Administrative Assistant Customer Service
Resume:
*** **** ***** **, *** Vegas, ***** DEBBIE LANGE
***********.**@*****.***
Administrative Assistant
PROFESSIONAL SUMMARY
Detail-focused Product Consultant with extensive experience in administrative support and customer service, proficient in streamlining operations and ensuring top-notch customer interactions. Skilled in handling complex inquiries and troubleshooting product issues, dedicated to maintaining high service standards and contributing to the company’s success. EMPLOYMENT HISTORY
PRESENT
Administrative Assistant (CSR) – Mortgage, Wells Fargo, Nevada Orchestrated meeting logistics and travel management, ensuring compliance with company policies Facilitated smooth onboarding and offboarding transitions, acting as a liaison to enhance communication Compiled data-driven reports on area productivity, aiding improved decision-making Implemented streamlined processes for special requests, improving operational efficiency Managed diverse administrative tasks, driving productivity and supporting Market Manager Research and Remediation Associate / Resolution Team, Wells Fargo Successfully resolved high-stakes customer issues, ensuring satisfaction and repeat business. Identified and implemented process improvements, driving operational efficiency. Maintained regulatory compliance, enhancing operational integrity as an audit committee member. Effectively managed multiple tasks in high-demand environments, meeting stringent deadlines. Applied advanced problem-solving skills to address complex customer concerns, improving customer experience. Customer Service Rep 4 / Banker Connection, Wells Fargo Facilitated seamless customer interactions, resolving intricate DDA, Legal, CD, and IRA queries Led new hires through mentorship, boosting team performance and customer happiness Attained recognition as GQE & Buddy, HIP Lead, and Mentor, showcasing leadership skills Provided world-class customer service, generating positive brand reputation Handled large-scale inbound/outbound communication, guaranteeing efficient issue resolution JUL 2007 - MAY 2008
Assistant Manager, Flying J
Orchestrated staff scheduling, optimizing productivity Fostered talent through recruitment and training, enhancing team performance Administered corporate policies, maintaining regulatory compliance Prepared comprehensive budgets, facilitating fiscal stability JAN 1999 - DEC 2006
General Manager / Co-Owner, DML, Inc.
Led recruitment and supervision of 30 employees, fostering efficiency Maintained Standard Operation Procedures compliance, ensuring smooth operations Handled fiscal reporting, demonstrating financial acumen Coached new supervisors and team members, driving skill development Streamlined performance metrics, enhancing productivity
EDUCATION
Wells Fargo
15 years' experience in financial industry
• 6 years in Mortgage
• 6 years' experience in Executive Resolution Team working with all levels of management.
• 4 years' experience on-boarding/off-boarding Team Members using ART, IAM, WANDA, WOW, PAMS, ED, ePRO, and STAFF MANAGEMENT
Contact this candidate