Customer Service Representative
Resume:
John Pillow
Rogers, AR *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Maintenance Coordinator
Tyson Foods Incorporated-Springdale, AR
January 2019 to Present
I would solve all the issue that come up during the night shift with driver issues and equipment breakdowns. I keep up with Loves and TA's website, when it comes to vendors needing approval for work needing done and purchase orders. Keep in touch with dispatch when the equipment goes down and could delay delivery of the load.
Breakdown Supervisor
Fleet Maintenance Services-Elm Springs, AR
April 2018 to January 2019
I solved all issues that would arise with the five trucking companies that we are responsible to help. Ensure high quality customer service was delivered to our associates, drivers, and vendors. Listen to and resolve customer complaints regarding the companies employees. Handle major incidents that cannot be resolved by other employees. Responsible for creating and managing excel spreadsheets for upper management.
Sales Agent/Customer Service Representative
American Income Life-Rogers, AR
December 2017 to March 2018
I travel throughout Northwest Arkansas and the River Valley to meet with potential clients in their homes to discuss life insurance.
Custodian
Compass Group-Bentonville, AR
September 2016 to December 2017
I collected and disposed of trash following approved procedures and infection control plans. I dust mopped and wet mopped all the floors in the entire school. I cleaned the students' desks and stack the chairs. I cleaned the sinks and toilets in each restroom. I used a floor buffing machine on the designated areas. I placed lunchroom tables and chairs back in their proper places for the next day of school. Maintenance Coordinator
JB Hunt Transport-Lowell, AR
May 2006 to December 2017
I planned oil changes for all the company's trucks in the Northeast region (NJ, NY, CT, and MA). It is a very fast paced and detailed job. I managed a high volume of inbound and outbound customer calls effectively. I address and resolved customer complaints empathetically and professionally. I defused volatile customer situations calmly and courteously. I prepared reports and communications for senior management and customers.
Custodian
Your Cleaning Specialists-Bentonville, AR
April 2016 to August 2016
I collected and disposed of trash following approved procedures, and cleaned sinks, mirrors, and toilets in multiple classrooms. I dusted the door edges and blinds in all the rooms. I mopped the bathrooms, hallways, and kitchen floors along with vacuuming the carpeted areas for the entire school. I kept the bathrooms stocked with hand sanitizer, soap, paper towels, and toilet paper. For the majority of my shifts, I worked alone with no supervision.
Package Handler
FedEx Express-Rogers, AR
December 2003 to August 2005
I unloaded incoming packages from Tulsa, OK, each weekday morning. I assisted other employees in unloading the shipment bins in the trailers.
International Customer Service Representative
Walmart-Bentonville, AR
February 1998 to April 2005
While employed at Walmart PMDC (Printing and Mailing Distribution Center), I was the lead person for shipments going overseas. This included shipping, tracking, and packaging for the customers' needs. I ordered supplies from multiple shipping carriers for our customers' needs. I assisted customers over the phone and in person. I helped cover for other areas in the warehouse that needed help to keep up with the customer demands.
Education
Associate of Arts in Business and Science
NorthWest Arkansas Community College - Bentonville, AR August 2000 to June 2005
Skills
• DATA INTEGRITY (10+ years)
• EXCEL (10+ years)
• MICROSOFT EXCEL (10+ years)
• MICROSOFT WORD (10+ years)
• MULTI-LINE (10+ years)
Certifications and Licenses
Arkansas Life Insurance
January 2018 to January 2020
I am licensed to sell life insurance in Arkansas.
Additional Information
Skills
Skilled in call center operations (8 years), Multi-line phone operation proficiency (8 years), Committed to maintaining data integrity (6 years), Strong problem solving aptitude (8 years), Exceptional workflow
management (6 years), Microsoft word (10+ years), Microsoft Excel (10+ years), Handles pressure (6 years), Honestly and integrity (6 years)
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