Customer Service Store Manager

RESUME

Shalini Shrivastava

Mobile:- 098********

E-Mail:- ********************@*****.***

Job objective : To contribute my best towards the growth of organization and create a growing path for my carrier.

.

Important Details:

Education Qualification : M.Sc.(from Kanpur University,U.P. )

Additional Qualification : One year Diploma in Management from IGNOU

University.

Languages Known : English & Hindi

Present Employment:-

Working as an Executive (Department Head-Sampling)

in Auro Textiles (A unit of Vardhman Textiles Ltd.) Sai Road, Baddi,Himachal Pradesh since 16th June 2009 to till date.

JOB RESPONSIBILITY:

I am handling customer visits for future promotion of our products with this i am

doing monitoring of day to day activities of Sampling and retail warehouse section.

I am also doing co-ordination with PDC, Marketing and Commercial teams for effective customer service.I am handling 22 workers and 3 staff members team.

Also Worked in the same organization in Lab Section(Pilot Plant) for Five years(from 17th june 2004 to 16th june 2009).

I was looking after shade matching for yardages and desklooom with concept of providing shade nos. in pilot plant.Also doing the cost analysis for dyes and chemicals used for the pad dry process.

Previous Experience:-

a.Worked in hindi daily ‘Amar Ujala’ as an ‘Advertisement Representative’ for Three and a half years at Kanpur.

b.Two Years experience as Professional Sales Officer in Polyguard Drugs(P)Ltd. at Kanpur.

Knowledge:-

Lab. Dipping

Shade matching.

Customer handling

.

Trainings:-

ERP Training

TPM

Leadership

Team building

Project Handling:

Deskloom dyeing for new developments in pilot plant.

Also handled the project of feeding concentration of different dyes in datacolor through self shade system of dyes for taking shade recipe through DCI.

Joined Sampling as a Head and handled new project to extend and renew all sampling processes in baddi as well as for budhni unit.

Developed library project for storage of swatch cuttings for systematic and faster customer service.

Project of ready wash/unwash hanger card display system for providing better appearance,handfeel and ready to pick facility for customers.

Development of new record keeping and presentation system for stock and presentation area.

Development of working manpower through introducing sampling to a very new concept ‘QUALITY CIRCLE’.

TPM in sampling.

Handled project of huge change in infrastructure of sampling.

I have started and handled project of OTC(OverThe Counter)retail working for fabric THANS and CUTPIECES.

I have successfully launched and running new project ' Automated Storage System' for Sampling Stock working where i am handling solid, yarn dyed

and RFD yardage stock.

I have also done successful implemention of 'Mobile Compactor' system for storage of inventory stock in cutting form with defining location.

Result Of Project Handling:

1.New order generation on the basis of new developments.

2.Sampling section developed in ratio of 1:3.

3.Increase in On time delivery of customer requirements.

4.Development of presentation skills among all working persons in section.

5.Customer focus increased towards our company products.

6.Administration,planning and housekeeping enhanced.

7.Tangible profit by OTC(open trade counter)means profit by selling surplus fabric stock.

8.Company entered in a new field I.e.RETAIL MARKET.

9.With new project Automated Storage System which is a part of Warehouse Management System around 10,000 qualities can be stored in fabric roll form where we have fabric available for garmenting and promotional purpose.

By this system we have a wide range of qualities for product promotion and

our customer service enhanced and this is also user friendly

as fabric is easily traceable and working is full of safety.

By this system we can able to use our surplus stock of yardages

for different qualities promotion for which are making new yardages earlier.

So, we have tangible profit here by saving cost of making new yardages.

10. By launching 'Mobile Compactor' we are able to stock a huge range of

qualities in cutting format by which we can easily fulfill sampling

requirements on fastest mode.

Silent Points:-

Basic Knowledge of Computer and also able to work on ERP & NOW.

Strength:-

Honesty, Hardworking, Punctuality & adjustable nature.

Skills:

Leadership,team management, customer service,time management and warehouse management.

Declaration:-

I do hereby declare that all the above information given by me is true from the best of my knowledge.

Date: 21.02.2023

Place: Zirakpur (Shalini Shrivastava)

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