Motor Vehicle High School
Resume:
Brian Shirkey
Ashville, Ohio 43103
Mobile 614-***-****
Email:*********@*****.***
EDUCATION:
Grange Mutual Casualty Company- 32 years of on-the-job training in Mail Operations and Print Shop
Teays Valley High School Diploma- General Studies
QUALIFICATIONS:
Expert Insertor Operator for 32 years with proven skills in managing, operating, maintaining, and servicing high-capacity, file-based mailing inserters/machines.
Focused on meeting compliance, safety, and quality standards with consistent approach.
Trained in root cause analysis and predictive maintenance
Superior analytical, troubleshooting, multitasking and communication skills
Dependable mail industry worker equipped for fast-paced work and changing daily needs. Constantly seeking opportunities improve processes and increase customer satisfaction.
SKILLS:
Mastered experience with Pitney Bowes Table Tops, 8 series, Flowmaster, MES,
Epic and Pitney Bowes Software Direct Connect along with Microsoft
High level knowledge of and performance of all machine maintenance. Trained & accustomed to keeping machinery clean, well-maintained, and operational.
Analyze business requirements, participate in development of specifications to design, and execute test plans for any new file-based mail production projects
Compliance monitoring
Supply maintenance and organization
Root cause analysis
Proficient in use of Microsoft Office- Excel, Word, and Outlook
EXPERIENCE:
West Camp Press, INC, February 2022 – Present:
Mailing Manager;
Manage West Camps daily mail marketing operations.
Managed employee PTO calendar, requests, and payroll approval
Coordinate on projects relating with the sales department in advising best mailing options based on client’s needs.
Primary lead in the overseeing of the newly acquired can sleeving division.
Delegate daily procedures to meet deadlines in commercial print environment.
Facilitated the revamping of old products with vendors and negotiate contracts for new products and upgraded systems.
Solely responsible for service related communications with vendors and affiliates to solve critical and timely company decision.
Grange Mutual Casualty Company, July 2019- December 2021:
Interim Supervisor Automated Mail: -overseen duties vacated from Mail Services
Manager:
Managed Mail Services Business Continuity Plan- responsible for creation of needed files, documents and supporting product to implement annual disaster recovery test. Coordinated with off-site vendor and traveled yearly to oversee test with vendor. Met with enterprise partners advising of business continuity plan test results and management of next year testing scope.
Advise on and prioritize yearly budget items including but not limited to envelopes, paper, postage, new equipment
Facilitated weekly team meetings providing status on department metrics, service level standards, current & upcoming projects, issues to tackle and team member recognition.
Overseen contacting of vendors for supply and assisted coordination of on-site tours within Mail Services
Responsible for drafting of employee goals and setting of objectives. Met quarterly to review progress and facilitated end of year evaluation and recommendations.
Managed employee PTO calendar, requests, and payroll approval
Aided support manager during interview process for potential new hires
Grange Mutual Casualty Company, Aug. 1989 to July 2019
Team Lead, Senior Inserter Operator;
Solely responsible for all file-based mail production files archiving for the past 30 years.
Coordinate on projects relating to any new automated file-based mail jobs.
Testing, collaborating with IT programs and supporting business unit leads.
Worked in close collaboration with Forms Department on design of new or redesigning of needed documents such as envelopes, brochures, document inserts etc. Liaise with developers, business analysts, user representatives and management to meet specification guidelines. Responsible for all testing of new designs using the mail inserters to be successful with new product implementation.
Overseen department postage accounts and production volumes. Responsible for tracking business volumes, spikes, peaks, and trends.
Received daily mail document output and coordinate distribution of workflow with staff
Offsetting of staff work periods as needed to ensure all service level standards are met
Troubleshooting of mail inserter machine issues including but not limited to general equipment failure and file-based corruption
Responsible for coordinating with vendors such as US Postal Service for product pickup & supplies, Blue Crest for inserter machine repair and PSI for pre-sort mail needs
• Analyze and prepare for next day business day workflow expectations.
Performed daily accounting procedures such as postage usage, department document specific volume and total mail count
Ensure adequate staffing, postage, and document support product availability
REFERENCES:
Steven Hager- retired Grange Insurance Forms Manager
Brent Wyrick- retired Grange Insurance IT Director
Kurt Wilson- retired Grange Insurance Mail Services & In-house Print Manager
Sent from my iPhone
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