Talent Acquisition Employee Relations

Cell: ***-***-****w lopez_** shavonne@Oakmount Road, yahoo.Toronto com w shavonnelopez@Ontario Linkedin.com SHAVONNE S. LOPEZ

Correctional Officer Business Parnter Culture & Talent Acquisition Specialist Employee Relations Medical Recruiter Executive Director Assistant SHRM-SCP

**************@*****.*** Cell: 416-***-**** ● 2 Eva Road, Etobicoke Ontario CAREER OBJECTIVE

Dedicated and highly disciplined Correctional Officer with over 2 years of experience in maintaining the safety and security of correctional facilities. Proven ability to manage inmates, enforce rules, and prevent conflicts, while ensuring compliance with institutional policies. Adept at handling emergency situations and skilled in de-escalation techniques. Looking to leverage expertise in a challenging correctional environment.

PROFESSIONAL EXPERIENCE

Triangle Physiotherapy Corperate Head Office Etobicoke Ontario, Canada August 25, 2021 – Present Human Resources Business Partner & Talent Acquisition Manager

• Developed and implemented HR policies and procedures by evaluating organizational objectives and employee relations, improving employee retention, and reducing turnover rates by 25%

• Coordinate with provincial partners to get training grants for new administrative staff obtaining over $1 million in grant funding.

• Reported to the CEO and directed global human resource activities in alignment with business directives, and in anticipation of the future needs of the organization.

• Talent Acquisition: Align talent with business objectives to attract, develop, retain, and engage the best employees. Achieved a significant reduction in regrettable turnover, driving it down to 2.38% in 2019.

• HR Strategy: Strategically drove consistency of HR strategy across North America for 400+ employees, leading to streamlined operations and enhanced employee engagement.

• HRIS Implementation: Drove SAP-based HRIS transformation, establishing worldwide performance management and recruitment modules, alongside core HRIS enhancements. Automated processes, amplified data accuracy/reporting, dismantled silos, and elevated decision quality.

• Customer and client focused culture to deepen relationships and leverage broader relationships, systems and knowledge.

• Participates and represents HR in strategic business plan development and on-going business meetings / decisions with business line leaders. Identifies the right HR strategy and solutions to meet business objectives, provide strategic direction for the business.

• Owns the talent strategy for the business and provides strategic insights and solutions to leaders on talent priorities and needs. Delivers input and feedback on program / policy design to the Director and COEs and provide recommendations on program execution.

Shavonne S. Lopez — Page 2 of 2 —

Cell: 416-627-7018w lopez_shavonne@2 Eva Road, yahoo.Etobicoke com Ontario w *************@********.***

• Facilitates local HR regulatory compliance needs with HR Services. Collaborates with HR all Services to deploy services that are required to be executed in the areas of development & training, recruitment & onboarding, performance and compensation reviews. Provides support for escalated cases from HR Services.

• Proactively utilize a wide range of HR data to identify themes/trends and recommend effective HR strategies to meet the business needs.

• Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating company's vision/values/business strategy and managing succession and development planning for the team. Recruitment & other HR Functions:

o 7+ years in full-cycle recruitment experience preferably with specialized positions within a medium to large organization.

o Researchedskills to find the right talent and manage recruitment funnel yields. o Experience managed multiple strategic searches and client relationships. o Proficiency working with recruiting and people-related tools and systems, including applicant tracking systems, resume databases, internet sourcing tools and various reporting tools. o Expert in LinkedIn Recruiter Premium

• Oversee All Scheduling and job interview process

• On-boarding new hires; Maintain and prepare orientation packages;

• Placing job advertisement on Indeed for required positions for Practitioners and Admin Staff

• Coordinate with provincial partners to get training grants for new administrative staff

• Initiate, lead and support the flow of information, documents, and activities for the Office; identifies, prioritizes and ensures urgent matters with potential impact on the Department are brought to the attention of the Ceo, appropriate executive or dealt with on own on behalf of the Executive

• Establishes and maintains liaison with executives, management and staff and with senior government officials, private sector and health care providers to act as a focal point of contact to the executive’s office, manage corporate linkages and protocol and to respond to inquiries

