Accounts Payable Customer Care

CURRICULAM VITAE

MOJIBUR ROFIK ULLAH

Mob: +***- 35921104

Manama, Kingdom of Bahrain.

Email: *************@*****.***

CAREER OBJECTIVES

Seeking a suitable position where my past and varied experience would be fully utilized in a career opportunity and where making a significant contribution to the success or my employer will gain me career advancement opportunities.

PERSONAL DETAILS

Date of Birth : 20-08-1990

Gender : Male

Marital Status : Married

Religion : Muslim

Passport No : A08531925

CPR No : 900849517

Driving License : Valid Bahrain Driving License

Nationality : Bangladeshi

Language Known : Arabic, English, Hindi, Bangla

EDUCATIONAL QUALIFICATION

• Secondary School Certificate

• Higher Secondary School Certificate

WORK EXPERIENCES

DESIGNATION : ACCOUNTANT

COMPANY NAME : REEF AL YEMEN RESTAURANT

PERIOD : 1 YEAR (UP TO PRESENT)

LOCATION : EXHIBITION ROAD, KINGDOM OF BAHRAIN

DUTIES & RESPONSIBILITY

• Manage all accounting transactions

• Prepare budget forecasts

• Publish financial statements in time

• Handle monthly, quarterly and annual closings

• Reconcile accounts payable and receivable

• Ensure timely bank payments

• Compute taxes and prepare tax returns

• Manage balance sheets and profit/loss statements

• Report on the company’s financial health and liquidity

• Audit financial transactions and documents

• Reinforce financial data confidentiality and conduct database backups when necessary

• Comply with financial policies and regulations

DESIGNATION : CUSTOMER CARE DEPT.

COMPANY NAME : REEF AL YEMEN RESTAURANT

PERIOD : 1 YEAR

LOCATION : EXHIBITION ROAD, KINGDOM OF BAHRAIN

DUTIES & RESPONSIBILITY

• Manage large amounts of incoming phone calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

DESIGNATION : CASHIER

COMPANY NAME : REEF AL YEMEN RESTAURANT

PERIOD : 6 YEARS

LOCATION : EXHIBITION ROAD, KINGDOM OF BAHRAIN

DUTIES & RESPONSIBILITY

• Manage transactions with customers using cash registers

• Scan goods and ensure pricing is accurate

• Collect payments whether in cash or credit

• Issue receipts, refunds, change or tickets

• Resolve customer complaints, guide them and provide relevant information

• Greet customers when entering or leaving the store

• Maintain clean and tidy checkout areas

• Track transactions on balance sheets and report any discrepancies

• Handle merchandise returns and exchanges

DESIGNATION : CASHIER

COMPANY NAME : MUNAR DAR AL RESTAURANT

PERIOD : 1 YEARS

LOCATION : KINGDOM OF BAHRAIN

DUTIES & RESPONSIBILITY

• Resolves customer issues and answers questions.

• Bags purchases if needed.

• Processes return transactions.

• Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.

• Enters price changes by referring to price sheets and special sale bulletins.

• Discounts purchases by redeeming coupons.

• Balances cash drawer by counting cash at beginning and end of work shift.

• Provides pricing information by answering questions. DECLARATION

I hereby declare that the above mentioned are true to the best of my knowledge and Belief. MOJIBUR ROFIK ULLAH

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