Customer Service Team Lead
Resume:
JESSICA LOPEZ
Pennsauken, NJ 08109
************.******.**@*****.***
QUALIFICATIONS
Over five years of customer service and support experience. Excellent working knowledge. Ability to train, motivate, and work well with others. Ability to work in a high volume, high stress work environment. Great communication skills, work ethics, detailed oriented, and requires minimal supervision.
PROFESSIONAL EXPERIENCE
Misfit Market. 2019-2021
Picking/Packing/Team Lead
●When first started at Misfits Market I was a picker/packer first inspect the organic fruits and vegetables make sure there’s no mold and still fresh, then I prepared them for the line where others and myself pack them and send them off to customers. Later on I became the team lead for the bagging area as discribed above. Also done some inventory.
Soho Studio. 2020-2021
Packer/Inventory
Inspect and wrap up merchandise and pack in boxes
Inventory on merchandise and equipment everyday.
Housekeeping 2017-2017 Pennsauken, NJ
AFR Furniture
Responible for cleaning of warehouse such as cleaning and sanitizing both mens and womans bathrooms,sweeping and mopping floors, dusting and whipping up furniture so it can look great for the display of customers, moving furniture around,cleaning windows,vacuuming and taking out the trash.
Ware House Jobs 2012-Present Accu Staffing, Camden NJ
Tube Deck
Machine operator
Packing, picking and delivering ware house products
Inspect product lables are meet to perfection
Clean area at all times for heath and safe work area
Burlington Coat Factory Distribution Center
Scanning barcodes on merchandise
Picking,sorting,packing and delivering
Radial
Scanning each merchandise
Taking order, packing, shipping and handleing
Billing Specialist 2006 – 2012 MRS BPO LLC, Cherry Hill, NJ
Daily cash receipt application
Managed and reconciled customer accounts
Weekly invoice summary report
Responsible for billing for The City of Houston EMS Fire Department.
Liaison between insurance companies and patients to resolve workers compensation issues.
Quickly and effectively resolve any questions and concerns involving patients accounts
Update patient’s personal information.
Updating accounts and submit to insurances
Personal In-Home Attendant 2011-2012 Right At Home, Cherry Hill, NJ
Non-medical in home care and assistance for seniors and disabled adults.
Assist clients with errands, light housekeeping and meal preparation.
Companionship and conversation
Medication reminders
EDUCATION & CERTIFICATIONS
Certification Obtained Location School
High School Diploma Pennsauken, NJ The Work Group
CHHA (Licensed Nursing Aide) Cherry Hill, NJ Care For U Plus
HIPAA and FDSPA certified
Customer Service Associates Certification from National Retail Federation.
SKILLS
●Bilingual (English & Spanish)
●Proficient with Microsoft Excel, Access, PowerPoint, Microsoft Word, and Outlook
●Data entry
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