Customer Support Be A

Tyree Paulding

************@*****.*** 602-***-**** Phoenix, AZ

SUMMARY

Seeking Wireless Customer Service Representative role with 13 years of experience in customer support and warehouse operations. Excelled in customer communication, issue resolution, and improving support processes at Arizona Correctional Industries. Proven track record in enhancing productivity, maintaining detailed records, and adhering to safety protocols.

WORK EXPERIENCE

Peyton foods Phoenix Arizona

Warehouse Laborer October 2010 - March 2024

• Efficiently sorted, labeled, and stored incoming shipments to maintain organized warehouse inventory at Peyton Foods.

• Operated various types of warehouse machinery, including forklifts and pallet jacks, adhering to strict safety protocols.

• Picked and packed orders with precision, ensuring accurate and timely delivery to customers.

• Conducted routine inventory audits to identify discrepancies and maintain accurate stock levels.

• Collaborated with the warehouse team to streamline processes, resulting in a 15% increase in productivity.

• Maintained a clean and safe work environment by adhering to company policies and OSHA regulations.

• Assisted in loading and unloading trucks, verifying shipment contents against records for quality assurance.

• Provided support in various warehouse roles as needed, demonstrating flexibility and a strong work ethic. Arizona correctional industries Phoenix

Customer Support Associate Feb 2024 - Sep 2024

• Managed inbound and outbound customer communications to address inquiries, resolve issues, and maintain high customer satisfaction levels within the Arizona Correctional Industries framework.

• Coordinated with internal departments to ensure accurate and timely responses to customer requests, enhancing the overall efficiency of the support process.

• Maintained detailed records of customer interactions, transactions, and feedback, contributing to the continuous improvement of products and services.

• Assisted in the development and updating of support materials, such as FAQs and instructional guides, to empower customers with self-service options and reduce support ticket volume.

• Participated in regular training sessions to stay up-to-date with product knowledge, company policies, and industry best practices, ensuring the delivery of high-quality support.

• Contributed to team efforts by achieving key performance indicators and goals, highlighting a commitment to both individual and team success within the organization. EDUCATION

Colorado technical Institute

Associate's Degree, business administration

Colorado

2023

SKILLS

Problem-Solving • Customer Relationship Management (CRM) Software • Active Listening • Conflict Resolution • Multitasking • Data Entry • Product Knowledge in Wireless Technology • Skills: Communication Skills • Patience CERTIFICATIONS

Fork

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