• Identifies, researches and ensures the availability of information for review by the VP and recommends/prepares materials on behalf of the Chief in preparation for meetings and requests;

• Coordinates, drafts and/or delegates response to correspondence and information requests;

• Manages the Chief's calendar, making arrangements for all meetings including determining priorities of appointment requests, booking meetings; preparing agendas, compiling and distributing materials;

• Provides support on project activities and committees, lead or attended by the Chief; tracks action items, ensures that possible contentious issues are identified in advance, are thoroughly researched and recommends responses on behalf of the Chief;

• Coordinates the unit’s administrative staff, including setting clear responsibilities and objectives, advising on staff training needs, provides direction and leadership in the implementation of new techniques and standards;

• Provides input and participation on projects related to the development and implementation of office administrative procedures, systems and practices within the Agency;

• Acts as a member of the Administrative Professionals Forum.

• Performs other duties as assigned.

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Cell: 416-627-7018w lopez_shavonne@2 Eva Road, yahoo.Etobicoke com Ontario w *************@********.***

• Managed all key aspects of the talent cycle for designated departments, including recruitment, compensation & benefits, onboarding, performance management, secondments, offboarding, etc.

• Conducting regularly scheduled meetings with respective functional areas to understand their strategic needs and align work accordingly.

• Consulting with line management, providing HR guidance when appropriate; provides day-to-day performance management guidance to line management.

• Working closely with management and employees to improve work relationships, build morale, and increase productivity, engagement, and retention.

• Managing and resolving complex employee relations issues.

• Keeping abreast of industry developments and contributes to identifying and analyzing departmental trends and metrics in partnership with the HR group to ensure data integrity, and contribute to developing solutions, programs and policies that contribute to strategic needs.

• Maintaining in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.

• Providing HR policy guidance and interpretation. Contributes to policy updates or developing new policies as required.

• Providing guidance and input on talent management, business unit restructures, workforce planning and succession planning.

• Working closely with finance and designate departments on annual workforce planning for HR budgets and FTE accounting

• In collaboration with the managers and the Learning & Development team, help identify training needs for functional areas and individual executive coaching needs.

• Performing other related duties as assigned, including contributing to HR goals, projects, and initiatives.

• Demonstrated experience in leading and supporting a variety of human resources initiatives, recruitment and retention programs in a highly unionized workplace

• Exceptional communicator and facilitator

• Demonstrated critical thinking and ability to apply principles and best practices within the appropriate context

• Proven track record in building strong relationships, fostering trust and promoting collaboration at all levels

• Ability to understand the organization and take a systems perspective

• Strong coaching, communication and influencing skill

• Ability to build and maintain relationships at all levels; confidence in partnering with senior business leaders and coaching for success

• Known as a genuine collaborator and team player - an inclusive mindset and ability to build great relationships at all levels of the organization

• Provide HR guidance on all employee relations ensuring consistency with respect for the individual

• Building strong, personable and collaborative relationships with your clients, advising on best practice HR and value-adding HR initiatives to support their organizational development

• Providing advice and coaching on key HR processes including Talent Management, Learning & Development, Compensation & Benefits, Recruitment and Performance Management Shavonne S. Lopez — Page 4 of 2 —

Cell: 416-627-7018w lopez_shavonne@2 Eva Road, yahoo.Etobicoke com Ontario w *************@********.***

• Oversee all HR inquiries and employee requests

• Oversee and provide resolutions to employee relations issues.

• Oversee and handle all terminations.

