Customer Service Data Entry

Experience

*/**/** – **/**/**

United Healthcare – WFH– Billing Customer Service

Taking inbound calls from patients regarding their medical bills. Showing empathy and understanding with patients who are upset and looking for clarification and explanation regarding why their insurance did not pay the medical encounter.

2/20/2021 – 4/29/2022

Cognosante LLC (Work from Home)

Customer Service/Data Entry

Worked on the contract to FEMA doing COVID 19 Funeral Assistance Reimbursement. Duties entailed taking applications over phone, answering questions from applicants regarding their applications while always showing empathy and listening to their concerns. Worked as part of the document validation re-work team verifying documents submitted to make sure they are complete with all required information in order to move application forward to caseworker for a decision.

08/24/2020 – 02/20/2021

Concentrix - Blue Cross/Blue Shield (Medicare)

CUSTOMER SERVICE REPRESENTATIVE

Assisted Medicare customers with plan updates for the new year, and explained the new programs. Answered questions regarding changes and/or current plan.

5/30/2019 – 9/15/2019 PRN

RISK ADJUSTMENT MEDICAL CODER (PRN)

Coded medical charts for Blue Cross/Blue Shield. Coding for CRC is retrospective for Medicare/Medicaid – coding is for illness/disability that do not go away.

3/23/2017 – 6/1/2019

NYU Research Project at CRDAMC

Carl R. Darnall Medical Center, Fort Hood, TX 76544

Research Assistant

Assist project coordinator with handing out surveys, attending meetings, and gathering information needed for the study

Take the lead on recruiting patients into the research study regarding domestic violence and Behavioral Health issues;

Report weekly to the NYU office on how many people have been recruited and the status of each participant.

8/31/2016 – 3/23/2017 Retired

3/2/2009 – 8/31/2016

Carl R. Darnall Medical Center, Fort Hood, TX 76544

Medical Services Assistant

Received documentation from supervisor and prepared patient charts;

Provided assistance to the social workers with maintain records and obtaining information;

Working at the largest US Military base, handled all transfer in/out cases for the hospital pertaining to Family Advocacy;

Prepared documentation and attended case review committee meetings on a weekly basis.

2/16/2008 – 3/1/2009

Department of Child Protective Services, Belton, TX

Administrative Assistant III

Prepared four weekly reports for the section;

Provided assistance to the case workers with maintaining records of their cases and status of each child;

Assisted with site visitation meetings for parents and children;

Prepared documentation for adoption purposes and sent it to the State Department as required.

6/1/2003 – 8/31/2004

Chang, Patel & Yerby, LLC, Dallas, TX 76535

Administrative Assistant (Contractor)

>Worked directly with Project Development Supervisor on project planning in Belize;

>Made travel arrangements for engineers associated with the project as well obtaining all paperwork necessary to travel outside the United States.

5/15/1999 – 4/15/2003

DFW Airport, DFW, TX 75235

Sr. Administrative Assistant

Worked directly with Project Development Manager handling the development of the new international terminal;

Ordered all materials, via Oracle, that was needed for the building of this tremendous facility;

Assisted engineers, drafting staff and contract administrators with their daily duties such as ordering supplies and administrative matters;

Typed multiple contracts to obtain government bids on different projects for completion of the terminal;

Made travel arrangements for personnel for business purposes.

EDUCATION

3/24/2018 - AAPC Certified CRC Medical Coder

6/1981 – 6/1985

El Centro College, Dallas, Texas 75235

AA – Paralegal

Killeen High School, Killeen, TX 76543

References: Brenda Watkins – 254-***-****; Iris Felder, 254-***-****

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