Customer Service Business Development
Resume:
Laura L Wilson
*************@*****.***
CORE KNOWLEDGE AND SKILL:
● Communications ● Data Analysis ● Business Development
● Customer Service ● Training Specialist ● HR/Onboarding
● Event Planning ● B2B Sales ● Recruiting
● Credentialing ● Team Coaching ● Practice/Office Management
● Word, Excel, Power Point, Access, Salesforce, Outlook, and Google sheets Professional Experience:
RoadSafe Traffic Systems
Hiring Manager 2021-2024
● Managed hiring, recruiting, and onboarding for Arizona, Las Vegas, Oklahoma, and Kansas.
● Conducted three-day orientation training for new hires across five states.
● Attended job fairs as part of recruiting efforts.
● Established relationships with state and county employment agencies. OnePoint HRO
Business Development 2018-2020
● Cultivated relationships with small to medium-sized businesses.
● Provided HR, payroll, CPA, IT, and administrative services.
● Developed and executed strategies to target prospects.
● Maintained a strong customer referral base and client retention. TTEC
Manager, Synchrony Care Credit Corporate Accounts 2016-2018
● Implemented Synchrony’s vision for sales, distribution, and customer service.
● Achieved goal setting and metrics over 120% each month.
● Built and developed sales teams.
● Interviewed, hired, trained, and coached teams of 25-30 individuals.
● Motivated teams to achieve company metrics with CareCredit products.
● Trained teams on opening new accounts and customer service best practices.
● Collaborated with Synchrony teams to maximize product distribution.
● Developed referral and cross-market strategies to increase sales volume. SG Photos
Project Manager/Event Coordinator 2010-2016
● Organized nationwide photography events.
● Managed photography services for 10,000 senior athletes at the Huntsman Sr. Olympic Games.
● Sold products and services to event directors, team coaches, and participants.
● Supervised booth setup and compliance with event regulations.
● Managed sales activities and personnel, exceeding daily and event sales metrics.
● Served as the point of contact for customer service. Chartered Benefits Group, LLC. of Las Vegas
Owner 2002-2016
● Provided licensing, registration, insurance contracting, coaching, mentoring, and continuing education support for insurance agents.
● Conducted HR/onboarding duties for new agents.
● Coordinated compliance and regulatory audits.
● Served as internal sales director.
Coldwater Creek
Sales Manager 2012-2014
● Assisted store manager with inventory management and cross-store marketing.
● Acted as a personal shopper and design coordinator for clients.
● Developed and presented fashion shows to drive profits.
● Awarded for outstanding customer service and exceeding sales quotas. Kohut/Franklin Psychiatric Group
Practice Administrator 1994-2002
● Supervised and managed clinical and administrative staff.
● Conducted interviews and hiring of psychiatric professionals and support staff.
● Managed credentialing for professional personnel. Challenger Wilderness Program
Program Development Leader
● Worked one-on-one with troubled youth ages 12-17 in a wilderness setting.
● Led camping and handcart treks over 120 miles.
● Responsible for the well-being and safety of each individual, addressing both physical and emotional needs while living on survival rations.
● Managed 18-20 kids per section, both male and female.
● Communicated progress and current issues with parents and senior management over an 18-month period.
Education
● Basic High School, Henderson, NV
● Mesa Community College, Mesa, AZ - General Studies Personal
● Back-up singer at various venues for Paul Anka, Barry Manilow, Collin Raye, and David Archuleta.
● Performed with Millennial Choirs and Orchestras at Carnegie Hall in July 2019.
● Interests include travel, music, community service, and family.
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