Customer Service Community Outreach

Regina Wheeler **************@*****.*** 313-***-**** Detroit, MI 48228 www.linkedin.com/wheelerregina

ADMINISTRATIVE PROFESSIONAL

Reception Customer Service Clerical Community Outreach

Professional Experience

Detroit Public Schools Community District Detroit, MI

Para Educator 08/2018 – 11/2019 Responsibilities included:

Monitored students on I-Ready Math and Reading diagnostic testing and assigned workbook lessons plans to ensure aptitude skill level in line with state and federal requirements.

Drafted and maintained instructor reports and outlined instructed curriculum in compliance with state and federal mandates.

Facilitated and instructed classroom curriculum in Mathematics and English Language Arts and assigned homework to ensure academic studies in line with educational requirements.

Instructed reading and writing development curriculum and coached with proper speech utilizing phonics that increased students reading comprehension.

Conducted Aptitude and Developmental Assessment testing with elementary students that assessed results and recommended educational programs to enhance learning for children.

Detroit Public Schools Community District Detroit, MI

School Service Assistant 11/2017 – 06/2018 Responsibilities and included:

Monitored students on I-Ready Math and Reading diagnostic testing and assigned workbook lessons plans to ensure aptitude skill level in line with state and federal requirements.

Drafted and maintained instructor reports and outlined instructed curriculum in compliance with state and federal mandates.

Facilitated and instructed classroom curriculum in Mathematics and English Language Arts and assigned homework to ensure academic studies in line with educational requirements.

Instructed reading and writing development curriculum and coached with proper speech utilizing phonics that increased students reading comprehension.

Conducted Aptitude and Developmental Assessment testing with elementary students that assessed results and recommended educational programs to enhance learning for children.

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Wayne State University Educational Opportunity Center Detroit, MI

Volunteer Clerical Assistant 04/2017 – 11/2017 Responsibilities included:

Contacted prospective and current students and scheduled appointments to speak with counselor that supported admissions and financial aid counseling questions and concerns.

Greeted students and guests and answered incoming calls utilizing multi-line phone system to direct calls to appropriate representatives and support all requests, questions and concerns. Compiled and folded letters and inserted into envelopes to prepare for mailing.

International Institute of Metropolitan Detroit Detroit, MI

Administrative Assistant 05/2013 – 05/2017 Responsibilities included:

Greeted guests and answered incoming calls utilizing multi-line phone system to direct calls to appropriate representatives and support all requests, questions and concerns.

Reviewed Metro Times newspaper and identified and updated upcoming social event calendar that supported community outreach to immigrants within Metropolitan Detroit.

Created list of participating organizations, including Detroit Institute of Arts and religious institutions to support immigrant requirements.

Built and cultivated community relationships and identified community resources, including immigration attorneys to ensure legal needs fulfilled.

Education

University of Michigan Ann Arbor, MI Bachelor of Arts, Education degree

Minor: Psychology

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