Customer Service Representative
Resume:
TaMya Briggs
Mesquite, TX *****
******.*******@*****.***
Skills
Production Scheduling
Production Reporting
Equipment Troubleshooting
Customer Service Management
Operations Support
Cleaning
Professional Summary
Upbeat [Job Title] with high-level emotional intelligence and proven background of leadership. Accustomed to managing opening and closing duties and coordinating employee schedules to meet demand. Reliable and energetic professional with exceptional communication skills.
Experience
October 2021 - February 2023
Wayfair - Lancaster, Texas
Shift Leader
Identified and resolved conflicts between workers to promote teamwork.
Motivated employees to optimize team performance.
Executed cash management duties with POS and shift reports.
Communicated, trained and promoted quality standards to team members.
Responded to all customer concerns or issues promptly and professionally.
Planned and supervised job task assignments, upholding quality standards.
January 2020 - September 2020
Lowes Home Im - Dallas, Texas
Customer Service Representative
Handled customer inquiries, payments and service requests.
Managed customer calls efficiently in fast-paced call center environment.
Answered inbound calls to handle various concerns, set appointments and close sales.
Processed orders, prepared correspondences, and completed required documentation.
Answered customer inquiries via phone, email, and chat.
Maintained customer records by updating account information in database.
Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
Addressed and resolved customer concerns and complaints.
Informed customers of promotions and special offers to increase sales.
October 2017 - July 2019
Taco Bell - Dallas, Texas
Cashier
Offered customers information about upcoming promotions and available items.
Bagged, boxed or wrapped products for customers.
Worked with supervisory team to meet customer needs.
Stocked store shelves and end-caps with merchandise.
Balanced cash drawer at beginning and end of each shift.
Kept clean, organized and well-stocked checkout areas.
Monitored fitting rooms and completed general cleaning tasks throughout store.
Education
May 2020
David W Carter Dallas, Tx
Language
English
Advanced
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