Computer Science

Education and Training

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