Employee & Practitioner Onboarding & Offboarding:

• Adding new employees and practitioners and line staff to Payroll software, Juvonno etc

• Welcome package

• Updating Skill Set sheet and contact lists

• Termination and Exit Interviews

Staffing, Scheduling & Leave Management:

• Conduct daily operation of employee scheduling

• Opening and closing of Practitioners schedule as requested

• Handle administration of leave tracking

• Maintain and update Company Policies and Procedures as required

• Approving Vacations and other Time off requests for all employees

• Approving time sheets for overt time and hours worked for 8 locations Performance Appraisals:

• Performance Appraisal Management

• Prepare Performance Appraisal Module;

• Performance Monitoring and maintenance of performance on a monthly basis;

• Standardized the performance Appraisal;

• Gather information and perform the audits as and when required

• Providing general human resources support by serving as the first point of contact for employees PROFESSIONAL EXPERIENCE

GVT Lab & Imaging Services Inc Vaughan Ontario, Canada March 15, 2021 Senior Manager, Talent Acquisition

• Directed recruiting efforts for the company’s technology, sales, and operations teams, successfully filling 600+ positions annually with a focus on top-tier talent in competitive markets.

• Created and executed sourcing strategies for hard-to-fill technical roles, resulting in a 50% increase in candidate quality and a 20% reduction in agency reliance.

• Introduced a comprehensive candidate experience program that reduced candidate drop-off by 15% and improved the company’s Glassdoor rating by 1.2 stars.

• Worked with hiring managers to implement a structured interview and assessment process, improving the quality of hires and employee retention by 18%.

• Tracked and analyzed key performance metrics to continuously refine recruitment strategies and improve operational efficiency.

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Cell: 416-627-7018w lopez_shavonne@2 Eva Road, yahoo.Etobicoke com Ontario w *************@********.***

• Leads development and improvements of various HR programs and services that strengthen GVT Lab

• Collaborates with cross-functional teams such as End User Computing, Facilities, Payroll, Strategic Sourcing, Internal Audit, Legal and Finance Teams to support the delivery of the full range of human resources-related programs and services

• Conducts regular audits of HR processes, records, and documentation to identify compliance gaps; report audit findings to HRLT, Internal Audit Team and external auditors PROFESSIONAL EXPERIENCE

GVT Lab & Imaging Services Inc Vaughan Ontario, Canada February 19, 2021- March, 14, 2021 Human Resources Manager

• Performing site/lab-related activities in a very multitasking environment

• Perform patient authentication and registration (manually or electronically)

• Greet patients when they arrive at the lab/site and provide them with any necessary paperwork or other information

• Direct patients to the lab area for scheduled procedures and other testing

• General office management such as ordering stationary

• Answering incoming calls; taking messages and re-directing calls as required

• Dealing with email enquiries

• Train new staff regarding company policy and Job duties

• Create all staff timesheet

• Timely and accurate processing pertaining to site documents, filing, data entry/word processing, and other correspondence

• Assist in maintaining a high level of Patient care & satisfaction

• Communicate with the Site Manager, team members and site staff on an ongoing basis

• Provide administrative support to the site staff and Site Manager as required

• Update and maintain patient confidential information

• Addresses patients’ concerns or inquiries

• Obtain required medical records prior to the visit

• Ensures patients’ confidentiality by following GVT Lab & Imaging Policies and Procedures

• Manage the recruitment cycle: sourcing, screenings, interviews, negotiation, and reference checks

• Identify, source, and maintain a pipeline of candidates through a variety of platforms: social media, job boards, networking, headhunting, external agencies, etc.

• Creatively build new recruitment strategies capable of attracting top talents

• Complete weekly status reports

• Work closely with senior leaders to establish and maintain strong relationships.

• Participate in internal company initiatives such as social media campaigns, culture events, etc.

• Lead the establishment of human resources processes, onboarding forms and documentation.

• Assist in staff onboarding and developing materials to remain an employer of choice in technology.

• Oversee exit interview processes, terminations and monitor compliance with applicable laws and regulations in various jurisdictions.

• Institute effective performance evaluation scorecard to support a pay-for-performance culture.

• Source professional development programs for staff and leaders.

• Play an active role in the design and development of ongoing workplace culture and social events.

• Lead panel interviews of candidates and identify/select candidates for hire.

• Prepare and complete all necessary paperwork for employee documentation. Shavonne S. Lopez — Page 6 of 2 —

Cell: 416-627-7018w lopez_shavonne@2 Eva Road, yahoo.Etobicoke com Ontario w *************@********.***

• Ensure recruitment and selection practices are carried out in accordance with established policies, procedures and legislation.

