Administrative Professional
Resume:
CONTACT
**********@*****.***
EDUCATION
Bachelor of Arts
Indiana University
Certificate
Ivy Tech Web Design and Development
Certificate
ISSA Personal Trainer & Nutritionist
SKILLS
Project Management
Research
Organization
Scheduling
Process Improvement
Customer Service
Document and File Management
Calendar and Inbox Management
Basic General Accounting Practices
Microsoft Office (Word, Excel, PowerPoint, Outlook, Visual Studio)
Google Suite (Docs, Sheets, Slides, Mail)
Adobe Creative Cloud (InDesign, Illustrator, Acrobat, Photoshop)
CMS (WordPress, Wix, Squarespace, Weebly)
Notion, ClickUp, Trello
Figma
Slack
QuickBooks
Basic HTML, CSS, PHP, SQL, Command Line, FTP / SFTP
Diagnosis, Testing, Troubleshooting, and Repairs
W3C and Accessibility Standards
Line, Copy, Content, and Developmental Editing
Proofreading
Formatting and Typesetting
Merric Moon
EXPERIENCE
Administrative Consultant / Designer & Editor
Freelance Remote 2020-Present
» Monitored relevant industry channels to identify potential business relationships
» Identified client needs, researching and adopting new solutions and practices where necessary
» Designed, developed, and edited a wide range of client documents, websites, and graphic materials
» Collaborated with multiple teams and organizations to facilitate project needs
» Educated clients on opportunities for business growth and improvement
» Wrote and executed client contracts, service agreements, and NDAs
Substitute Teacher
Fort Wayne Community Schools Fort Wayne, IN 2020
» Effectively worked with large groups of students
» Followed educational plans in a variety of subjects
» Took detailed notes on classroom activities for regular classroom teachers, communicating any issues, follow up topics, etc.
Administrative Director
Caliente Cuban Fort Wayne, IN 2017-2020
» Handled organizational management including scheduling, bookkeeping, payroll, HR, systems development, and restaurant processes
» Planned and coordinated internal and community events
» Devised and ran marketing campaigns, analyzing performance to improve market reach
Underwriting Assistant
Baldwin & Lyons Carmel, IN 2017
» Conducted initial reviews of commercial transportation and workers compensation applications to assess submission quality and determine company fit
» Organized and recorded underwriting data and prepared management-level reports
» Utilized a variety of internal and external databases and systems
» Served as point of contact between sales teams, customer service, claims, and underwriting
Supervising Agent
Liberty National Indianapolis, IN 2016-2017
» Educated owners of local corporations on benefit offerings and tax savings
» Managed enrollments, deductions, tax and payroll filings, and service for accounts
» Trained and lead a team of agents, achieving 150% of personal sales goal and 200% of team goal
Office Manager / Banking Specialist
State Farm Indianapolis, IN 2015-2016
» Provided extensive service to agency book of business, including establishment of new P&C policies and banking products and facilitation of claims
» Handled policyholder billing, payments, and collections
» Managed substantial volume of inbound and outbound calls and emails for agent
» Set appointments for policyholder and vendor meetings
Research Assistant
Indiana University Liberian Collections Bloomington, IN 2012-2015
» Handled, processed, organized, and digitized large collections of documents
» Performed batch uploads of collections to online library and museum databases
» Composed and distributed weekly newsletters and dispatches to an international
audience
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