Front Desk Customer Service
Resume:
HIALEAH, FL **015
***********@*****.***
PATRICIA MENENDEZ
Objective
"Seeking a receptionist position with Key and Note where I can harness my many years of experience, familiarity with medical office administrative skills specifically highlight my receptionist work, organizational and customer service skills which also include empathy, kindness, and professionalism all in one. EXPERIENCE
Promedica — Internal Medicine-front desk Leader
11-2016-PRESENT
● Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.
● Supports managers with business documentation and professional demeanor at all times.
● Insurance verification.
● EMR/EHR EXPERIENCE. EClinicals
Nicklaus Children's Hospital —PEDIATRIC Gastroenterology Associates/Front desk SUPERVISOR
11-2009/08-2014
● Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.
● Attended extremely busy front window, five doctors.
● Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
● Direct visitors to the appropriate person and office.
● Greet and welcome guests as soon as they arrive at the office. Angeline Prado MD— Receptionist/Front desk
05-2006/07-2009
● Energetic and friendly receptionist with experience providing administrative support and customer service to clients and internal staff.
EDUCATION
Miami Dade Kendall — AA in Science / not graduated Keiser University/Nursing AA
Miami Coral Park Senior High School
● Bilingual Speak, read and write both ENGLISH and SPANISH fluently.
● Experience with EMR/EHR, ECLINICALS and other programs.
● Personal references available upon request
Contact this candidate