Customer Service Marketing Manager

DEENA MAREE ALLEN BUENTIPO

**** ******** ******, ****** ** 92324

Mobile: 909-***-**** Email: *************@*****.*** QUALIFICATION HIGHLIGHTS:

Results driven and detailed oriented business professional with exceptional abilities in client interaction, customer service, strategic planning, team management, and determining effective processes for improved daily operations. Quickly adaptable and able to multitask in a fast-paced industry as well as effectively meet customer demands in today’s marketplace. Demonstrate capability to operate and motivate staff to maximum productivity, while adhering to company standards. PROFESSIONAL EXPERIENCE:

DEENZ STORE - Colton & Moreno Valley, CA - June 2020 - December 2024 BUSINESS OWNER

Manage day-to-day operation of a clothing store and party rental. Make strategic decisions to ensure the store’s success. With a keen eye for detail and a passion for customer service to drive sales and generate repeat business. In charge of ordering items, making pricing decisions, and implementing marketing strategies. Processed payments into the Point of Sale System. REDLANDS UNIFIED SCHOOL DISTRICT – REDLANDS, CA JULY 2021 - June 2022 CLERICAL SUBSTITUTE

Perform general office duties; Serve as an office receptionist responding to routine inquiries; Operates multi-line phones and directing persons to appropriate offices; Communicate with teachers in having IEP signatures; Direct Students to proper school counselors Update school website; Buffer and liaison for the school; Cover front office/admin, attendance, counselling section as needed In charge of calling parents/guardian regarding educational benefit survey update for year 2021 at Cope Middle School which resulted being tied with Clement Middle School as the 1st to complete the surveys within the district; Go to person for special projects that is within the scope of what is allowed as a substitute person.

WORLD FINANCIAL GROUP – PISCATAWAY, NJ SEPTEMBER 2016 - JULY 2018 MARKETING MANAGER

Develop business plans, design campaign concepts, set timelines and manage budget for marketing advertisements related to the financial industry; Collaborate with senior managers to execute and drive marketing programs into offices across United States and Canada; Assist with digital marketing campaign plans including social media, and other online advertising platforms; In-charge with updating tools and ensuring the exercise of best practices to manage the execution of marketing projects related to insurance and lending; Perform marketing program assessment alongside different financial product providers to ensure success of marketing strategies; Resolve issues and problems that occur within the lifecycle of a marketing campaign in relation to marketing trends, developments and best practices; Analyzed and interpreted sales variances between actual, budgeted and prior results in developing marketing forecasts and trend analysis on an on-going basis H & R BLOCK – HAMLIN, PA JANUARY 2017 – APRIL 2017 TAX PREPARER/RECEPTIONIST – SEASONAL

Greets and directs clients and visitors in the office to always provide a friendly and courteous service; Dispense information and answers questions regarding H & R Block and its services; Communicate effectively with all tax preparer to meet customer needs Answer the telephone in a timely manner, assist and/or direct the caller to the appropriate person or department, and accurately record verbal appointments; Access the Clients information into the H & R Block accurately enters information necessary to begin income tax process; Accurately completes the income tax process for any procedure as outlined by the H & R Block policy and manual Advise clients in the tax preparation process and prepare and file tax documents; Promote H & R Block Services to expand company client base; Inspire clients to refer service and comeback the following year; Handle and process cash and credit card payments UNITED STATES ARMY RECRUITING COMMAND CENTER – IRVINE, CA SEPTEMBER2010– DECEMBER 2010 ADMINISTRATIVE ASSISTANT – TEMPORARY

Managed clerical support for staff and assisted with strategic assignment decisions to staff commander and first sergeant, which helped improve overall station performance; Assessed candidate applications and assigned it to appropriate recruitment officer accordingly; Streamlined and improved staff management, strategic planning, and operations in compliance with state and national policies; Responsible for managing recorded information, updating paperwork, maintaining sealed documentation, overseeing paper and electronic filing systems that are forwarded to the government; Contacted various station locations for accountability of soldiers for attendance and performance purposes

R AND D APPAREL AND GIFTS – COLTON, CA NOVEMBER 2007 – DECEMBER 2008 OWNER

Responsible for the entire daily operation; Hire and terminate employees; Duties included: administrative tasks, planning, marketing and financial management; Processed payroll and benefits for employees MERIDIAN MANAGEMENT CORPORATION – FORT HAMILTON, NY JANUARY 2002 – MARCH 2007 LEAD DISPATCHER (ACCOUNTS PAYABLE)

Made sure all incoming and outgoing work order dispatch was handled in a timely manner and in accordance with the contractual agreement; Processed Reimbursable Work Orders and assigned Reimbursable Numbers for proper allocations; Assisted in reviewing and administering complete chart of accounts including bookkeeping functions, month/year-end closing, reconciliations, cash management and treasury management; Ensured that accounts used within the corporation are in all respects, appropriate and meet the legal requirements within operating jurisdictions; Spearheaded monthly update staff meetings to ensure development of financial initiatives within the company unit; Collaborated with business leaders in identifying critical business matters, developing budget, financial forecast, operating plan, and accounts modeling tools; Responsible for dealing with external business relationship including auditors, insurance brokers and other business partners; Performed job profit analysis and support client project reconciliations to ensure accurate reporting and proper asset management procedures; Developed and maintained policies and procedures for the effective recording, analyzing and reporting of all financial matters; including corporate profit analysis, taxation, consolidated financial reporting

RIVERSIDE COUNTY OFFICE ON AGING – RIVERSIDE, CA MAY 2000 – JANUARY 2002 SENIOR ACCOUNTING ASSISTANT

Primary human resource, benefits and payroll clerk for the Office on Aging Agency; Responsible for overseeing payrolls and payroll remittances for the agency’s 205 employees; Processed monthly reimbursement request expenditure reports into the Financial System Contact various department staff at Central HR, Payroll/Accounting, Accounts Payable and DPSS; Monitored and processed purchase orders and standard operating orders for work productivity reports; Performed entries on balance sheet accounts including variance analysis, fixed asset database maintenance, recap expenses and payroll schedule; Processed new hire employee benefits and termination; Monitor low value purchase order log and confirms purchase order from purchasing; Handle the ordering process from various vendors as well as reconciling invoices for payments RIVERSIDE COUNTY AUDITOR CONTROLLER/PROPERTY TAX – RIVERSIDE, CA AUSGUST 1999 – MAY2000 ACCOUNTING ASSISTANT II – TEMPORARY

Review and reconcile financial transactions for accuracy, legality and compliance with procedures; Prepare and verify variety of statistical spreadsheet report and records; Balance the ledgers; Maintain financial document files TECHNICAL SKILLS:

● Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel), Adobe Suite (Acrobat, Dreamweaver, Flash Professional, and Photoshop) and Apple Productivity Apps (Keynote, Pages, and Numbers).

● Develop and analyze spreadsheets.

● Proficient in other accounting software such as Oasis Payroll System and QuickBooks EDUCATION AND TRAINING:

Business Income Tax, December 2016

H&R Block, Hamlin, Pennsylvania

Life License, July 2016

California Department of Insurance, Sacramento, California Oasis Payroll System, 2001

Riverside County, California

Business Computers, 1988

POS System, Square

Moreno Valley College, Present

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