A Full-Time Design Team

Word Processing Specialist

Poppy Getman

Round Rock, TX 78664

PH: 512-***-****

***********@*******.***

Summary: Interested in a full-time administrative position.

Executive Skills: Microsoft-Word, Shark, Salesforce, People-Soft, Fox-Pro, (POS) Point of Sale, Citrix, Nexus Type 55 wpm, VinSolutions, Reynolds & Reynolds, RamQuest, DocuSign, Copy, Scan documents, Operate and handle PBX Operator Phone System and Conference Room Scheduling.

Work Experience:

Assistant to the Design Team

Ethan Allen - Austin, TX

July 6th 2022 to Present

Greet all visitors and guests upon entering the Design Center and provides appropriate assistance.

Uses language of design and home furnishings to assist clients in getting oriented in the store.

Scheduling appointments for the Design Team.

Update master and design center price pages and product books. Orders memo fabric swatches for clients

Manage and organize Ethan Allen applications for Terms and Conditions, TD Financing, Sales Orders and send off for E-signatures.

In charge of printing out signed E-signatures and put in folder for the Assistant to the Office Administrator.

Used STORIS for our mainframe to Receive any items that came in (Fabrics, Hunter Douglas, Case Goods, & Accessories). Complete the orders for our main corporate office in Houston.

Excellent communication and listening skills, a pleasant demeanor along with a professional appearance and ability to work well with people.

Enjoys working in a creative environment.

Campus School Admissions

Auguste Esoffier of Culinary (Temp. - Leadingedge ) - Austin, TX

April 2022 to June 2022

CRM- Campus Nexus.

CRM- PDFIll.

Welcome potential students and parents.

Discuss On-Line Culinary vs. Campus.

In charge of reviewing and updating Students Enrollment, Applications, Receipt/Waivers, Transcripts and POG- Proof of Graduation.

Use PayTrace- POS for students purchasing outfits.

Answer and direct callers to different departments, such as Financial Aid.

Escrow Assistant

Independence Title (Temp. - Leadingedge ) - Austin, TX

December 2021 to March 2022

Welcome realtors, notary, and clients.

Making sure the lounge area is clean and organized.

Answer and screen calls (ask for property address to verify and confirm).

Assigned Escrow Front End and Funders for Realtors requests for Surveys or Settlement Statements.

Hand-deliveries from Datamovers.

CRM (Ramquest).

Review the documents Receipts and Disbursements Ledger.

Verify and confirm Texas Disclosure all signatures.

Verify and confirm the Scan Files.

Ramquest- File to Scan.

Look up properties with GF# to see which branch it is assigned.

Dymo label maker for large mail-outs.

Restock snacks and beverages.

Extremely professional and polite.

Wipe down conference rooms and replace with fresh pens.

Mail checks out.

Assist with daily clerical duties.

At the end of the day grab the Fed-Ex and put them in the Fed-Ex box outside.

Understand the Yealink Phone system with Park and Voicemail.

Restock paper in the copier machines.

Receptionist/Billing Clerk

Personal Administrators (Temp. - Ultimate Staffing) - Austin, TX

July 2021 to November 2021

Ambassador of First Impressions-Answered, screened phone calls in a very professional manner.

Assisted over 15 Client Managers with their daily routines.

Reviewed and sorted 3,000, pieces of mail (monthly invoices, bank statements, IRA, Portfolio Management, and Property Taxes), put in the Client Manager’s Red Buckets.

Guest Service Representative

BMW of South Austin - Austin, TX

December 2020 to June 2021

CRM- E-Leads- Able to look at appointments and customer’s profile.

Lead Front Desk and Customer Service.

Assist with License Plates (Make (60) Day Temp. Plates for the Service Department, Create (60) Day Temp. Plates for New and Pre-owned Vehicles.

Rotated New and Pre-owned Sales Calls.

Administrative Assistant

Georgetown City Hall (Temp.- Evins Personnel) - Georgetown, TX

July 2020 to September 2020

Serves as the Community’s first line of contact to ensure a professional and enjoyable experience.

Direct callers to Georgetown.org to look at our Mayor’s Announcements, Policies, and Community Awareness.

Incoming mail, sorts, stamps, and organize.

Assist City of Secretary with other general office duties.

Screen callers for the Mayor of Georgetown to his Assistant.

Maintains a neat clean appearance of the front desk office area.

Escrow Assistant

Independence Title (Temp.- Leadingedge) - Liberty Hill, TX

April 2020 to June 2020

Director of First Impressions.

Screen Calls (Get physical property addresses).

Ramquest – Look up customer’s information and email wiring instructions.

Get Pay Offs and Balances from the bank automated systems.

Reported to the Branch Manager and her Escrow Processor.

Administrative Assistant

Confidential (Temp. - LeadingEdge Staffing ) - Austin, TX

December 2019 to March 2020

Answer and Screen calls for the Texas Trial Lawyers and General Counsel.

Assist our director with scheduling meetings with the Texas State Senators and Texas State Representatives.

Assist our Director of Education with clerical projects.

Enter The Texas Judicial Newsletter of our Members credits.

With different territories- Enter into The Texas State Bar our Members Seminars & Classes for credit.

Typed and kept track of the Minutes of the Meeting for our CEO.

Displayed a very Professional & Well-Mannered attitude.

Took Attendance for meetings when the Texas Senators, Texas State Representatives, Chief of Staff, General Counselors, and Lobbyists booked conferences.

BDC Sales & Leasing

Automotive Business in Central Texas

March 2014 to December 2019

Receive anywhere to 5-12 Internet Leads daily.

Reach out to customers and invite them in and set appointments.

Go through the Needs Assessments List (follow sales process as prescribed).

Prepared Borrowed Vehicle Agreements as needed.

Appointment Setter

360Partners (Part Time) - Austin, TX

September 2012 to March 2014

Enter and log notes into Salesforce.com.

Supported (8) Salesmen on the Lead Generation Side.

Sales Associate for the Boutique Department

Stein Mart - Austin, TX

December 2011 to September 2012

Organize racks and keep departments clean and orderly. .

Builds and maintains a solid customer service experience.

CSR/ Customer Service Representative II

Regus Business Suites - Austin, TX

November 2010 to December 2011

In charge of set-ups for VR- Voice Recordings & VOIP- Voice-Operating-Internet-Phone for our new clients.

Gave and provided tours to our new prospects/ clients and discussed video conferencing, meeting rooms and other services.

Assistant to the Operations Department

SALOMON SMITH BARNEY - Austin, TX

June 2005 to November 2010

Director of First Impressions. Worked with (55) Financial Advisors and was part of the Operations Department.

Screened calls and transferred to the appropriate person. Excel Spreadsheets for monthly budget reports and entered Stock and Bond tickets into the system.

Receptionist/Administrative Assistant

Northrop Grumman (Temp. Career Consultants) - Austin, TX

February 2004 to June 2005

Assisted the Top Area Manager in his daily projects.

Typed Memos and worked closely with different teams.

Texas Legislature Administrative Support

Texas Legislative Council - Austin, TX

January 2001 to February 2004

Worked the 77th Texas Legislative Session.

Reviewed and processed documents.

Worked with 40 State & Government Attorneys.

Assisted in prepping docs.

Scanned legal documents and mailed-out.

Education:

Word Processing Degree

Austin Business College - Austin, TX

1995 to 1997

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