Data Entry Project Management
Resume:
Thachica Rios
Wilmington, DE ************@*****.*** 302-***-**** in/tdrios
SUMMARY
Detail-oriented finance subject matter expert with 10 years of experience at various institutions, specialized in project management, payment reconciliation, and finance. Successfully reduced the hiring timeline by 25% and decreased training time by 60% through redesigning onboarding materials. Enhanced team efficiency and communication using advanced project management tools, resulting in a 30% improvement in response times. SKILLS: Agile, Waterfall, Organizational Agility, Database Management, Resource Management, Training & Development
EXPERIENCE
Accounting Assistant
City of Wilmington June 2024 - Present, Wilmington, DE
• Monitor and manage the Accounts Payable email inbox, ensuring timely and accurate responses to customer and departmental inquiries, using Microsoft Office Suite.
• Streamlined data entry processes by implementing database management software, leading to a 20% increase in productivity.
• Utilized Microsoft Office Suite and various database management software to streamline accounting processes, ensuring 95% efficiency in data entry tasks.
Reconciliation Analyst
City National Bank July 2023 - December 2023, Newark, DE
• Implement digital transformation strategies to streamline paperless transactions, resulting in 50% faster reconciliation times.
• Collaborated closely with Finance and Controller teams to guarantee accurate and timely account reconciliation and reporting using advanced ERP software.
• Optimized reconciliation efficiency, reducing process timelines by 40% through the implementation of automated data integration via collaboration with IT teams. Client Operation Support Analyst
WSFS Bank January 2023 - July 2023, Newark, DE
• Conduct thorough audits of ACH transaction processes, identifying and resolving discrepancies to ensure 99.5% accuracy.
• Implement communication strategies for couriers, achieving optimal delivery times and up to 20% efficiency improvement.
• Worked alongside leaders to streamline and enhance process documentation utilizing cutting-edge software, resulting in a 70% reduction in task completion time. Item Processing Clerk II, Lead Project Associate
WSFS Bank July 2019 - January 2023, Wilmington, DE
• Collaborated with senior project managers in evaluating candidates, reducing the hiring timeline by 25%.
• Redesigned onboarding materials, integrating easy-to-follow guides, resulting in a 60% reduction in training time.
• Integrated advanced technical support tools and software, enhancing the team's problem-solving capabilities and improving response times by 30%.
Operations Representative
Bank Of America September 2016 - June 2019, Newark, DE
● Enter and verify alphanumeric data into a database. Handle complex functions and transactions, including priority accounts that require error free accuracy.
● Resolved issues related to correct data entry procedures.
● Code, search, extract and interpret information to determine correct input procedure. Corporate Payroll Coordinator
Integrity Staffing Solutions October 2015 - February 2016, Newark, DE
● Work with ADP Pay, Review and ensure the receipt and accuracy of employee timesheets
● Research and resolve billing discrepancies. Enter payroll data weekly for processing and direct deposit requests.
● Track and deduct payroll deductions. Deliver invoices to clients. Reconcile invoices with client approved timecards/backup.
● Create and communicate weekly reports to senior management.
● Maintain historical, audit worthy data hard and soft copy in an organized manner.
● Effectively prioritize requests, inquiries, and projects to ensure deliverables are met and quality maintained. Senior Claims Reviewer
Delaware Claims Processing Facility April 2008 - May 2015, Wilmington, DE
● Executed daily operations of reviewing and auditing claims. Instrumented in implementing review and auditing policies.
● Analyze cases requiring investigation of claimants continuing eligibility for benefits. Authorizing payments of valid claims and notified claimants of denied claims and appeal rights.
● Interview and correspond with claimants and agents to elicit information and correct errors/ omissions on claim forms.
● Training and managing new hires on achieving significant improvements in their productivity. Image Batcher
AIG Insurance CO. August 2006 - April 2008, Newport, DE
● Distinguish important auto insurance documents into piles, sorted for counting.
● Scanned documents under specific codes on the kodak machine.
● Repaired kodak machine occasionally and called the vendor for servicing. Relationship Manager
Juniper Bank October 2005 - February 2006, Wilmington, DE
● Received daily 150-200 calls from credit cardholders inquiring about several programs available.
● Addressed concerns for cardholders’ accounts about their daily balances, APR rates, place lost/ stolen status, increased credit lines if qualifiable.
EDUCATION
Project Management Certificate
Google Coursera • 2024
Accounting Diploma
Concord High School • 1997
INVOLVEMENT
Project Management Member
Delaware Valley Chapter PMI
Member
PMI Project Management Institute • February 2024 - Present
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