Customer Service Business Development
Resume:
Cristin Newton Suffolk, Va 847-***-**** **********@*****.***/linkedin.com/cristinnewton
SUMMARY OF PROFESSIONAL QUALIFICATIONS:
Astute leader with exceptional experience in commercial and consumer relationship building. Excellent communication skills with the ability to build strong lasting relationships through trust, follow through and listening abilities. Stable leader that is goal oriented, strategically driven for improvement, creative and always engaged with both co-workers/team members and customers. Experience in Financial Services, Retail, Banking, and the Service Industry.
EDUCATION:
Master of Science in International Business - Roosevelt University, Chicago, IL
Bachelor of Arts in History and Political Science - University of Kentucky, Lexington, KY
TECHNICAL PROFICIENCIES:
Salesforce, JDE, Anaplan, Social Studio, MS Office Suite (Excel & PowerPoint-Intermediate/Advanced Level), Hubble, CTI, and Social Media.
CORE COMPETENCIES:
Accounting/Budgeting
New Business Development
Audits & Follow-Thru
Quick Learner
Customer Service/Collection
Communication Skills
Team Oriented
Highest of Integrity
Account Management
Mentoring & Training
Self Starter
Extremely Detail Oriented
EXPERIENCE:
CAMPING WORLD, Lincolnshire, Il May 2024 – January 2025
Regional Customer Service Manager
Provided support in escalated situations between Customer and Dealerships. Worked closing with GMs, Ops Directors, Finance Managers, Market and Regional Teams.
CAMPING WORLD, Lincolnshire, Il June 2022 – May 2024
Customer Service Specialist
Provided customer support to CEO’s office as a mediator between Dealerships and Customers. Corporate goal includes to resolve customer conflicts with Dealerships, Service Centers, and Manufacturers.
WOODFOREST NATIONAL BANK, Antioch, IL August 2019-April 2022
Branch Manager
Responsible for a new start-up location bank in a Walmart store. Corporate goal includes Business Development for Commercial and Consumer Accounts, Loan Processing, Credit Card Applications and driving Sales.
Hiring, training and managing a staff of workers responsible for multiple funds and duties.
Responsible for all computer issues, working closely with corporate and staff to resolve issues.
Provided a friendly environment and strong character profile for the organization in order to attract more business.
Kept all accurate records, managed the vault, ran reports and made deposits.
Supervised and trained staff, managed payroll, employee reviews, interviewing, firing and all personnel issues.
SIMON PROPERTY GROUP/PLEASANT PRAIRIE PREMIUM OUTLETS, Pleasant Prairie, WI 2015 to 2019
Director of Marketing and Business Development
Achieved sales goals for gift cards, on site media, and retailer overage rent annually.
Managed a Customer Service Team that consistently earned 100% on Secret Shops.
Worked with management team to make sure that the center annually achieved EBITDA.
Executed promotions and events across multiple platforms.
Maintained an excellent relationship with local Convention and Visitor’s Bureaus to promote retailers, events, and programs.
SIMON PROPERTY GROUP/GURNEE MILLS, Gurnee Mills, IL 2010 to 2015
Guest Services Manager
Achieved sales goals for gift cards, kids club sign ups, and charity donations.
Managed a Customer Service Team that consistently earned 100% on Secret Shops.
Worked closely with marketing team to ensure flawless execution of events.
Maintained an excellent relationship with local Convention and Visitor’s Bureaus to promote events, programs, and retailers.
FAMOUS FOOTWEAR 2009 to 2010
Assistant Manager
Fostered an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
Managed front-end operations to ensure friendly and efficient transactions at checkout.
Selected Contributions:
Achieved the “Connect Four” certificate by demonstrating great customer service/
Increased personal goals on selling rewards and accessories.
Part of the management team which increased sales by $150,000
THE CHILDREN’S PLACE 2006 to 2009
Co-Store Manager
Contributed to the successful ratings on customer service during 2 satisfaction survey cycles.
Increased personal goals on credit card sales.
Trained the current store manager as well as many of the current associates.
CROWN BOOKS 1999 to 2001
Assistant Store Manager
Hired and promoted several employees from associate to assistant managers.
Handled difficult customer issues pertaining to bankruptcy issues at Crown Books.
AMERICAN WALL TIE, INC. 1994 to 2001
Office Manager
Handled the entire customer service department as well as collections, billing, and sales.
Face to face sales with current customers to make sure that their needs were being met.
Explained rate increases with customers every year that a new price catalog went into effect.
In charge of purchasing and payroll.
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