Customer Service Support

Noushin Moghbel

**** *. ********* ****. #****, Foster City, CA

944*****-***-**** – ***********@*****.***

Objective To provide quality administrative, billing, and accounting support to healthcare professionals

Skills and

Abilities

Extensive experience in customer service and inside sales

Expert in billing and accounting

Maintaining accurate records of client accounts and outstanding balances

Sending invoices and account updates to clients

Updating the system with payment information and other financial data

Receiving, sorting, and tracking incoming payments

Issuing receipts for payments received

Addressing clients' billing questions and issues

Preparing reports and reviewing billing activity for accuracy

Upholding client confidentiality policies

Ability to multitask and maintain a strong attention to detail

Working well with supervisors, team members, and mentees

Self-reliant, self-motivated, and an initiator

Expert in Oracle Business Application (i.e. OE module, INV module), accounts receivable, AR billing

Proficient with Microsoft Office Suite & Adobe Creative Suite

Proficient with Quickbooks, SalesForce.com, and Navision. Experience Customer Support Supervisor / Insides Sales Representative IDEC Corporations, Sunnyvale, CA

November 1995 – February 2019

The central point of communications for customers- vendors- warehouse development team and on-site staff

Complete ownership of customer support Developed new systems for customer metrics costs/returns and logistic data Engaged customers in community forums Timely response

Communications with vendors (defects, troubleshooting replacements) and feedback to engineering/development

Responsible for staff job interviews, as well as orientation education training, and close supervision of employees

Organized prioritized and delegated daily work assignments

Staff assessment and evaluation - encouraging continuous education and giving feedback to aid with promotions

Conducting affiliate programs and web-based promotions

Enforcing policies across various websites/web presence

Investigations of user account activity and teams’ activities

Sales of domestic/ international accounts, credit, and RMA Inventory control, work orders, Bills of Material, and quotes Customer Service Manager Assistant

Micrel Inc., San Jose, CA

January 1989 – April 1995

Responsible for communications with client’s vendors and engagement managers

Timely preparation of client accounts, purchase orders, billing, invoices, and credits through vendor portals

Resolve billing and billing discrepancies with various telecommunications vendors to determine a resolution

Maintain billing and invoicing in the database

Managing timesheets and ensuring consistency of the billing and timing consistent with the schedule and statement of work

Preparation and proofreading of contracts and agreements

Development of monthly project profitability reports

Creation/maintenance of a coding system with billing terms

Preparation and paperwork for annual audits working with sales and customers to resolve discrepancies

Review of customer aging and contacting customers for the collection of past due amounts; Management of disputes and chargebacks to original subscription transaction

Participation in cross-departmental and cross-organizational teams, financial projects, and planning activities

Flexibility in workload assumption and adjustment of priorities Education B.S. in Business Administration / Finance Double Major in Accounting

University of Phoenix, San Jose, CA

Graduated FALL 2000

Relevant undergraduate coursework includes writing, accounting, marketing, business management, business trade and regulations, billing, Quickbook Pro, and Microsoft Office Suite.

Continually taking post-degree college-level courses in advanced accounting, medical transcription, medical terminology, medical billing, preparation audit, and health claims examiners.

Completion of Professional Medical Coding and Billing from AAPC References Available upon request.

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