Project Manager Management

DAVID MAWBY

+1-813-***-**** • ******@*****.*** •

Greater Tampa - Saint Petersburg Florida Region, United States • Open to Remote • https://www.linkedin.com/in/david-mawby-project-manager/ Senior Project Manager

Results driven, customer facing Project and Program Manager with over 20 years of experience successfully managing IT Infrastructure, Software Development, Telecom, and Healthcare IT projects for domestic, international, and multi-national enterprises and state and federal government agencies. I excel at managing diverse, decentralized, cross-functional professional services teams to deliver solutions from nebulous requirements to satisfied customers, on time and within budget. Core Competencies

Project Management Certified Scrum Master, Agile Methodology, Waterfall Project Management, Project Status Reporting, Project Scheduling, Time Management, Project Financial Controls, Risk Management, Compliance, and Governance, Work Breakdown Structure (WBS) Communication and Leadership Vendor Management, Client and Customer Relationship Management, Cross-Functional Team Leadership, Communication Across Cultures Technical Skills Information Technology Infrastructure, IP Networks, Cyber Security, Software Development Life Cycle (SDLC), Healthcare IT, Telecommunications Systems, Telecommunications Software, Contact Centers: CCaaS / UCaaS / SaaS, Avaya Products, Contact Center Infrastructure, Microsoft Certified: Azure Fundamentals AZ-900

Tools and Platforms Jira / Confluence, Microsoft Office Suite, Microsoft Project, Microsoft Visio Professional Experience

Avaya, United States (Remote)

Sr. Project Manager (Professional Services), Largo, FL Jun 2015 - Aug 2024

Implemented highly integrated and complex contact center and workforce management solutions on private and public Azure cloud or on-premise hardware for large enterprise and government clients. Managed server and application security through upgrades, patches, vulnerability scans, security certs, etc. using H/W and S/W SMEs.

Managed software development of new features, patches, and bug fixes from requirements gathering, prototyping, development, unit, integration, and user acceptance testing and deployment. Managed multiple third-party vendors ensuring their performance met project requirements, budget, and quality standards and integrated their work streams into the overall project plans and schedules.

Cloud Design Solutions, United States

Program Management (Professional Services), Tamarac, FL Oct 2009 - Apr 2015

Completed Azure Cloud Solution implementations for Enterprise customers. Deployed Desktop as a Service solutions

Vetted and onboarded Cloud operations staff

Skylight Healthcare Systems, Inc., United States (Remote) Regional Technical Services Manager, Del Mar, CA

Enhanced patient engagement and multimedia access by integrating Skylight interactive IPTV systems in hospitals and medical systems, significantly improving patient to staff interactions. Optimized patient data synchronization across hospital departments by integrating with ADT (Admit, Discharge, and Transfer), Nurse Call, and other Hospital IT systems utilizing an HL7 interface. Managed competitive bidding process and hired local vendors to complete green field, physical infrastructure installation build outs.

INTERVOICE, INC., United States

Senior Project Manager, Lake Mary, FL

Reduced call handling times by 30% while increasing customer satisfaction scores by 25% by deploying Microsoft Speech IVR Server technologies that utilized VXML. Expanded market reach and improved revenue through the deployment of Intervoice ASP to allow for re-sale and co-branded call centers.

Engineered and executed the installation and configuration of a FAX call-back service for Citi Group's mortgage department, improving response times by 20% and increasing operational efficiency, which led to a 10% reduction in customer complaint rates. Genesys Telecom Laboratories, United States (Remote) Project Manager / Country Manager, San Francisco, CA Enhanced customer interaction capabilities and operational efficiencies across divers international markets through the implementation of Genesys Contact Center and CTI Suites for clients including Telmex in Mexico City and Electricité de France (EDF) in Paris. Acting Country Manager Professional Services – France: Transformed the Professional Services organization in Paris, France, from an expense center into a profit center and increased profitability by 40% within the first year through strategic workforce reorganization and process optimization, all while maintaining minimal impact to sales operations. Delivered Genesys CTI Suite solutions to over 20 telecom carriers and enterprise customers across the US and Western Europe, leading to a 35% enhancement in customer engagement and a 20% increase in operational efficiency for complex communication environments. Certifications

Microsoft Certified Azure Fundamentals AZ 900, Microsoft Aug 2024 Certified Scrum Master, Scrum Alliance Feb 2024

Change Management Practitioner, ProSci Jan 2016

Lean Six Sigma, New Horizons - Tampa Mar 2015

ITIL Concepts and Practice, New Horizons - Tampa Mar 2015 Security Clearance

Social Security Suitability

Veterans Status

United States Air Force Veteran

Awards

Sprint President's Club

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