Customer Service Data Entry
Resume:
Tressa Roberson
Hewitt, TX *****
*************@*****.***
Seeking opportunity : Benefit Reverification, Patient Navigator, Site Supervisor, Customer Service Rep, 15 Yrs Call Center Experience, Administration Assistant, Management, Security Officer, Hospitality Administration, Remote Customer Service. Date Entry, Call Center, 30 Yrs Customers Services Experience, Loans, Collection. Work Experience
Clinical Admin Coordinator
OptumRX / Robert Half-Remote
November 2023 to 2024
Benefits Reverification, Patient Navigator, Prior Authorization, Benefits Assistance, PBM, Pharmacy Refills, Insurance Verification, Loans, Account Payable, Collection, Medicaid, Process Health insurance, State insurance, Customer Service, Call Center Experience, Data Entry, Administration Contact Candidate, Software installer. Inbound and Outbound calls,Fast pace environment, Eligibility Assistance, Multiple screen access and Navigate Multiple systems, Salesforce, Zendesk. Netsuite, AWS, WFM, Microsoft works, Excel. G Sheet, Citrix, Microsoft teams, Text,Chat, Email Remote Customer Service Representative
The Adecco Usa Temp-Hewitt, TX
June 2020 to November 2023
Benefits Assistance, Account Payable, Insurance Verification, Loans, Medicaid, Collection, Process Health insurance State insurance, Customer Service, Call Center Experience, Data Entry, Administration Contact Candidate, Software installer. Inbound and Outbound calls,Fast pace environment, Eligibility Assistance, Multiple screen access and Navigate Multiple systems, Salesforce, Zendesk. Netsuite, AWS, WFM, Microsoft works, Excel. G Sheet
• Provided assistance to clients
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Inventoried stock
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Operated the live chat
• Created customer appointments
• Answered phone and assisted customers with changes
• Voice, email and live chat
Security Officer
Allied Universal-Waco, TX
December 2020 to July 2021
Administration, Data Entry, CCTV, Alarm Panel, Secure and Protect, Microsoft works, Processing vehicles in and out, Access Control, Customer support and services, Badging, Dispatching Remote Healthcare Representative
TTEC-Temple, TX
January 2020 to June 2020
Temp, Process Health insurance, state insurance, customer service, Handling members complaints, Data entry, Navigate Multiple systems.
Site Supervisor
INEOS-Pasadena, TX
April 2015 to November 2019
Client Services, Supervisor, Scheduling, Inventory, Check in and Check out visitors and drivers. oversee numerous employees. Data Entry, Administration.
CCA- City Carrier Assistant
United States Postal Service-Houston, TX
November 2014 to March 2015
Customer Service, Mail deliver, Process Mail, Mail handler Security Officer
US Security-Houston, TX
June 2013 to August 2014
Responsibilities
Patrol, Secure and protect, log in and out visitors, screening badges and identifications, customer service, lock and unlock buildings and gates, monitor cctv, communication 3 way radio, computers and telephone, data entry
Accomplishments
Outstanding achievement award, go way beyond expectations award, achieving my goals Skills Used
Computer skills, customer service, administration, data entry, scheduling, achieving goals and task Dispatcher
Med Security-Houston, TX
June 2012 to June 2013
Dispatcher, dispatch in bound and out bound calls,log in and out bound clients and employees, computer skills work with microsoft works, incidents reports, D.A.R, administration, oversee numerous employees, public safety communications, Monitor several complex public safety radio frequencies, operate a variety of communications equipment, including radio consoles, telephones and computer systems. Private Duty Security Officer
G4S Security-Houston, TX
January 2012 to June 2012
Patrol areas, Transportation log in and out bound clients, visitors and employees, secure locations, ground check, customer service, meet and greet clients, incident reports, write tickets, administration and securing and protecting.
Security Officer
Weiser Private-Security, TX
June 2010 to December 2011
Patrol areas, secure locations, building check, ground check, customer service, meet and greet clients and tenants, perform D.A.R, incidents reports, write tickets of violation, securing and protecting. Healthcare Provider
Healthcare Temps-Texas
February 2010 to April 2010
Healthcare Provider bathing, food prep, cleaning, assist with meds, shopping, bed bath, dressing, ambulation
Overnight Stocker
WAL-Mart, TX
April 2009 to January 2010
Stocking; shipping & receiving; merchandising; receptionist; customer service. Education
Pharmacy Technician
Everest Institute - Houston, TX, US
High school diploma
New Bedford High School - Houston, TX, US
Skills
• Time Management
• CCTV
• Microsoft Access
• Meal Preparation
• Word Processing
• Senior Care
• Caregiving
• Loss Prevention
• Microsoft Excel
• Microsoft Outlook
• Security
• Assistant Manager Experience
• Restaurant Management
• Typing
• Cleaning Experience
• Microsoft Powerpoint
• Cash Handling
• Laundry
• Inventory Control
• Surveillance
• Merchandising
• Home Care
• Hospital Experience
• Management
• Computer Operation
• Computer Skills
• Sales
• POS
• Dispatching (10+ years)
• Pharmacy Technician Experience
• Retail Sales
• English
• Cold Calling
• Customer service
• Data entry
• Phone etiquette
• Communication skills
• Security
• Customer service
• Cash handling
• Banking
• Windows
• AWS
• Technical support
• Leadership
• Typing
• SharePoint
• Inside sales
• Citrix
• Data collection
• Microsoft Access
• Clerical experience
• Financial services
• Live chat
• Sales
• POS
• Salesforce
• Google Docs
• Zendesk
• Retail sales
• Cold calling
• Accounts payable
• NetSuite
• Merchandising
• Cash register
• Hospital experience
• Payroll
• Interviewing
• Medical terminology
• Microsoft Office
• Phone etiquette
• Computer skills
• Outbound calling
• Communication skills
• Order entry
• Fraud prevention and detection
• Supervising experience
• Front desk
• Hotel experience
• Medical records
• Fashion retail
• Medicare
• Microsoft Excel
• Management
• Call center
• Writing skills
• Microsoft Word
• Medical collection
• Microsoft Outlook
• HIPAA
• Data entry
• Time management
• Organizational skills
• Medical office experience
• Insurance verification
• Software troubleshooting
• Help desk
• Remote access software
• CCTV
• Adobe Acrobat
• Executive administrative support
• Insurance sales
Certifications and Licenses
AED Certification
First Aid Certification
Driver's License
Guard Card
CPR Certification
Driver's License
Contact this candidate