Customer Service Store Manager

CELL 610-***-****

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DOLLAR TREE

Store Manager

Responsible for store operations such as open and close of the store, weekly store ordering, scanning in vendor orders, cash handling, hiring of new employees, training them on register, stock and customer service. Inventory counts, plan o grams and resets. Daily and weekly store reports. Weekly stocking of store orders and daily recovery, and making sure the store is always neat and clean daily. 2011 to 2012

FOOD LION

Grocery Team Leader

Stocking shelves, making sure all shelves are fully stocked. I supervised 6 other employees, checked for outdates, checked in vendors. I made sure the aisles were neatly faced and presentable for the opening of business the next business day, making sure all sale items are stocked in all locations, making the store is neat and clean and most importantly customer service.

1994 to 2010

RITE AIDE

Responsible for store operations such as open and close of the store, weekly store ordering, scanning in vendor orders, cash handling, hiring and training of new employees for cash handling and customer service on register, stock and customer service. Inventory counts, plan o grams and resets. Daily and weekly store reports. Weekly stocking of store orders and daily recovery, daily deposits, weekly scheduling for entire store, preparing the store for inventory and making sure the store was neat and clean and most importantly taking care of the customers.

1987 TO 1994

PATHMARK

Overnight Grocery Clerk/Crew Chief

I supervised a crew of 12 employees, stocked shelves, made sure all aisles were neat and clear of debris. I made sure all aisles were neatly faced, rotated and stocked shelves, checked for outdates, made sure all sale items were stocked in all locations, cash handling, nightly deposits, made sure store was neat and clean for the next business day, weekly grocery display turnover and the end of day follow up and reports on all grocery team employees. 1985 to 1987

PATHMARK

Frozen Food Clerk manager

I made sure all freezers were fully stocked, I rotated and checked for outdates. I was responsible for the frozen food department to make sure all items were stocked and that the freezers were neat and clean and most importantly customer service.

1984 to 1985

PATHMARK

Overnight Grocery Clerk

I made sure all shelves were fully stocked and neatly faced. I checked for outdates. I made sure all AD items were fully stocked in all locations, I seperated and put up all deliveries and making sure the grocery department was presentable for open the next business day

SUMMARY

Overall in all my years in retail I have a lot of experience in a few different fields. I have received awards and made Top Gun quite a few times in Dollar Tree, Pathmark and Rite Aide for sales, I was employee of the month and I received quite a few customer service awards and bonuses for increasing my sales, but mainly because of my customer service. My main goal over the years was to make sure that every customer left my store satisfied. I am very reliable as well as dependable, I am responsible and flexible with my schedule and I overall do a great job if given the opportunity, I am a hard worker and can work in any setting. I have my own transportation and hardly ever call out. I have basic computer skills for the needs of the business and I have great customer service skills. REFERENCES

Chacea 856-***-****

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