Program Manager D C

Ashley Roberts

****A Suitland Terrace S.E.

Washington, D.C 20020

Email: ***************@*****.*** Phone: 202-***-****

Professional Summary

Experienced Program Manager and Compliance Specialist with a strong background in administrative support project management, and client relations. Seeking a role where I can utilize my expertise in managing government funded programs, ensuring compliance with regulations, and streamlining administrative processes to improve operational efficiency while working in a team-oriented environment delivering professional and high-quality service. In Microsoft Outlook, Word, Publisher, Presentations using Microsoft PowerPoint, spreadsheet using Microsoft Excel, and database calendar management in Microsoft Outlook; organizing, planning and setting up the meeting, conference, and training; routing incoming mail to the appreciate personnel; Making sure always to exercise good judgment and decision making skills when handling complex issues and keeping information confidential.

Education & Training

Southeastern University, Business Management: Washington, D.C

Phelps Senior High School, High School Diploma: Washington, D.C

Customer Service Training

Communicating Non-Defensively

Practical Writing

Hancock Database Training (LIBRA Database)

Microsoft Office Suite &Adobe

Purchase Card Training

Pass Buyer

Essentials Office Professionals Business

Etiquette Professional

Lead Out Job Readiness Training Program

Training CPR & First Aid

Professional Experience

Weatherization (WAP) Program Manager

Fry Plumbing & Heating, Washington, D.C.

November 2022 – June 2024

Managed contractors for WAP and Healthy Homes projects, ensuring compliance with state and federal grant requirements.

Updated and cross-referenced Fry Non-Profit Master Spreadsheet for program accuracy.

Conducted in-process and final inspections of WAP contractors’ work, ensuring high-quality standards and cost efficiency.

Directed contractors to obtain necessary business licenses and maintain liability/training documentation.

Handled client assessments, referrals, and follow-ups, ensuring professional interaction.

Interviewed clients via various methods (in-person, phone, text) to assess program needs.

Managed travel arrangements and related documentation (travel vouchers, expense reports).

Utilized Microsoft Office tools for database, spreadsheet, and correspondence management.

Compliance Specialist

Department of Energy and Environment (DOEE), Washington, D.C.

April 2017 – May 2019

Developed radon database for hotline calls, addresses, and test kit tracking.

Produced federal reports for the EPA and monitored the federal budget for the Radon SIRG Grant.

Collected data for Mold Assessment reports and coordinated lab sample delivery.

Provided accurate responses to inquiries about mold licensing and radon programs.

Delivered high-quality customer service, ensuring adherence to D.C. Government performance guidelines.

Energy Program Specialist

Department of Energy and Environment (DOEE), Washington, D.C.

November 2007 – April 2017

Created internal tracking systems for financial reporting, vendor assignments, and program data management.

Submitted grant progress reports to interagency officials and coordinated public hearings/meetings for WAP and Low-Income Home Energy Assistance Programs.

Reviewed applications for WAP and Low-Income Home Energy Assistance Program “LIHEAP” maintaining program eligibility standards and accuracy in Quickbase.

Managed residential site visits, ensuring work compliance with U.S. Department of Energy guidelines.

Assisted with hot water heater, boiler, and furnace replacements under the Natural Gas Trust Fund

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