IT Supervisor
Resume:
DUSTIN HINKLE
SKILLS
• IT Asset Management
• Team Leadership
• Virtualization Technologies
• Project Management
• Network Administration
• Disaster Recovery Planning
• Mobile Device Management
• Staff Hiring
• Equipment Procurement
• Cisco Meraki MDM
• VMWare
• Active Directory
• Exchange/365
• SCCM
CERTIFICATIONS
System Administration and IT
Infrastructure Services
Google IT Support Certification
IBM and ISC2 Cyber security Specialist
Professional Certificate
Project Management Professional
Certification
As an IT Supervisor at Chukchansi Gold Resort & Casino, I lead a team of 10 IT technicians to provide exceptional support to over 1,200 end users through an efficient helpdesk and ticketing system. I use analytics to monitor team performance, ensuring high service levels and continuous improvement. I conduct quarterly system audits to verify proper user access and compliance, and I manage the procurement, deployment, and ongoing maintenance of 200+ mobile devices, along with overseeing the wireless network using Cisco Meraki for seamless operations. I manage and maintain 70+ virtual machines running Windows Server 2019 and Linux environments using VMware, ensuring system stability and optimal performance. I utilize Active Directory to create users and apply Group Policies to enforce correct domain access and security protocols. In collaboration with upper management, I develop, continually update, and maintain our disaster recovery plan, ensuring it aligns with industry standards and adapts to changes in our network environment and cybersecurity landscape. This proactive approach strengthens our organization's preparedness for disruptions and enhances our overall security posture.
WORK HISTORY
March 2022 - Current
IT Supervisor Chukchansi Gold Resort, 711 Lucky Ln, Coarsegold CA 93614
Full time 40+ Hours a week Monday - Thursday 10 hour shifts March 2021 - March 2022
IT Technician Chukchansi Gold Resort, 711 Lucky Ln, Coarsegold CA Full Time 40+ hours a week rotating shifts
September 2020 - March 2021
• Managed team of 10 IT Technicians
• Managed 200+ wireless devices with Cisco Meraki
• Performed quarterly user audits in many different systems Met with other departments quarterly to streamline efficiency and communication between IT and other departments
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Inventoried and documented incoming and outgoing assets in relation to IT
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Facilitated Tribal council weekly meetings, assisting with set up of audio/video and conference calls.
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Reduced system downtime by proactively monitoring and addressing potential issues in timely manner.
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Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
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Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
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Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
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• Field calls from end users experiencing various technical difficulties CONTACT
Coarsegold, CA 93614
**************@*****.***
Bold Profile
IT Support Specialist Automated Office Systems, 341 W Fall Brook Ave, Fresno CA
Full time 40+ hours a week Monday - Friday 9:00 - 5:00 November 2017 - September 2020
IT Technician Chukchansi Gold Resort, 711 Lucky Ln, Coarsegold CA Full time 40+ hours a week rotating shifts
Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
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Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
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Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
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Used ticketing systems to manage and process support actions and requests.
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Determined hardware and network system issues using proactive troubleshooting techniques.
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• Maintained office PCs, networks and mobile devices. Set up PCs, projectors, and microphones for use in video conferencing rooms.
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Established, repaired and optimized networks by installing wiring, cabling and devices.
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Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
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Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
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