• Review and plan for hiring requirements which may include participating in advertising, job fairs and/or outreach initiatives as required to promote employment opportunities and provide guidance and advice to hiring departments on recruitment/selection issues, etc. PROFESSIONAL EXPERIENCE

Doctors Hospital Healthcare System April 7th 2010 – September 2018 Assistant Director, Talent Acquisition

• Lead a team of 25+ recruiters and recruitment operations professionals across multiple business units, managing a full-cycle recruitment function for over 3,000 hires annually.

• Partner with C-suite executives and senior leadership to develop and execute talent acquisition strategies aligned with company goals and objectives.

• Spearhead the company’s diversity hiring initiatives, increasing diverse candidate placements by 40% over a two-year period.

• Oversee the recruitment marketing strategy, including employer branding campaigns, job board partnerships, and social media outreach, leading to a 30% increase in quality candidate applications.

• Streamlined the recruitment process by implementing an AI-driven Applicant Tracking System (ATS), reducing time-to-fill by 25% and improving candidate engagement.

• Developed and implemented data-driven dashboards and recruitment metrics to track team performance, hiring trends, and forecast future talent needs.

• Managed a recruitment budget of $1.5M, optimizing spend across job boards, agencies, and recruitment technology, resulting in a 15% reduction in hiring costs year-over-year. PROFESSIONAL EXPERIENCE

Royal Bahamas Defence Force April 7th 2016- January 31 st, 2017 Correctional Officer Trainee

• Assisted senior correctional officers in overseeing inmate populations, ensuring compliance with safety protocols.

• Conducted inmate headcounts, patrolled facility grounds, and assisted with inmate transport to designated areas.

• Learned and implemented de-escalation techniques, handling situations involving aggression or non- compliance.

• Assisted in facility maintenance and upkeep, ensuring a secure and safe environment for staff and inmates.

• Participated in ongoing training in crisis management, security procedures, and inmate management techniques.

EDUCATION AND QUALIFICATION

PostGraduate Degree in Global Public Health

University Of Toronto

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Cell: 416-627-7018w lopez_shavonne@2 Eva Road, yahoo.Etobicoke com Ontario w *************@********.*** SOJOURNER DOUGLASS COLLEGE, BALTIMORE MARYLAND

Bachelor of Arts Degree in Healthcare Administration & Management

• Captain of the debating team

• Rotary

PERAONAL DEVELOPMENT

CERTIFICATIONS

• SHRM Senior Certified Professional

• Professional in Human Resources (PHR) Certification, Society for Human Resource Management (SHRM)

• Effective Human Resource Management

• Time Management

• Leadership & Managerial Skills

• CPR Certified

• CPI- Crisis Prevention Institute

• Workplace Leadership

PROFESSIONAL AFFLIATIONS

• Member, Society for Human Resource Management (SHRM)

• Member, Talent Acquisition Professional Association (TAPA)

• Board Member, Women in Talent Acquisition Network TECHNICAL SKILLS

• ATS: Workday, Greenhouse, Lever, iCIMS, Taleo

• HRIS: SAP SuccessFactors, ADP Workforce Now

• Recruiting Tools: LinkedIn Recruiter, Indeed, ZipRecruiter

• HR Tech: Hiretual, Entelo, HireVue, Phenom People

• Analytics & Reporting: Excel, Tableau, Google Analytics

• Social Media Platforms: LinkedIn, Twitter, Facebook, Instagram ADDITIONAL CORRECTIONAL SKILLS

• Inmate supervision & behavioral management

• Conflict resolution & de-escalation techniques

• Strong communication and interpersonal skills

• Report writing and documentation

• Emergency response & crisis management

• Knowledge of correctional policies and security protocols

• Proficient with security equipment and surveillance systems

• Team collaboration and leadership

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Cell: 416-627-7018w lopez_shavonne@2 Eva Road, yahoo.Etobicoke com Ontario w *************@********.*** ADDITIONAL INFO

ADDITIONAL INFORMATION

• Languages: Fluent in English

• Volunteer: Career Mentor at [Non-Profit Organization]

• Speaker: Talent Acquisition & Recruiting Events

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