Social Media Customer Service
Resume:
Alyvia Frazier
***** **** ***, ******, ** *****
******.*********@*****.***
Link to Portfolio: https://frazieralyvia.my.canva.site/ SKILLS
Technical Skills: Proficient in Microsoft Office (Word, PowerPoint, Excel), EPIC, Clinicient, Square, Smartsheet, HubSpot, Constant Contact, Grainger, Zapier, iLead, SafetyCulture, Sevron, Adobe Creative Cloud, Scribe, and Facebook Business Suite; skilled in insurance verification, HIPAA compliance, and medical collections.
Marketing & Social Media: Experienced in social media management, Facebook and Instagram advertising, Canva, Adobe Express, and photo/video editing.
Administrative & Organizational: Strong organizational skills, scheduling and coordinating experience, and effective multitasking abilities. Interpersonal & Customer Service: Skilled in customer service within call centers; dependable, with strong interpersonal skills and a focus on patient and client satisfaction.
Additional Skills: Creative, detail-oriented, quick learner with excellent time management and teamwork abilities, leadership experience. EXPERIENCE
Tremco CPG, Beachwood, OH - Administrator - Health & Safety August 2021 - Present
● Support the Health and Safety Systems Manager in developing and maintaining organized, accurate, and up-to-date departmental filing systems, both electronic and physical.
● Created and managed targeted newsletters, coordinated cross-departmental content collection, overseeing publication schedules, and optimized engagement through performance tracking metrics.
● Strong communicator across multiple platforms, skilled in time management, budget optimization, and problem-solving to ensure seamless project execution and timely delivery of initiatives.
● Evaluated campaign success through feedback surveys, participation rates, and measurable safety improvements.
● Planned and executed company-wide Safety Week campaigns, defining objectives, timelines, and resource allocation.
● Assisted with scheduling travel, meetings, and other administrative tasks as delegated.
● Communicated key safety culture updates across the organization and created memos, reports, and business correspondence using Microsoft Office Suite (Word, Excel, PowerPoint).
● Tracked and processed safety department expenses, budgets, purchase orders, and invoices for Global Field Services.
● Participated in educational workshops to enhance skills and effectiveness in the Health & Safety Administrator role.
● Contributed to marketing projects, including social media content, video production, and development of marketing materials
● Assisted in planning, creating, and distributing newsletters
● Coordinated the planning and execution of Safety Week events for a large company, collaborating with vendors, organizing apparel and branded items, and ensuring participants a smooth, engaging experience.
● Coordinated and booked travel arrangements for team members and executives, ensuring timely and cost-effective itineraries
● Managed logistics and execution of company and team events, including planning, vendor coordination, and on-site support Be Browed Etcetera, Chagrin Falls, OH - Remote Client Coordinator October 2020 - December 2021
● Managed customer data to ensure accurate, up-to-date records.
● Served as liaison between PMU artists and clients, facilitating clear communication.
● Provided client support via email, text, and telephone.
● Handled billing processes and client invoicing.
● Scheduled client appointments and phone consultations to optimize time management.
● Created promotional flyers to enhance brand visibility and drive customer engagement.
● Engaged with customers and efficiently handled inquiries to ensure a positive experience and satisfaction.
Solstice Salon, Cleveland, OH - Remote Social Media Management August 2020 - February 2022
● Utilized Facebook and Instagram to promote salons and stylists, posting engaging content and managing interactions to boost customer engagement.
● Created and curated social media content, including text posts, videos, and images, to highlight products, services, and events.
● Scheduled and managed posts using Facebook Business Suite, ensuring consistent content delivery across platforms.
● Engaged with customers by responding to inquiries and fostering positive online interactions.
● Assisted with budgeting for paid promotions, maximizing reach and engagement within budget constraints.
● Edited photos and videos to enhance visual appeal and drive social media engagement.
Midwest Medical, Cleveland, OH - Communications Specialist March 2019 - August 2021
● Received and documented emergency and non-emergency calls, capturing critical information accurately.
● Assessed and prioritized calls based on urgency and importance to ensure timely response.
● Monitored field unit routes and status, coordinating schedules for optimal response and efficiency.
● Dispatched crews to appropriate locations via phone or computer, ensuring accurate direction and support.
● Entered data into the system, maintaining thorough logs and records for tracking and reporting.
● Managed and safeguarded confidential patient information, including accurate entry of insurance details.
Cleveland Clinic, Independence, OH - Patient Service Specialist January 2018 - July 2020
● Conducted thorough investigations and triaged patient issues, resolving them proactively to enhance patient satisfaction.
● Managed patient and visitor needs in waiting areas, providing service recovery and resolving concerns promptly.
● Handled patient registration, insurance verification, scheduling, and assisted with arrivals and departures for a seamless experience.
● Performed point-of-service tasks including visit preparation, copay collections, and patient and record tracking.
● Accurately entered and maintained confidential patient information, including insurance, billing, and payment details.
● Conducted telephone triage and relayed important messages to staff as needed.
● Collaborated effectively with both clinical and non-clinical staff to ensure coordinated care.
● Screened and scheduled interpreter services to support diverse patient needs.
● Participated in patient outreach activities, including proactive calls to support health maintenance and care compliance.
Therapy In Motion LLC, Independence, OH - Medical Office Receptionist/Therapy Tech
November 2014 - January 2018
● Proactively managed patient and visitor needs in the waiting area, ensuring a welcoming and supportive environment.
● Performed point-of-service activities including visit preparation, copay collections, and tracking of patient records.
● Accurately entered and maintained confidential patient information, covering insurance, billing, and payment details.
● Completed patient registration, insurance verification, scheduling, and arrival/departure assistance to streamline patient flow.
● Scheduled patient appointments and prepared necessary information for therapist sessions.
● Assisted therapists by organizing patient information for upcoming sessions.
● Supported patient care by helping with dressing, lifting, cleaning, and transporting to and from therapy sessions.
● Filed paperwork accurately for nursing staff, social workers, and regulatory references.
● Assisted in therapy activities, fostering patient engagement and participation.
● Created staff schedules, managed communications, and distributed announcements using MS Office.
● Maintained a clean and organized work environment to support staff and ensure patient comfort.
EDUCATION and Certifications
Lorain County Community College, Lorain OH - Business Admin-Marketing
January 2021 - July 2023
Associate degree in Business Admin and Marketing
Canva Certification - Graphic Design Essentials
October 2024
Cuyahoga Community College, Westlake, OH - EMT-B
Cuyahoga Valley Career Center, Brecksville, OH - STNA Parma Community High School, Parma, OH - HS Diploma
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